Kapitalbank, branch

5.0

2277 ratings

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Шива Рамараджу

Level 16 Local Expert

Best banking with good staff and polite friendly banking

Temur Ochilov

Level 8 Local Expert

Very good place. But on kassa there is live queve(no automatic queuing system). Sometimes it arises discomfort

Zaynabhon Yusupova

Level 2 Local Expert

Umuman masuliyatsiz bank ekan, servis yomon. I am not satisfied of service quality of this bank

Jack Grealish

Level 7 Local Expert

my order came fast and service was pretty good

Сергей Батуров

Level 4 Local Expert

Super.

Jamol Xalilov

Level 4 Local Expert

Obslujiviniya prosta 0

Ziyodullo J.

Level 4 Local Expert

Nice bank

Marat Bazarov

Level 9 Local Expert

Good bank

Ilyosjon Z.

Level 4 Local Expert

Awesome office

Елена Петрова

Level 30 Local Expert

The work of Kapitalbank's single branch on Sayilgof St. was impressive in its scope. The flow of people does not stop all day (it so happened that I spent it at the bank), especially a lot of customers gathered before closing. And everyone was served safely. There are many windows and operators, but there are many more visitors. There are enough places to wait for an electronic queue, although the seats around the perimeter of the entire hall are invariably occupied. Specialists are correct, respectful and patient in dealing with clients, they solve issues competently, they communicate information about banking products clearly and clearly, and they process documents fairly quickly. If an error had not crept in when printing the card (no one canceled the human factor), all the cards would have been ready within 40 minutes, as promised by "my" Anwar, the smiling and friendly young man from window 1. This speed of services does credit to the organization. And the non-stop work of the staff on the banking conveyor is respected.

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Дмитрий Легочкин

Level 30 Local Expert

I am completely satisfied with the quality and speed of service at this branch of the bank. Very polite staff. A comfortable temperature inside, there is a toilet for visitors. My question about getting a bank card was resolved within an hour, all the documents were processed and the cards themselves were made! While we were processing the documents, the bank manager told me about several interesting places that I added to my travel itinerary! I was very satisfied! I recommend it!

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Василий Юрицын

Level 19 Local Expert

It's a great department. I recommend coming in the morning (for the opening) - there are fewer people. Surprisingly, there is a queue after lunch (on a business day). The staff is attentive and maximally interested in solving the issue. This bank also had the best exchange rate during the trip (June 2025).

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Марина Алексеева

Level 10 Local Expert

Having arrived as tourists, we decided to issue bank cards in Uzbekistan to pay for purchases abroad. Three banks were bypassed. It turned out to be quite easy at Kapital Bank, it took a day to collect and process the necessary documents, but the result was worth it. Everything is clear, the room is spacious, the queue is electronic, the staff is attentive, gave complete and comprehensive information, helped with the installation of the mobile application. A day later, we're with visa, master, and regular debit cards. I recommend it)

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Ksusha Ksushina

Level 7 Local Expert

A nice, beautiful bank. The interior is clean, the staff is polite. There are sofas for those waiting in line, the air conditioners are working. My problem with the card being blocked due to a forgotten pincode was solved quickly, recoded and sent to God. 😁😁 One disadvantage is that it is far from the metro and bus stops. It's a long way to go. And you can't drive up by car, because the street is pedestrian. 🤷‍♀️

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Murodkhuja

Level 16 Local Expert

I recently opened an account here. I've heard that all issues can be resolved in this branch, and it really is! At one request, they offered very generous discounts, and the client bank was opened in a matter of minutes, although in other banks it takes days. The specialists are polite, attentive and really help, not just for show. Excellent service!

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lavfee

Level 5 Local Expert

Kapitalbank is a reliable bank with convenient service and attentive staff. All operations are fast, without unnecessary bureaucracy. The mobile application is simple and intuitive, transfers and payments are carried out without delay. It is felt that the bank values its customers and is constantly developing. I am very pleased with the cooperation!" 💳🏦

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Валентина Костоглотова

Level 23 Local Expert

The unusual process of opening a card and depositing funds into a card, but everyone is polite and tries to help, everyone speaks Russian. The only thing is that cashiers are very harmful, they find fault with every bill, and one can skip these bills, and the second one will refuse and the whole process must go through again. So everything is relatively fast and convenient, I recommend this department.

