A stylish modern restaurant with an atmosphere of comfort and relaxation. The waiters serve professionally and unobtrusively, give good advice when choosing dishes. Good cuisine. The dishes are beautifully decorated and delicious. Special thanks for the tender "Liver of a young rabbit in honey mustard sauce with creamy puree", fabulous "Cottage cheese pancakes with sour cream and strawberry sauce" and a delicious dessert "Panna cotta with chia and strawberry mint sauce".
We had a great time, had a good rest and enjoyed the meal. Thanks a lot to the staff
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Максим
Level 3 Local Expert
September 26
Stayed for a couple of nights, nice hotel. We lived in the main building, a nice room with a very comfortable mattress. The reception/staff is fine.
Breakfast is quite OK, everything is very tasty in the on-site restaurant, but for some reason on the second evening their kitchen decided to close an hour earlier.
There is a large parking lot, it is very convenient by car, it takes 5-10 minutes to get to the city.
Of the small disadvantages:
The corridors require renovation.
For some reason, the lighting lamps on the territory are not changed, for example, several lanterns were not lit right in front of the main entrance.
In general, I recommend it!
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Ольга Макаренко
Level 6 Local Expert
September 3
A pleasant place, cozy, nice and clean rooms, even worked on the style. The polite staff at the reception, which I can't write about the staff in the lobby bar, are not attentive, they took one order, prepared another, and even did not make a happy face. The Internet was not working, we called, the master came in 10 minutes fixed everything and helped to sort out the safe, advice, make the system simpler with safes. The bathrobes and towels were clean and changed immediately if desired, the buffet was served in the morning, the food was excellent, you didn't touch it here, the variety struck the taste too, the morning started beautifully. I liked the outdoor and indoor pools. There are several types of saunas, a font, everything is at the highest level, it is a pity that we could not order and steam properly, but next time I hope these services will be punished. Of course, prices bite, especially for food, but you go there with the knowledge that prices will be three times higher than we are all used to seeing in cafes. I went for a day, it's not enough, you need to go for a week, then you will plunge into relaxation to the fullest. Overall, it's a great place to work with the staff. Thank you for your work.
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Павел Филиппов
Level 9 Local Expert
July 19
A country hotel of European level. Large rooms, own territory, Playground, there are rabbits in a separate house. A SPA complex with a full-fledged swimming pool (it's a pity that access for guests is only until 11 am). There is a boat station nearby where you can rent a boat according to your taste and budget. The breakfast is excellent, a huge selection of dishes for adults and children. You can spend the evening in the restaurant with a sea view and a good selection of dishes.
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Светлана И.
Level 4 Local Expert
July 24
I rarely write reviews, but I found the time for this occasion.
A very beautiful location, an incredible view of the lake, sailing boats create a very romantic atmosphere of the place and I really liked it in general and I even returned a week later. And I'll probably come back again.
But there are disadvantages that I would like to note, and which spoiled the impression of the recreation center and the Volga region, to be honest, I felt Spanish shame for Belarusians)
I have a lot of high-level hotels and recreation centers in different countries, so I am writing because there are things that surprised and amazed me:
1. Check-in from 15.00, we were settled only at 18.00 - the house was not ready. We rented a large Premium house for two days. The price is appropriate. No one could answer the question of the reason for such a delay. My family arrived at the base around 16.00-16.30 and the girls from the reception did not even offer water or tea while waiting for the house to be cleaned. I think this indicates a low level of service, since the guys were off the road and they had to wait for unknown reasons.
But we must pay tribute to the management who gave us a 20% discount for the first day of our stay.
2. All sorts of small surcharges are very unacceptable - pay for coals, pay for firewood, pay for delivery. Breakfast and spa are not included in the price of the house, pay for them too. But by the way, I would not have paid attention to this and would have considered it OK if I had not arrived a week later in a suite that is several times cheaper at home, but breakfast and spa were included there.
And all these additional payments for small things make you feel like they want to withdraw more money from you, although these are all small things. Increase the value of the house with this money, and make it so that it is free - it will be much more pleasant and people will leave satisfied and happy.
