A pleasant, calm atmosphere. On the 1st floor there is a coffee shop where you can get lemonades and even lunches and snacks. There are tables where you can spend time usefully while waiting for your turn. Also, the operators themselves are friendly, everything is well and clearly explained. We were satisfied with the service. That's just a problem with parking if you're in your car.
See original · Русский
Show business's response
Миша Е.
Level 2 Local Expert
August 22
We planned a mortgage, applied to Freedom. I was pleased with the Digital Mortgage service. You can apply for the purchase of an apartment in a new building or for a "secondary" one. We were interested in the second option, there is no opportunity to buy a new home yet. We had a down payment from the sale of the car. Therefore, the mortgage was approved for us without any problems. The design did not take much time, as promised in the advertisement on the site. The bank employee explained everything clearly, the conditions were satisfied. I would like to note the high professionalism of the bank's employees, responsiveness and politeness.
See original · Русский
Show business's response
Александр
Level 11 Local Expert
August 27
A good department, cool in the heat, an electronic queue, sparsely populated, quiet and calm, polite and competent staff, there is even a small cafe inside.
See original · Русский
Show business's response
Екатерина Л.
Level 4 Local Expert
April 14
If it were possible to put -100, I would. Only billionaires are probably happy in this bank.
If you're a mere mortal, then you're not going to get anything here.
About six months ago, I brought in about 500 dollars to transfer to a brokerage account. I made a transfer, but it didn't happen! Since the transfer was only available from $50,000, Carl!
Now at night I sat down to sort it out again, hoping that the turmoil with sanctions has subsided and they say maybe the horse conditions have ceased to be horse!
But now the bank has a new application! which cannot be accessed after video verification..
I am in Russia, the bank is in Kazakhstan. I've already written to the support service and I'm looking forward to it.
There is no end to this story. We just need to close all these Kazakh accounts, both brokerage and bank accounts.
See original · Русский
11
Show business's response
Никита Маракасов
Level 11 Local Expert
April 3
The biggest disadvantage is this app. I was writing a calculator program in high school, and it looked more reliable than the FF bank application. A cardboard box that pretends to be a 5-star hotel.
Not all operations are visible in the application (I could not understand the logic), and operations with blocked amounts for card confirmation in various online services are also not visible. The account balance may not be updated, and is updated through a support request.
The support works well (you just need to get used to the fact that the bank can officially communicate via WhatsApp).
Outgoing payments exist with large restrictions on the amounts and banks where they can be sent. In 2024, even the use of Russian banks provides more opportunities.
The card works in different countries, there were no problems.
Three stars for working at least somehow in difficult times.
See original · Русский
7
1
Show business's response
Yakov Mendeleev
Level 8 Local Expert
March 20
I placed 30 thousand dollars in the bank to make payments. Payment with a plastic card works abroad - everything is fine, there are no problems with this. I am trying to pay the bill of a legal entity in Tenge at the CenterCredit bank for yacht rental and the payment does not go through, support cannot help for the second time, allegedly I have a "double purpose transfer error" and ask for a source of funds. I provided the source of funds earlier, this is my salary, all the bills are there for this, but the transfer is not being made. I created applications 200324-000-532, 130324-000-441 and 180324-000-617. There is no clear answer for them what should I do to make a transfer. I am in the Russian Federation now, I cannot come to the office, I ask Freedom Bank to help resolve my issue remotely. I deposited money into the account, but I can't manage it, it's a shame ((
See original · Русский
13
2
Show business's response
Каусар Мамбетова
Level 2 Local Expert
March 25
Classic irrevocable deposits are a completely inconvenient story for me. I love money just as much as I love spending it. And this is a big advantage of the Deposit Card here. I do not need to wait for something or transfer money from the deposit account to the current one. The only thing I keep track of is the deposit balance, because I am interested in an income of 14.8% - for this, the balance must have an amount of 100 thousand tenge or more
See original · Русский
4
4
Show business's response
Евгения Львовна
Level 19 Local Expert
May 21
Everything is clear, the application is convenient, the map works everywhere, this is not the world for you))
There is a Russian partner bank, Digit bank, it is convenient to transfer money. In general, thank you for at least being able to use normal payment systems
See original · Русский
6
Show business's response
laaarchi
Level 15 Local Expert
July 29
I have issued a card for a long time and I am not happy, I work abroad everywhere - Europe, Asia, South America, online purchases on foreign sites - hotels, shops, applications in the app store, I have never had any problems. everything is clear and understandable in the mobile application, excellent support service - they respond promptly in the chat. Obviously, transfers take 1-3 business days, but this can be tolerated in the current realities.
