Kapitalbank Atb Toshkent Shahar Filiali
888 reviews
July 29
Fast serving, nice interior, polite employees
1
November 12
Best customer service bank in Uzbekistan
August 18
Best bank for foreigners
1
January 11, 2023
Great location, near Mirobod bazar and in junction of two main streets.
The weakpoint is most staff does not know english and it is very crowded 1 hour waiting was my option both 2 times I went, both times I changed my mind and gave up.
3
January 1
Yaxshi bank nu parkofkasi problema
1
July 25, 2023
It's nice place but crowded
November 3, 2023
Two much queues
2
2
January 23
nice
3
March 7, 2023
Always long queue people, I think services are bad here
November 8
A good bank branch with a fairly well-organized customer service process. The majority of them have competent, polite staff, high-quality services, and in general, one of the banks whose services I would recommend using.
See original · Русский
September 12
A good bank. High-quality fast service, courteous staff. It's crowded - it's immediately clear that the bank is popular, but despite this, the waiting time is short. Anyway, I liked it. I will use their services
See original · Русский
July 4
An excellent modern bank. There is a lot of attendance, but everything is so organized there that the queue passes quickly and there are no jostles. The air conditioners are working and the waiting is very comfortable. The staff are responsive and friendly.
See original · Русский
November 5
This is a bank branch in which there are constant huge queues, in which you have to spend at least two hours. Every visit to this bank results in a long wait. The fault, in my opinion, is not the well-established work of specialists. If there are more than 20 employees, the service is provided by no more than three specialists. What the others are doing is a mystery. You will spend two hours waiting and then solve your question in 10 minutes. And so every visit, nothing changes.
See original · Русский
1
September 28
It seems like a bank of this level should match it. But sometimes there are moments when the service is terrible or, as they say in the bank, the system freezes for three days. I advise you to improve your system and approach to customers, regardless of where they come from, from the street or from another country. I hope that everything will be the same as before, when each client was treated with respect and not chased after quantity
See original · Русский
April 7
As probably already written everywhere - yes, in Soviet, queues, and queues are huge sometimes, but this is the only place where you can open a VISA or MC card in the shortest possible time, the service is good, all Russian-speaking, fast and clear. Well, there is a market nearby, there is a pomegranate fresh, after queues and nerves - that's it, and, plus, the center, you can take a walk. The bank's application is good, everything is translated without problems, sometimes it hangs, but this is the case for everyone. But as I said above - quickly, clearly, sharply and audaciously. The best bank in Uzbekistan for Russians
See original · Русский
3
August 7
A disgusting bank, I don't advise anyone at all! In order to open the card, I waited 3 hours in line, there was nowhere to sit, it was very stuffy inside. The adventure did not end there, my visa kata did not work immediately, I still cannot connect the card to the application, either a technical error, or SMS notification is not connected, the bank employees themselves cannot figure it out, nevertheless this bank is considered one of the best, it is very difficult to believe it!
See original · Русский
2
September 18
One of the best banks in Tashkent, but there was an unpleasant situation, asked an employee by phone to give an original Visa statement for the consulate (she paid for her client's accommodation in the European Union), they refused, citing the regulations. She couldn't come because she was in another country, they requested a notarized power of attorney, as a result, the time was lost, the visa was not received…
See original · Русский
2
June 13
The girls at the information desk at the entrance, they're smart. And there are "specialists", unfortunately I did not remember the names and surnames, I came about restoring the card, but since it was before closing, they did something to fuck off and eventually scored on me, they did not accept any archive, fortunately I found the card, otherwise you will not get far with such a service.
See original · Русский
September 28
I used to dislike this particular branch of Capital Bank, because there was always a lot of queue. I was pleasantly surprised when my turn came so quickly. The employees are pleasant, they work very quickly and accurately.
See original · Русский
September 20
Become a customer of the bank and you will like everything. They have an application with which they can serve you quickly. Service, convenience, friendly staff
See original · Русский
1
October 30
The bank (or a certain bank employee) is engaged in theft. If you have a refund on the Visa card, consider that you have lost money. No money is credited after 30 days or half a year. The bank or some bank employee steals this amount. They do not respond to e-mail requests, phone support cannot do anything and does not know anything. Arbitrariness. Choose another bank.
See original · Русский
May 5
The best branch in terms of servicing individuals. Not to reproach other branches. The seats are very comfortably arranged to conveniently pass the time in the queue. Polite staff.
See original · Русский
4
1
April 30
The service is at the level of a reputable bank, they solve almost all issues promptly, but the queues are always long, you have to wait for half an hour or more.We need to solve the queue problem somehow.for such a bank, it is not a problem to add a couple of employees or shorten the lunch break or lengthen the working hours, or, depending on the influx of customers, redistribute the staff promptly, otherwise somewhere in the window 10-12 people are waiting, and in other windows they are bored
See original · Русский
2
2
October 29, 2023
I don't know how they do it, but there are a lot of people there at the same time, fast service, comfortable atmosphere, Russian-speaking staff are EXTREMELY polite and professional.
I spent 10 minutes on all my business in this bank with a wild full house inside. I spent two days on similar cases in Belarus in ORSHA in another bank))))
And there and there I issued myself a VISA.)))
See original · Русский
2
1
October 6
I opened currency cards, everything was organized, with an electronic queue and quite quickly - 40 people in 1.5 hours. Well done!