3. The house is large, beautiful, everything is cozy and wonderful. But I spent these two days as a manager in a call center. I couldn't relax, because there is something constant in the house, then the air conditioners don't work, then they work on the contrary and we can't turn them off, but they turn off at the reception (also a very strange system). Then the plumbing needs to be called, then the microwave is not working, it needs to be replaced, then the salt was not poured, then the alarm went off, no one knows how to turn it off. And so for two days, strangers walk around the house, because there are constant questions.
Well, at the end, when I left, I was already laughing))) however, this is even funny, we also paid for tea and coffee, which was in the house, and I have not yet met more than one hotel where tea and coffee were paid in the room)
There were also nuances, of course- pillows are not comfortable, one per person, small and thin, as if you sleep without a pillow at all. Why I'm writing this is because the suite we stayed in later had two cool pillows each. And in general, it seemed to me that the linen in the house is worse than in the room. But at the same time, I will draw your attention once again to the house being 4.5 times more expensive per day.
Well, that's how it is) but otherwise everything is fine!)
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Наталья Судиловская
Level 12 Local Expert
August 20
A friend's wedding was celebrated at the Ravenna cottage. A wonderful, soulful place on the riverbank. Clean, well-maintained territory. There is a place to walk. You can go sailing. Everything is very neat in the room itself. Spacious rooms, clean linen, bathrobes. The service is at the highest level. The kitchen is a separate song. Bravo to the maestro chef. The only possible disadvantage is the prices. But, it's worth it. I definitely want to come back here.
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luba voluck
Level 3 Local Expert
June 10
The place is picturesque on the shore of the reservoir. Well-groomed and clean territory, there is a main building, cottages, gazebos, an outdoor and indoor swimming pool, a spa center and a gym. Everything is new, clean, renovated, just amazing! We took a standard room, a buffet breakfast is included, The room is very spacious, freshly renovated, good plumbing. The staff is friendly, there are few people
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Дмитрий
Level 9 Local Expert
August 7
Large territory, excellent rooms,excellent aqua zone (5 types of baths)The breakfast room is a little cramped (not a restaurant)Breakfast is meager, but you won't stay hungry..We were at the end of July - except for sweet peppers and tomatoes, there were no greens.The service is so-so.There is little choice for breakfast and everything ends quickly - the staff "does not itch" has to be reminded of their replenishment duties.tables are cleaned slowly and not neatly.There are several restaurants on site.Room cleaning is normal, only the left electronic keys are taken away)).large free parking, places for electric cars with charging.There are a lot of cars from Russia, but there is no crush - no one bothers anyone.There are no grocery stores nearby, the nearest shopping center in Minsk is 15 minutes by car.There are no traffic jams like in Moscow. In principle, if the weather is good, you can have a good rest.
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Елена Пронинцева
Level 8 Local Expert
June 29
A good place to relax, if you don't need a beach, it's not here.Positive:staff,cleanliness everywhere,beautiful green area,large and cozy rooms,bathrobes and slippers,SPA area from 7.00 to 11.00 is included in the price,excellent simplicity:both indoor and outdoor pools,Jacuzzi,several baths and saunas; delicious breakfast.Minuses:there is no entry into the Minsk Sea to swim, a very expensive restaurant on site, rental of boats,catamarans, yachts is also not cheap.Otherwise, I recommend it!
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Александр П.
Level 21 Local Expert
August 13
The rooms are new and clean. There is a whole set of 4* hotel. The mattress and bed linen are of high quality. The territory is not large for a country hotel, but it is beautiful and well maintained. The cafes are large, cozy, the food is delicious, but the choice of dishes is not great. The staff at the cafe is trying, but at the reception there are 2-3 people, although there are always, but with such faces, as if everyone owes them ..))
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Anna K.
Level 13 Local Expert
August 28
Nice country hotel.
Spa + pools. One outdoor heated swimming pool. The second one is 25 m indoors. For those staying at the hotel, free admission until 11 am. This is convenient for those who get up early.
Breakfast is also served until 11.00 a.m. There is a large selection on the Swedish line. Very tasty bruschetta. You can order eggs and they will be cooked according to your desire in the desired form.
Nice hotel grounds. There is a small playground for children.