See original · Русский
1
Show business's response
Иван Зайцев
Level 7 Local Expert
April 3
Among the advantages - there is an application and support in Russian.
Cons - not competent support, the solution of the issue is delayed for a long time.
I had to pay the invoice for the car (make a swift transfer to Armenia), before the transfer, the support clarified whether it was possible to make a transfer from this country and what documents were needed. I made the transfer and attached the documents. After a week, the transfer remains incomplete, the other party has not received the money. I'm starting to write to support, we have created a request and are being fed breakfast. As a result, the deal is on the verge of collapse. After 1.5 weeks, I was told that SWIFT transfers are not available in this direction.
See original · Русский
9
Show business's response
Evgeny P.
Level 2 Local Expert
July 12
Plus one-you can place money on deposit in euros or dollars at a good percentage.
The downside is that not a single payment goes through SWIFT.They have been working for weeks, requesting documents on the legality of the origin of money, the legality of legal documents on the origin of money, on the authenticity of invoices issued by partners, on the confirmation, literally, of vital interests in the country where you transfer money.You provide all this and in the end you refuse .The wording kills: Evgeny, Unfortunately your transfer was refused due to the internal policy of the bank
And you could not immediately refuse according to this Formula, if you have such a policy.
And until this bank is replaced by a Latvian correspondent bank that does not miss these payments, I do not advise you to place your finances in this bank.
See original · Русский
9
Show business's response
Денис Жабаев
Level 2 Local Expert
April 23
Their service is not bad, the main thing is that the staff can explain intelligently what and how, otherwise I'm already confused with this mortgage. The good guys are working. As a result, they explained and I opened a mortgage with them.
See original · Русский
1
Show business's response
Сергей Лыжатов
Level 2 Local Expert
May 1
A good call center, they quickly told me what and how, otherwise I got a little confused with the car loan. They explained everything politely. Favorable conditions. The car was registered online, there is no need to go anywhere
See original · Русский
2
1
Show business's response
абв
Level 5 Local Expert
July 2
During the week, I contacted support 4 times about verification problems. At first, they sent emails, because allegedly it is impossible to provide a sufficient level of security in the chat. In response to the email, I received an unsubscribe, to which I replied that everything written in it was taken into account. But I did not get an answer, although later I wrote both to the chat and to the mail. I would also like to note that even when chatting, answers sometimes had to wait for half an hour. Attempts to contact at least someone responsible for the process did not lead to anything. It feels like there is a crowd of disorganized and irresponsible schoolchildren working in support who are unable to solve an elementary problem. There is no desire to work with the company.
You do not need to write in the answer how important my opinion is to you and that you will work to improve the situation - give me the contact of the director of support, or even better, the operations director, if there is no one in support who could do anything.
See original · Русский
1
1
Show business's response
Евгений Т.
Level 5 Local Expert
May 5
Claim
The mutual obligations of the client and Freedom Finance Bank define the "General conditions for conducting transactions, opening, maintaining and closing bank accounts and payment cards of JSC Bank Freedom Finance Kazakhstan".
In case of a dispute, the cardholder is obliged to provide the documents necessary to resolve the dispute. If the documents are incomplete or submitted late, the Bank has the right to refuse the proceedings, and the Client is obliged not to dispute these payments in the future (paragraphs 5.3, 5.4, p. 41).
5.5. The Cardholder may submit an application for consideration of the dispute no later than 35 calendar days from the date of the Card Transaction, otherwise The completed Card Transaction is considered confirmed, and subsequent claims may be rejected by the Bank without reimbursing the Cardholder for the losses incurred. Prior to the settlement of the claim received by the Bank, the money previously debited from the Account is not restored, the deadline for consideration of applications is determined by the rules of the Ministry of Internal Affairs.