See original · Русский
May 28, 2023
Большое спасибо управляющему Руслану за подробную консультацию. Отличный банк для решения финансовых задач широкого спектра. Очень приветливый и компетентный персонал, зона ресепшн. Хороший обменный курс и автоматизация обслуживания клиентов.
March 22
I really liked the service at the Capital Bank on Nukus Street. They provide the best service, service at the highest level. The staff were very attentive and ready to help with any questions. I was very satisfied and would definitely recommend this bank to other clients.
See original · Русский
August 26
It's not the first time I've gone, the workers are super unhappy, as if we have to do their work for them. Queens are especially sitting at the ticket offices. You come to them to replenish your card, etc., and they serve you with such a favor, as if they work for free. Capital Bank's service is 100. Not even zero
See original · Русский
3
1
July 16
Some employees do not work promptly. They don't press the client's call button and play on their phones (not all employees are like that, there are also good employees)
See original · Русский
3
November 20
There is always a long queue to get to the operator, there is always a queue waiting for you, at least 20 people, always!!!!!it's better for you to take an online queue better to save time
See original · Русский
May 31
The process of working with clients is well organized. The waiting time is short. The staff is friendly.
See original · Русский
July 3
Everything is beautiful, but for a very long time. If you can put 5 only to the exchanger, then 5. The rest are 5. They do not give detailed information, you have to walk several times or call.
See original · Русский
August 8
There were several times for currency exchange, the exchange rate is good compared to other banks, the service is good, the waiting time depends on the customers in different ways, but I did not have to wait long)))
See original · Русский
1
June 24
I went to the window in the window, the bank employee is nervous and not polite, it is necessary for bank managers to pay attention to this, cashiers should not be like that, not all of course, but I got such an employee
See original · Русский
2
1
April 10
Everything is clear and to the point. Sometimes currency control is weird, but it's with legal entities. competent staff. There is an electronic queue and a pre-registration. Convenient!
The ticket offices are in a bit of a mess...
See original · Русский
1
July 12
My favorite bank! They will always help, if there are problems they will solve, always excellent service! 👍🏻💯
See original · Русский
February 4
We are very pleased with the changes in the work of this department. And the interior change is pleasing!
It has become much more convenient, faster and more beautiful. Thanks to the managers of KapitalBank.
See original · Русский
1
July 3
We arrived 10 minutes before closing time - we received debit cards in one day, although they were closed and we were served, respect and respect, there is a cooler with water, they speak Russian well
See original · Русский
August 25
Endless queues. I have never seen such long queues and waits in any country I have visited. An employee may not always understand you. I changed the window three times before they could help me.
See original · Русский
April 28
Plus, you can arrange everything except swift ( their correspondent bank does not send money to many countries ) Watch carefully. The disadvantage is that there are always huge queues, but this is in every bank in Uzbekistan due to the low qualifications of the staff. They go around asking each other how to do at school and what to click on the computer
See original · Русский
2
1
April 27
A super bank for a non-resident of the country. Everything was quickly explained, processed and even shortened the time of receipt, since I had a plane. Thank you so much for such a loyal attitude to customers!
See original · Русский
October 31
Of course, the queues are unrealistic for 20-30 people, but still the quality of the bank, namely the service, deserves respect in comparison with other banks
See original · Русский
September 22, 2023
Обслуживание на хорошем уровне, персонал вежливый, отношение к клиентам почтительное, все обьясняют. Расположение банка удобное, не далеко метро, много общественного транспорта. Хотя такси удобнее и не дорого. Много банкоматов. Быстрое изготовление карт.
3
May 10
I was in a hurry, I thought to replenish the card through an ATM (dollars for a sum visa). The ATMs were not working.
The reception told me to approach any operator. We kicked off, found an operator who could take me in. He said that I had dollars and I wanted to throw them on the bag. The operator sent it to the cashier with the papers.
At the checkout they said go change for bags and come back.
Why can't I send it normally right away? You are turning into a Soviet polyclinic.
As a result, I did not have time and just left.
See original · Русский
3
September 26
I received plastic debit cards. One visa, one mastercard and one humo. Everything was done in a day. I ordered the cards in another office this morning. I got into this in the evening.
See original · Русский
March 15
Top bank of the Republic of Uzbekistan, fast service, competent staff. It is convenient to send money to Russia. The exchange rate is good for rubles, unlike other banks, for dollars and euros +- as in the rest
See original · Русский
October 20
The office is great! The cards were made in 20 minutes. Of course, there are questions about working with transfers, but this is a separate point concerning the bank as a whole.
See original · Русский
April 13
Electronic queue. The work starts at 09:00, and opens an hour before the start and you can get a ticket in the queue in advance. There are a lot of waiting places, a lot of cash desks, about 30 managers working and receiving clients at the same time. You can get a Visa card in 30 minutes, a local Uzcard or Humo card within 2-3 days. Friendly staff
See original · Русский
September 15
A good bank. I recommend it to everyone. The only problem in this branch is parking, it takes half an hour to get in and the same amount to leave.
See original · Русский
December 7, 2023
Positive:
Responsive staff;
The speed of operation;
Willingness to solve the problem;
In general, a cool bank offering cool banking services, a user-friendly application and the ability to transfer money.
The only thing I would add to the application is the transfer of money not only to Russian cards :)
See original · Русский
3