In the evening, stunning sunsets can be observed from the embankment or from the restaurant on the shore of the "sea"!
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Михаил Иванов
Level 8 Local Expert
August 30
A great place to stay, worth the money. There are cottages for rent, a wonderful spa complex with 2 pools and a gym. The restaurant is at a very good level with an appropriate pricing policy 🙃 it takes about 30-35 minutes to get to the city center by car, about 15 minutes to the shopping center with the brands so loved by many and other brands that have left us.
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lo ostashina
Level 18 Local Expert
August 18
A convenient and beautiful place near Minsk. We stayed for 1 night. Delicious and expensive cuisine. The spa is great. A Russian bathhouse across the aisle is a good solution. I managed to swim in an outdoor heated pool on August 13. The room is large - standard. Extra place is a cot). The area is very beautiful. The staff is well-trained. There was not enough meat for the child at breakfast-they specially fried it.
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Semkina Anna
Level 18 Local Expert
June 26
The most beautiful place! Beautiful and cozy
Great food
Excellent spa, indoor and outdoor swimming pool
Beautiful rooms
Minsk is 25 minutes away from the center by car
Swans are swimming
There are many gazebos and beautiful locations
A great place!
Rental of yachts catamarans, etc.
An excellent place! I definitely recommend it
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эльф
Level 15 Local Expert
July 21
I really liked the club-a calm, beautiful, comfortable place. And we swam in the pool, and steamed in the sauna and hammam, dipped into a font with cold water, ate and drank well, rode a yacht. And in the morning we went to the gym and worked out well. The perfect vacation. Thank you!
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Александр Забродов
Level 5 Local Expert
August 12
I ordered a night trip with an overnight stay on a yacht (Bingo yacht).
Pros:
– sociable "captain" Alexey, who answered our questions and told / showed
everything – hot water in the shower on the yacht
– simple and intuitive management of the yacht's life (light, water, "sewerage"
– there is a microwave
– three cabins
– a large table in the mess
– smooth and pleasant sailing of the yacht – glides through the water like a water skimmer
– an hour is the optimal time for skiing, even at night
– sockets
– heater
– it is easy to book a yacht remotely by phone
Cons:
– they promised that there would be a kettle, but there was none. When asked about the kettle, they said that they could not help in any way and that was it
– after riding, no one cleans the yacht – from the previous ones, or maybe earlier, there was garbage, leftovers in the refrigerator and, in general, a feeling of more public space than a yacht that is rented and cared for.
– as such, there is no door in it, and when the yacht is moored at night, it is easy to get inside from the outside. The pier near the restaurant, where only on our date a lot of people rested and some of them are already in a semi–conscious state
– blankets can hardly be called blankets - thin and very dirty. Pillows are also more decorative
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Алексей
Level 9 Local Expert
July 15
A great restaurant with a wonderful view of the reservoir. Dishes of national and European cuisine. The range is not too large, but everyone can choose according to their taste.
Friendly service, efficiency and attention. After a meal, it's nice to stroll through the well-kept grounds
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Вероника Сокол
Level 3 Local Expert
August 5
We celebrated our mini wedding in a gazebo by the water. Everything was great. Delicious food, beautiful view and atmosphere. Special thanks to the waiter Vlad, he is a professional in his field and just a wonderful person.
In the evening, at sunset, we went sailing, it was very beautiful.
I will definitely recommend this place to my girlfriends.
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Алексей
Level 8 Local Expert
July 22
A gorgeous place with good views, lots of room options for celebrations. Competent and knowledgeable staff. The kitchen is just good, it didn't cause a "wow" effect, but it's delicious. If the date of the celebration coincides, parking problems may arise.
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Юрий Р.
Level 5 Local Expert
September 22
Good fitness and SPA facilities. There is everything: a well-equipped gym, swimming pool, baths, outdoor pool, bar. There are not many guests, which creates additional comfort. The staff is prepared and very friendly. But it is expensive, about one and a half times more expensive than similar offers in the city
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Katarzyna
Level 13 Local Expert
March 30
For those who like a quiet and cozy place. We were in the evening, very beautiful, delicious, everything was on the menu that we ordered. The waiters are wonderful, they will pick up according to your desire, they will tell you everything about the dish, I really liked it! There is a children's corner, you can sit quietly with your child while he is busy). The terrace is open in summer. A large well-groomed territory, and of course walks by the sea!