6.1. In all disputes, the Customer/cardholder submits a written application to the Bank.
6.11. In all disputes, the Cardholder submits a written request to the Bank, which, in case of acceptance of the claim, acts before the Ministry of Internal Affairs on behalf of the Cardholder. If the claim is justified, the Bank restores the amount of the transaction on the Account;
6.12. If the Cardholder's claim is justified, the Bank, based on the investigation, may cancel the relevant Card Transaction and refund the amount of the Card Transaction, if such a refund is possible. In case of a justified claim, the money is subject to restoration to the Cardholder's Account upon completion of the full settlement of the disputed transaction with other Banks and the international arbitration of the IPU;
6.14. The Holder is responsible for paying the commission for the consideration of the disputed transaction in the arbitration of the IPU. In case of an unjustified claim on the part of the Cardholder, the cost of consideration by the arbitration commission is paid in accordance with the established tariffs of the Ministry of Internal Affairs;
The practice of claim work on disputed payments in the banks of the republic is determined by a combination of the rules of payment systems and regulatory documents of credit institutions.
The Law of the Republic of Kazakhstan No. 11-VI "On Payments and Payment Systems" gives the right to foreign payment systems to establish their own rules for financial organizations that have joined them.
Therefore, the specific practice of claim work on disputed payments in the banks of the republic is determined by a combination of the rules of payment systems and regulatory documents of credit institutions.
At the same time, the rules of the Ministry of Internal Affairs have great legal force in case of contradictions with the regulations of the bank. This is confirmed by the "General conditions for conducting transactions, opening, maintaining and closing bank accounts and payment cards of JSC Bank Freedom Finance Kazakhstan", paragraphs 1.1. and 1.2, on page 27.
1.1. The rules apply to relations for the issuance and maintenance of Cards, in addition to the current legislation and in the part that does not contradict it IPU, international banking practice, policies, standards and procedures of the Bank;
1.2. In case of contradictions between the rules of the IPU and these General Conditions, the relevant rules of the IPU apply;
Thus, when considering my application, JSC "Bank Freedom Finance Kazakhstan" is primarily obliged to comply with the rules of the Ministry of Finance. In my case, it is the MasterCard payment system.
In the MasterCard Chargeback Guide document, the Cardholder Dispute Chargeback item, Page 227,
A step-by-step Digital Wallet (SDW) replenishment transaction can be refunded if the funds have not appeared in SDW. Refund rights are not available for any subsequent purchase of goods or services from SDW. SDW transactions are identified using the wallet identifier in DE 48 (Additional data — private use), sub-element 26 (Wallet program Data), subfield 1 (Wallet Identifier).
I kindly ask you, when considering my application, to take into account the following information: in my case, we are not talking about the loss of funds due to high risks according to MCC 7995, but about the non-provision of services for transferring funds to the resource by the outlets where the payment took place.
Thus, the application of paragraph 9.4. of Chapter II payment cards cannot be legitimate in connection with paragraphs 1.1. and 1.2, on page 27 "General conditions for conducting transactions, opening, maintaining and closing bank accounts and payment cards of JSC "Bank Freedom Finance Kazakhstan" ,
According to the rules of the MasterCard Worldwide international payment system, the bank may initiate the Chargeback procedure due to "the product has not been received / the service has not been rendered / rendered poorly" within a period not exceeding 120 days from the date of the transaction / the specified date of provision of services
30.04.2024 by Freedom Finance Bank with an unlawful refusal.
Since the bank violated the Law of the Republic of Kazakhstan No. 11-VI "On Payments and Payment Systems", the General Conditions for Conducting Transactions, opening, Maintaining and Closing Bank Accounts and Payment Cards of Bank Freedom Finance Kazakhstan JSC, paragraphs 1.1. and 1.2, on page 27, I ask you to voluntarily re-check, initiate a challenge procedure within the framework of the MasterCard Chargeback Guide rules.
Otherwise, I will have to re-submit the complaint against Freedom Finance Bank to the National Bank of the Republic of Kazakhstan, to the Agency of the Republic of Kazakhstan for Regulation and Supervision of the Financial Market and Financial Organizations, to MasterCard MPS, to law enforcement agencies, and in court to claim damages for losses incurred as a result of the bank's inaction and unlawful refusal to launch contesting procedures.
I ask the national bank to assist and verify the appeal 140424-000-188 due to the inaction of Freedom Finance Bank employees, oblige the issuing bank to initiate a dispute procedure for a refund.