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Людмила Пустовойтова

Level 5 Local Expert

I received my Visa card for the first time in June 2022, and I came to reissue it in September 2025. If I had any questions, I emailed customer support for 3 years, and I received answers quickly and to the point. When traveling abroad, the card worked. When the card was reissued, everything went quickly, and the new cards were ready within an hour. Prior to that, I received instructions in my correspondence on what documents were needed. These are Uzbek PINFL (personal identification number of an individual), registration from the hotel, passport, Uzbek phone number. The PINFL was received at the Uzbek Embassy in Moscow. I know that you can get it in the analogue of our MFC in Tashkent. But it was more comfortable to go with a ready-made PINFL. I got the registration at the hotel quickly. There is a Beeline near the Kapitalbank branch, where you can buy a SIM card and a roaming tariff. There should already be a PINFL for a permanent SIM card. The staff at Kapitalbank were polite, explained everything diligently, and there was a clear desire to help. I was in one of the central offices on Matbuotchilar Street in Tashkent. The cards are now issued for 5 years. There are fewer visitors in the department in the morning.

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Шодиёр Кадыров

Level 10 Local Expert

5 stars are not for the branch, but for the bank itself. I've been using this bank for over 6 years, and I've never been disappointed. the service is good, it's convenient that support is available around the clock (yes, in some banks it only works during the day). The branch is a bit inconvenient if you're driving

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Садковский Ян

Level 5 Local Expert

One of the best banks in Uzbekistan with a large number of branches and ATMs, a good exchange rate, friendly operators and fast support service

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Кира Деливориа

Level 4 Local Expert

I chose this branch, literally pointing my finger at the sky and did not miss. I made an appointment for a visit in the bank's application in advance, upon arrival at the branch, it remained to enter the queue number and receive a voucher. They were called almost immediately, served very quickly. By the way, if you turn the corner, there are still a bunch of Capital Bank ATMs 24/7.

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Михаил П.

Level 9 Local Expert

A decent bank. A competent mobile application, kind, competent and friendly staff. I take off one star for a system failure, when one of the days the ATMs did not work to accept currency, it was a day off and the problem was systemic. A call to the support service did not solve the problem, they only listened and recorded my appeal. As it is, the bank is very customer-oriented, I recommend it.

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immynice

Level 14 Local Expert

I ordered Visa and Humo cards. The visa was done in an hour, and Humo was told to come in 2 days. In principle, the service is fast, the operators speak Russian. Separately, I was pleased with the toilet-nest for visitors. Thank you for appreciating your customers, in 2024 such restrooms in a large bank are simply a masterpiece 😁

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denis tsay

Level 5 Local Expert

On 11/25/2025, I deposited money at the Kapital Bank ATM (YASH0588), it accepted cash and made an error - as a result, I HAD NO MONEY (We created an application, but it is still being reviewed. Today it is already 03.12.2025 - there is no result - Unstable software - The process of handling such incidents is not well established Imagine a situation where you need to close a loan( I'm still waiting for funds.: 25.11.2025 - 03.12.2025

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Вячеслав Мельник

Level 12 Local Expert

It's kind of a head office. I am served here and I am very glad, although sometimes there are a lot of people, but the presence of staff serves it quickly. I advise you to open bank cards here (30-60 minutes) and accounts for legal entities (excellent specialists)

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QWER_TY QWER_TY

Level 3 Local Expert

Excellent Bank I have been using it for over 7 years, everything is at a high level I just wish we could add branches around the city a little bit, or expand the existing ones, at least every day there are more than 2/3 hours when there is a very, well, very good sweat of people. Which is just proof of the loving and wonderful customers, the super bank) Employees of capital Bank, Blagodarochka)

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Татьяна Бурмистрова

Level 10 Local Expert

Capital Bank has modern buildings, differs from many banks in the competence of its employees. Customer service is fast, you can sign up online and spend a minimum of time solving issues. Banking is working stably!

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Тигран Бадалян

Level 6 Local Expert

Good day to everyone. I have been a client of your Bank for almost a year. I've been to your office three times, all three times The guy Samandar behind the 1st window helped me. Where do you get such employees from, or does he educate them himself? He is a pro in his field, nimble, well-mannered, friendly, handsome in a word! I tried to thank him personally, but here too He surprised me by saying that there was no need for money, gratitude was enough. What I want to say is that we need to encourage such employees and promote them up the career ladder. There would be more such people in the World. Peace would return to the World. Thank You, Samandar, You Are A Super-Young Man!