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Александра П.
Level 6 Local Expert
April 5
I liked the hotel itself, everything is clean, the staff is friendly and helpful. The breakfasts are delicious. The interior is very interesting and modern. The location is good, everything is in the vicinity. I put 3 only for unbearable noise, it is impossible to sleep at night. Despite the 4th floor, the view to the courtyard and the closed windows- the sound insulation of the room is terrible. Only the headphones were saved. Music plays until the morning.
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Sergey Aksenov
Level 8 Local Expert
June 10
It's a good place. We stayed with our family several times. One of the advantages is a gorgeous view of the Minsk Sea, as well as a good kitchen and the presence of its own spa center. Among the disadvantages is a strange free access time to the spa (in the morning before 11.00), either to go to the spa, or to sleep, or to have breakfast. It won't work out all at once)
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Ольга Mo
Level 12 Local Expert
January 22
Positive: a beautiful place in nature, at the same time, not far from Minsk. There is a main comfortable building and detached houses. Excellent spa, swimming pool, saunas and gym. There is an elevator. Good enough sound insulation. The rooms (suites) are warm and have air conditioning. Good toiletries (soap, shower gel, shampoo). The room (suite) has a bathrobe, slippers, hairdryer, towels, liquid soap, shower gel, shampoo, bidet, bathtub with shower stand. The room is comfortable, spacious and quiet. There is a TV in both the living room and the bedroom.
The food in the restaurant is delicious (if it is the main menu, not the banquet menu), the portions are large (grams are indicated on the menu). The availability of gluten-free dishes. The cleaning is quite normal. The service is fast at breakfast. The opening hours of the spa complex are from 7.00 to 23.00.
Cons: restaurant service (lunch, dinner) is slow (for example, pre-ordered lunch and dinner will take more than an hour). The breakfasts are clearly cooked without enthusiasm on the part of the cook (for example, the porridge is excessively thick, like a lump, the pancakes are hard, although quite tasty, there are no boiled eggs, etc.). Of course, you can have enough breakfast with dishes available, just without pleasure. After all, you expect a high level of service and delicious breakfasts from such a wonderful place.
Overall, a good place with the opportunity to relax and unwind near the city.
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Елена Курбацкая
Level 10 Local Expert
March 11
A very beautiful and unusual place, an atmosphere of tranquility and harmony, beautiful nature, landscaping can be admired for hours. Pleasant and courteous staff, luxurious rooms, food for every taste and of course a wonderful spa, outdoor Jacuzzi, baths, swimming pool. Thank you all and I wish everyone to visit this romantic place!
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Александр К.
Level 7 Local Expert
August 18
It's a good place! Delicious food and drinks, professional service in all directions. Gorgeous sea views, excellent spa area and swimming pools. Thank you, Belarus)
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Никита Ж.
Level 9 Local Expert
November 24
Despite the fact that the well-groomed territory, a good location, I put three stars. When a hotel claims to have an expensive vacation, and with these prices it can not be otherwise, then you need to match. Apart from its enlarged size, the suite has nothing else, no kettle, no coffee machine, only one bottle of water per day, and that's where the "suite" ends. The hotel is undergoing renovation, which seems to be good, but for some reason they decided to leave the plumbing as it was, the extractor hood did not work in ours. The breakfasts are quite tolerable, there is something to choose from. The food in the restaurant is also delicious, there are no complaints. The price tags at the hotel are high, both for food and cocktails. For some reason, the spa area has a strange restriction for free access from 7 to 11 a.m., then you have to pay. Saunas and hamams need to be updated, they are already in an extremely worn-out condition.
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Polina K.
Level 17 Local Expert
August 9
I think there are no analogues. A pleasant place, on the shore of the Minsk sea. Where you can eat delicious food and enjoy the water surface. It's just as easy to spend one day at the spa, not in a hurry.