See original · Русский
5
Лана
Level 7 Local Expert
April 18
Extremely incompetent people work wherever I turn! Not only did they give me the wrong card, but now I can't close the card in any way ! I wrote off in the chat , asked everything 10 times ! I made a power of attorney for a friend, asked her to go to the bank , previously sent the power of attorney for approval to the bank , they said everything was fine , when the friend came to the bank, she was told that the bank no longer works with non-residents and the power of attorney is incorrect!!!! I notarized the power of attorney, gave him the money, sent it by mail, gave the money there and now they say that it is wrong!!! Now I just don't understand how I can close this bank account, they sent it to the lawyers again, they find out who is right and who is to blame, but the issue has not been resolved!!!
See original · Русский
5
Show business's response
Veronika F.
Level 7 Local Expert
June 21
I am serviced by Freedom Finance Bank in Kazakhstan.
More than a week ago, I sent my own funds in tenge from the Russian Federation to the KZ, to Freedom's accounts in the KZ. The money has not been credited and the reasons have not been announced. You can contact support from the Russian Federation via WhatsApp, they will respond in the chat with a lag of at least half an hour. Support reported that the money came to the bank, but was not credited, they registered a request 180624-000-461, there is no feedback on it, there is no money, so now, every day I clarify the solution to the problem. Today is the fourth day that I have been texting with support for half a day, but the problem has still not been solved, the money that I wanted to transfer to the brokerage account, as well as Freedom, has not been credited. Support feeds you breakfast, that the application is in progress and expect feedback.
Absolutely disregard on the part of the bank for the client, unwillingness to solve problems that arose due to the fault of the bank
See original · Русский
11
1
Юлия В.
Level 5 Local Expert
April 29
There are large amounts of money in ff Kazakhstan's accounts, the last conversion from rubles to dollars was in mid-April, the money was credited to a dollar account. I do not use the application and do not go in to check the balance every day (apparently now it is necessary) on the same day, the bank canceled the conversion on its own in the evening and transferred a large amount from the dollar account to rubles at the purchase rate, of course, that is several times less, and not just canceled the operation, plus debited an additional $ 500 from the dollar account. I noticed only 10 days later, I immediately contacted the bank, no one can provide information in the chat at all, there are no deadlines or dates for resolving these issues, they answer indifferently. No one says anything on the phone either, where they wrote off my money, or when there will be an answer, as if this is a regular situation for them and this happens often. Initially, the deadline for resolving the issue was 3 days, all deadlines have already been reached, neither money nor an answer has yet been received.
I understand that some kind of malfunction could have occurred, but the money has not been returned!
See original · Русский
8
Show business's response
Ольга Х.
Level 3 Local Expert
August 19
The story of the time - when transferring, a commission of 1.5% was withdrawn without any notification and confirmation, when transferring it was written "NO COMMISSION", and after clicking on the "continue" button, they simply wrote off a lot of commission.
Story two - there was a "release card" button sticking out, or something like that it was called. I pressed it, I think it won't be superfluous. After the courier delivered the card to me, I was charged 20,000 tenge. when ordering the card, there were absolutely no words about the commission, if I had known, I would not have taken this damn card.
I will take my time and go to court, because such banks should not exist and continue to carry out their machinations.
See original · Русский
1
Show business's response
Денис Сон
Level 2 Local Expert
March 26
After changing the application, it does not allow verification (the old application worked correctly and there were no complaints). The support feeds you breakfast and does not solve the problem, I constantly get boilerplate answers.
I do not advise you to be served in this bank, because the bank does everything to lose customers
upd. The same "specialists" of the support are sitting in the cart, whatsapp, insta. They do not help in solving problems in any way. I will write to other authorities to complain, because it has not been possible to solve the problem only by Freedom for 2 months now
See original · Русский
6
Show business's response
Вячеслав Волков
Level 5 Local Expert
July 16
I do not recommend it! The only bank that takes money from foreigners for opening a debit card, waited a long time just to find out the conditions, at the entrance I was immediately told that their card issuing machine was not working and they did not even offer to make a statement and then get the card themselves took the initiative and after waiting 25 minutes the girl announced the conditions in 30k for opening and annual maintenance, I don't see the point in taking better conditions from any other bank, and they don't have many branches, which is also very inconvenient!