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Денис Гришин

Level 16 Local Expert

I made the map a year ago. I came to the discovery. At first, there was no tape in the machine that gives the coupon. We searched for 10 minutes. Then the printer ran out of paper. We waited for another 5 minutes . Then I ran out of staples in the stapler. After that, the Internet broke down and I waited for confirmation from the security service. In general, I almost missed my flight. It was very funny😂

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Игорь Костылев

Level 9 Local Expert

Convenient location. Employees need to be trained. They do not know the bank's products and services, and they provide unverified information. The Bank itself has disabled access to the Client Bank while I am not in the territory of the Republic of Uzbekistan.

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mbox.mow

Level 16 Local Expert

A lot of frustration. The cards have been issued, but international transfers have not been working for 3 months. Nobody wants to decide anything. Everyone is lazy and just keeps saying, "Sorry, dear customer," and that's it. I can't believe in my life that the bank can't resolve the issue of transfers for such a long time. Apparently, cardholders with Russian citizenship are just being told that transfers don't work, although in fact this is a matter of policy. It's obvious that the Americans have stepped on the tail

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Анжела Сукманова

Level 5 Local Expert

Polite administration, you can take your place by the number of the ticket, there are no fights over the queue, the cards are ready quickly, literally in 3 days

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Натали

Level 11 Local Expert

I opened several bank cards, quickly and without problems. Courteous staff and fast service . Good repair, the staff told and explained everything.

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Мадина Мухамеджанова

Level 2 Local Expert

Terrible service, I came to pay using my bank details today, waited in line for an hour, then they said that I needed to pay at the checkout, the time was already 12.30, I come to the checkout there is no one (closed).There is also no one at the counter to ask, I went up to another employee, said that it was lunch (let me remind you, lunch break from 13.00), that is, they started their lunch break for 30 minutes, they said I couldn't come after 14.00, they don't work on Saturday and Sunday, terrible service,very dissatisfied with the service

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Urokoff®

Level 10 Local Expert

Capital Bank: when waiting is not a bug, but a feature of the service After a series of disappointments in other banks, I, on the advice of a friend, decided to give Capital Bank a chance. Well, I think maybe it's different here. And you know, it's really different. Just not in that direction. I went to open a Visa card. There are a lot of people, like at an iPhone sale, and there are also a lot of employees, but they work at such a fast pace, as if each movement is paid for separately. After an hour (!) of waiting, I was happily informed that I had to wait another half hour for the card. Apparently, it is hand-carved from gold. When I finally got the card, I filled up my account. The money, as usual, has gone into a parallel reality. An hour later, silence. Four minutes later, it's still quiet. Calls to support? Oh, yes, it's all classic: "Sorry, dear customer, we'll definitely figure it out." Probably someday. In the next life. Bottom line: if you like to stand in queues, train your patience, and gain experience with polite but completely useless operators— Capital Bank is your choice. And if you value your time and money... well, you get the idea.

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Alex G

Level 3 Local Expert

Fast service and often no long queues. The service is good, the systems have a desire to develop. A big inconvenience is the inability to deposit sums to uzcard through an ATM.

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Алсу Б.

Level 6 Local Expert

Fast service, attentive and patient attitude towards the client. There is an electronic queue. The cards are printed here. If you have all the documents in your hands, everything will be fast - 40 minutes to print. I recommend the department

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Rondo900 ron

Level 4 Local Expert

The son received an Uzbek card at a branch near the Mirabad bazaar. There were people sitting in the 26th window who did not give the card for 15 minutes and did nothing. When I went to the bank after 20 minutes of waiting, asked my son about the reasons for waiting, he pointed to the window where two guys were just sitting. The son thought that it would take time for registration. I go to the window and ask about the map. They call my son's last name, then they sit for 2 minutes for the sake of appearances, and then they open the drawer and immediately give the card back. Apparently someone's kids decided to relax and spoiled the image of the bank, whose services I have been using for several years. It's a pity that the quality of service has dropped so much.