See original · Русский
2
Show business's response
Айгерим Темирбаева
Level 2 Local Expert
July 26
I do not recommend this bank to anyone.
I opened a multi-currency online card of freedom bank to receive a refund of money from Duty Free. No payments were made when purchasing goods from this card. After some time, the funds of Duty Free were credited to the freedom card, from which I made a transfer of this money to my other card. No fees were charged when transferring funds. The next day, in online banking, freedom found an unpleasant surprise in the form of a minus of funds. I immediately contacted the operators, to which they replied that when I bought from this card, I was credited with cashback, but since I transferred the money to another card, the bank took the cashback back. No printouts and evidence that no payments were made from the freedom card and that I was not credited with cashback, but for some reason the bank successfully deducted this amount from my funds did not help. The bank's specialists have been unable to resolve this issue for the second month now. At the same time, I get regular calls from the bank and demand to pay the debt and threaten to sue. None of the managers knows or knows how to solve such a problem, which the bank itself has created. It seems that they have recruited students who are incompetent in financial matters. If it were possible to give a minus 5 stars, then I would give this rating
See original · Русский
7
1
Show business's response
E
Level 3 Local Expert
August 21
Where does the overall score of 4.3 come from?
Who are these inhumans who give 5 stars? For what?
The bank is so bad that even the savings bank seems normal.
I am a corporate client, a bank for legal entities, payments are made quickly if the amount is less than 200 thousand, all that is higher is expectation and luck (will pass or not), the platform on which legal entities sit is made by the worst programmers from the worst (apparently they work for food), the staff (physical) is so filled that this world is for them it is absolutely clear, and they are looking for only one thing - peace, tranquility and this harmony, from merging with the infinitely eternal.
Please do not become customers and do not use the services of this non-bank.
See original · Русский
1
Show business's response
nastie n.
Level 9 Local Expert
August 20
Working with foreign economic activity for legal entities is just circles of hell.
Every time, EVERY TIME, the whistle starts from the foreign trade department, which either does not have a single regulation for crediting money to the account, or there is a task to keep the money out of the client's account for as long as possible.
Then statements, then currency contracts, then some other nonsense. Until you shake the soul out of the manager in WhatsApp, nothing will be credited, and you won't even know that the currency control wants something from you. It's terribly simple, I'm furious every time I have to perform operations there.
See original · Русский
2
Show business's response
Maria D.
Level 4 Local Expert
June 27
Twice I tried to make a swift transfer from your bank.
- firstly, the application does not work correctly: it says in the payment that it was successful, but the money remains in the account.
- secondly, nowhere in the application does it indicate that the payment needs to be coordinated in some separate support chat.
- thirdly, chats have the same names and you can easily get confused over time where to write. Just rename the chats!
- fourth, chat support is incompetent, lazy to read the message history and the documents provided (then why request them?!) He asks the same questions several times and provides different payment statuses in different chats at the same time.
We corresponded for a week and a half about the payment of 72 euros. I was constantly asked to clarify various details and in the end it turned out that the payment needed to be coordinated in another chat. Support is just a word, in fact, no one is trying to help, they write standard script unsubscriptions. They behave very arrogantly. For the second payment, they provided different statuses at the same time. They are constantly asked to wait and do not say how long. That is, the bank does not have any regulations at all to resolve issues, or employees are lazy and thus send a script.
- fifth, the payment was not made without explanation, the support does not try to help and answer the question "what needs to be done to make the payment go through."I assume that the reason is citizenship, but no one has directly confirmed it.
I sincerely wish all responsible persons and support operators to receive exactly the same quality of service that you provide, everywhere and on any issues.
I am waiting for the results of processing my complaint and answers to questions.
More than two weeks of fruitless correspondence is too much.
See original · Русский
5
1
Muhammed Talha
Level 23 Local Expert
June 13
A very good big bank. Where every day a lot of customers take out loans, invest, change currency, buy houses on credit, the staff is very polite. They work fast
See original · Русский
1
Show business's response
Ильгар Юсифзаде
Level 9 Local Expert
August 11
Unfortunately, this bank does not have any tools where they can really help you. I went to South Africa, I use the card. In a completely random way, the bank writes the numbers on my account. Support does not solve the issues, so it also torments with regular requests from the skin. I keep silent that the support is via WhatsApp, not the application is the bottom. Well, I show the bank the calculations, the support says that there is an error, but the money in the account continues to decrease, although I have not used it for 2 days.
See original · Русский
3
1
Show business's response
ich s.
Level 5 Local Expert
August 13
I want to express my great gratitude to Aliya Uskenova, we needed a statement and documents confirming the transfer, I don't understand anything about it at all, but Aliya was in touch even on weekends, suggested what was needed, we were able to solve the problem, thank you!
See original · Русский
Show business's response
наталья т.
Level 3 Local Expert
May 24
Never use this bank. I transferred the largest amount of money to the bank to pay for my son's studies, on May 15, without notifying their clients in advance, they canceled all swift transfers in foreign currency. Now they won't let me transfer my own money inside the country. All transfers are blocked, but I can't get a reply. I can't take the money out of the bank. The operators are completely incompetent. Don't make this mistake! Avoid this bank. The clients have no rights here. They violate all laws!
See original · Русский
6
Show business's response
Марина Иванова
Level 5 Local Expert
July 24
Disgusting service, the opening of a debit card was skipped for more than a month, the question about the status is answered from the category of "wait", They do not give any specific information and deadlines, the full name of specialists and contacts are also not provided
The application says: expect a push notification..but for some reason, a request for personal data is sent to whatsapp (in an unsecured messenger)although we had all the necessary information, since there was verification, provision of a foreign passport and an IIN
as a result: I did not receive a card, I spent time
See original · Русский
2
Show business's response
елена Толмачева
Level 2 Local Expert
March 29
Good afternoon!
An unexpected call from the bank about the debt on the loan, led to confusion. As ( . The amount was repaid in October 2022 with a receipt in hand - repayment of the loan. The representative of the bank simply credited the money to the current account, from which the money was debited monthly as the main debt and interest of the bank. As a result, there was a debt to the bank. It was done deliberately or the cashier's mistake(. The bank's reputation is falling.
See original · Русский
4
Show business's response
Татьяна Сафонова
Level 2 Local Expert
July 30
A terrible bank, made a transfer inside its account, instead of one currency they slipped another at an unfavorable rate, contacted the support service for 4 days, provided a receipt, screenshots of the operation, still have not corrected the bank's mistake, suffered losses because of them. The support service is useless, we only describe it, we check, we check what to check if it is written in the receipt with their own seal that I change for what. I do not recommend this bank, you will not achieve anything.
See original · Русский
1
Show business's response
Artem Martynov
Level 5 Local Expert
January 31
The only plus is polite communication, only for this reason the score is 1, not 0. My story began when in October 2022 I tried to get a regular debit card from this "miracle" bank, as a result, then I waited a whole month for the release of plastic, but never waited. A year and 3 months later, I flew back to Kazakhstan to finally get my plastic. I was told that you can't get that plastic anymore, but you can only reissue the card and get the card itself in physical form. Well, I thought well, it's okay, OK. Before the reissue, I put the currency in a more or less decent amount into the account of this bank. When they issued me a new card and I got plastic (Hooray! After almost a year and a half, I finally got it) I decided to withdraw some currency. And then they tell me that the money from the account was automatically transferred to this card, and withdrawing currency from the card is a 1.5% commission for non-residents (although a year ago there was no interest when withdrawing). That's how these crooks cheat their own customers. The worst bank I've ever met in my life. I will continue to search for a normal bank where there is no discrimination against citizens of the Russian Federation.
See original · Русский
19
Show business's response
Шолпан Кемпирова
Level 8 Local Expert
July 21, 2023
Я довольна обслуживанием. Быстро.Здесь комфортно и уютно,чисто.. Здесь очень много окошек,что не создаётся очередь.
Предусмотрено всё:сидячие места, уголки для ожидания,место для перекуса. Ставлю пять.
2
5
Show business's response
Баян Камалова
Level 16 Local Expert
March 21
The bank is in a convenient location for people, a central place to visit and the service is also good. 👍
See original · Русский
1
Show business's response
Павел Герасимов
Level 6 Local Expert
May 13
He became a client of the bank. I received a plastic card that didn't work for a minute. At any attempt to pay with a card, the bank issues a refusal "insufficient funds". The bank has been solving the problem since March 23rd!!! Today is May 13th. I call the bank periodically. Employees are surprised every time that the problem has been solved for so long, they promise to transfer the issue to the management, but then nothing happens. Application No. 230324-000-172.