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Софья Татаринова

Level 8 Local Expert

The department provides excellent services to individuals. persons: the queue is small, everything is clear, fast and understandable, polite staff. But what is happening in the service of legal entities is a nightmare. It was necessary to close the account. They said on the phone that they needed a certificate of absence of debt from the tax service. There are no problems, I ordered, I arrived at the department. From office to office, they don't know who is doing what. Then they said that my certificate was suitable. To the logical question, "which one do you need? What form is it?" The answer was "the same, but different." They can't explain the procedure, there are 4 people in front of me and everyone says their own thing. She asked me to write clearly what documents are needed to close the account, they say "we can't - bank secrecy". In a word: bring something, I don't know what, take it there, I don't know where. Dear bank managers, please instruct your employees about such basic things. Or simply make a memo about which documents are needed for which case

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Илья Жаринов

Level 8 Local Expert

A good bank, qualified and friendly staff, advised, opened an account in just 30 minutes, taking into account the queue, thank you!

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Vikulya

Level 4 Local Expert

I would like to express my dissatisfaction with the behavior of the employee Sadikova Mokhinur. During the conversation, she showed incompetence, was rude in conversation and behaved unprofessionally. This caused me an extremely negative impression and prevented a normal resolution of the issue.

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Оксана М.

Level 8 Local Expert

They quickly received the card, although not residents. Of the disadvantages, there were no simple cards available, I had to take a more elite and more expensive one, but not critically.

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Кл

Level 11 Local Expert

Terrible service. It was necessary to change the currency, I sat for 30 minutes. I couldn't stand it, I went to the boss, who started talking to me irritably. He spat, went to another branch, which is very close, where he received the service in 7 minutes.

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- Н.

Level 10 Local Expert

There are huge queues at the bank, we spent 5 hours there when applying for a card, despite the fact that everyone is in line, both locals and visitors, the queue is on coupons, but it moves catastrophically slowly, maybe not always, but we spent almost the whole day there

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Alyona Podgornaya

Level 4 Local Expert

The review does not apply to a specific offline branch, but to the company as a whole. I opened a deposit through the mobile application, $4,500 was not credited to the deposit, but it was not returned to the account. The next day, I called and wrote to the bank to make an application and return the funds to the account. The application was submitted. Today, 2 weeks have passed since the money was lost (more than 1 million amounts were spent on calls, roaming charges, and letters in the mail stopped responding at some point (there has been no response since Friday 11.04). Phone support suggests waiting and calling "tomorrow" without giving a deadline for solutions, because as it turned out, the problem is on the side of the "payment system". As a result, the idea of "opening a deposit" in this bank turned out to be only temporary, financial losses, and it is unclear when the $4,500 that was earned for more than one month will be returned. The complaint to the "chairman of the management board" via the website was processed and closed in 1 second without the opportunity to respond to the final decision, which looked like a mailing list that did not accept response letters and a text like "Thank you for contacting, have you been contacted?"

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Алексей Шпаков

Level 4 Local Expert

Do not keep your money in this bank and do not use this application. International transfers have been frozen for a week now. It just doesn't work, that's all. Support responds, "We can't give you a timeline for the fix." Use another bank, this one does not fulfill its obligations to users.

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stas St

Level 21 Local Expert

a good bank, the disadvantage is that at the end of the day, no operation can be performed, they write that the bank day is in the process of closing = this is the first time I have come across this, there has not been such a strange experience with other banks.

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Alex

Level 6 Local Expert

The central office, in general, was fine. I signed up in advance in the application, if you just come, you can get into the queue. The atmosphere is working, the staff are friendly and try to help. I was on the issue of swift translation - the operator was clearly confused, after a couple of employees they were able to contact the responsible executors and more or less resolve the issue. In general, the competence of ordinary employees is not high - only the simplest issues are solved (card issuance, loan processing, etc.), if something more complicated like swift or give a list of your bank accounts and addresses of current correspondent banks, it is better to immediately ask for responsible employees

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Jamilya Gaibulova

Level 3 Local Expert

Terrible service, incompetent customer service staff, as if they came with the knowledge of a schoolboy, they only know how to "football" their own customers. This bank is not customer-oriented, I have never seen worse service in my life. Dear Kapitalbank, I ask you to hire competent people, because these people who serve us are the face of your company.

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Alexandr Sp

Level 8 Local Expert

The best bank for non-residents!

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Kapitalbank, branch

721 review