See original · Русский
3
Show business's response
Тимур Захаров
Level 2 Local Expert
March 21
To be honest, I like modern digital companies. I think this bank is exactly like that. I am writing now after I have issued a car loan, without a single trip to the branch. Maybe it's because I'm already a customer. But so far I'm happy.
See original · Русский
1
1
Show business's response
Максим Свешников
Level 5 Local Expert
July 16
More than a Bank!) this is a new ecosystem, a new look at financial instruments for comfort, not for profit. Changes are visible every day, new services appear, errors or shortcomings are eliminated. Thanks!
See original · Русский
1
Show business's response
Константин М
Level 30 Local Expert
May 19
An extremely strange approach to foreigners. Do you fill out a detailed form right at the department, send it and get rejected for unknown reasons!? And this is at a cost of 30000tg. Why not just honestly state that we work with Russian citizens only through Russian intermediary firms?
See original · Русский
1
Show business's response
Мария
Level 11 Local Expert
July 18
I issued an electronic card, contacted the operator in advance, and received confirmation that the plastic can be picked up at the branch on the appointed day. I've arrived. They say that your card is with the courier, after the search, the plastic card was not found. They couldn't release a new one, and they couldn't reissue it either. I spent more than an hour in the department and left with nothing.
See original · Русский
1
Show business's response
мадина маканова маканова
Level 14 Local Expert
March 13
I like the format of the service and the service, there are all the amenities and a coffee shop, the location of the bank is also very convenient. I go to the bank with pleasure
See original · Русский
1
1
Show business's response
Якушев А.
Level 2 Local Expert
May 9
I liked the car loan online service, for me it is much more convenient than going to the bank👍 I have already taken the car, everything is super. Thanks!
See original · Русский
3
Show business's response
Andrey zkh
Level 5 Local Expert
August 21
A bank where the transfer fee may be an order of magnitude higher than the amount of the transfer itself.
For example, they write: Please familiarize yourself with the commission - 0.5% of the amount; min. 50,000 tenge - max. 450,000 tenge.
Thus, if you send a transfer of 70 euros, the commission will not be 0.5%, but 130%.
Which, in general, is a robbery of clients.
Such a stubborn desire to profit at the expense of others.
See original · Русский
1
Show business's response
Виктория Волкова
Level 2 Local Expert
March 22
I wish good luck to all entrepreneurs who want to get money for development, expansion, etc. I got a loan for my business from this bank. The process of approving the application and obtaining a loan took about a day. I can't help but be pleased.
See original · Русский
1
1
Show business's response
Борисов А.
Level 3 Local Expert
May 10
Favorable conditions for mortgage lending. The polite guys at the call center are working. I liked the service and conditions
See original · Русский
1
Show business's response
123 123
Level 3 Local Expert
July 25
I wanted to register the card . I threw off the bath
Then there was a video call , the girl could not answer the questions - what kind of card is this . They may have tried to hang up the loan , as a person from Avito helped .
the support does not understand anything at all and responds with the same type of answers. The employee who received the video call is as incompetent as possible
See original · Русский
2
Vitaly D.
Level 6 Local Expert
March 22
It is cozy and the service is quite fast. There is an opportunity to drink coffee while waiting for the documents.
See original · Русский
1
Show business's response
Таня S.
Level 17 Local Expert
August 17
The bank is good, but if you are a citizen of the Russian Federation and you do not have an IIN (which is issued in the Kazakh Public Service Center within 2-3 days), then you will not be accepted and will not even undertake to consult on any issue... These are the rules.
See original · Русский
1
Show business's response
Анна Попова
Level 6 Local Expert
February 17
All the tasks that were needed were completed as quickly as possible. I liked the service, they prompt and help. The only thing is difficult to park, but this is a problem for the whole city.
See original · Русский
1
Show business's response
Шубин К.
Level 2 Local Expert
April 11
Such a good call center, they explained everything correctly to me about this cascading mortgage, otherwise I didn't understand anything. Considering that I'm going to repay ahead of schedule, it turns out to be profitable