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Анастасия Шефер
Level 5 Local Expert
August 18
we have just settled in, I hope that the rest will be great, but for the attitude towards the guests who buy accommodation in this complex, I would like to immediately leave a negative review. how can a country club hotel restrict access to the spa, including the outdoor pool, for guests (from 7 a.m. to 11 a.m.) at the same time as breakfast? when booking, this was known, but, unfortunately, there were no alternatives for hotels of the right level for the required dates, besides, it was calculated that the outdoor summer pool was not included in the spa area, but it turned out that in the interval from 7 to 11 a.m. the guest needed to run for breakfast and break between the outdoor swimming pool and spa in the building)) bestial attitude, I'm sorry, but I'm just sincerely sorry and very sad
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Lara Alex
Level 12 Local Expert
November 28
There is a network of these hotels in Minsk, in the center and in the residential area. Robinson City and the Robinson Club .
The club has a larger territory, there is a spa, but the spa for clients is free only until 11.00, then 50 Belarusian rubles are paid
Because they came for work, decided to stay in the City, closer to the center.
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Екатерина О
Level 8 Local Expert
July 13
I am very glad that I chose this complex to celebrate my birthday.
The rooms are excellent, the service is good. The only cleaning in the room takes place every day superficially (they do not replenish the water, you need to ask for a toothbrush set, there is no room immediately)
The complex has everything from a restaurant to a spa, water activities, a beautiful territory
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Анна Богомолова
Level 5 Local Expert
July 21
A nice spa complex.
There are not many baths, but they are good, the only thing I lacked was a hammam. The pools are clean, the water is warm. Towels and bathrobes are provided
It's a little expensive for me, we got to the action well.
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ЗаводЗаборов.by
Level 9 Local Expert
July 11
A cozy place, they cook delicious, a good hookah master took into account all the wishes, you can take a blanket if it's cold, there are beautiful yachts around.
I will definitely come back here again.
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Алина
Level 3 Local Expert
January 28
Gorgeous, very beautiful territory, excellent room (standard), top-level service, caring staff, not intrusive.Aqua zone, saunas-it's just impossible to describe!!!A Jacuzzi on an open veranda in the cold is generally considered a separate art form!! Dinner in the restaurant is just great, the meat itself was asking for in the mouth😂 The buffet will please anyone, a rich selection. At the same time, it is very quiet and calm, I did not want to leave ... I definitely recommend it 👍
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Катерина Геннадьевна
Level 14 Local Expert
July 11
It is a very picturesque and beautiful place, but expensive. We rode the yacht "bingo" for 1 hour, in fact, it is very little you need to take at least 2. the yacht is indicated for up to 10 people.we had 7, but in fact there is very little space. Go to the nose (I don't know what it's called correctly)it is very difficult and there is nothing to hold on to, and there is no place to turn around. That is, in fact, you are sitting on a bench, and you can still go downstairs, there is a table there. Special thanks to our captain for the good mood and the guitar song.
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А Р
Level 7 Local Expert
July 21
Minuses:
- for those who rent a cottage, the spa and gym are paid, they are combined together. Breakfast is not included.
- there is a road nearby, the cottages are noisy at night from the road.
- part of the cottages borders the swamp, when the wind blows from there, the characteristic swamp smell is clearly felt.
- there is no beach, you can not swim on the territory of the hotel, you need to go by car or walk for a long time (but I do not advise the nearest beach). There's nothing to do here without a car.
- nature is all around, be prepared for spiders and ants in the cottage.
Positive:
- rental of boats, speedboats, etc. - convenient, affordable.
- convenient location, close to Minsk, Zaslavl, near the Stalin Line
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Mi TV
Level 7 Local Expert
July 2
So, my wife and I went to check out this old, but it still seems to be a popular place.
We took a package vacation, the price for two days is 1500 rubles.R. or about 40000r.rub.
I wrote in advance that I would celebrate Dr...but we'll come back to that later.
So check-in: you are greeted...no one, I've already somehow got used to when the doorman opens the door at the entrance, someone picks up a bag, but there's nothing here, just a dark hall and a glowing patch of reception.
Okay, let's make a discount, the hotel is not 5ka, but 4ka.
The check-in was almost without problems, they took passport data (remember about others, yes?), they said that there were problems with WiFi...but they will fix it soon, but for now they have given the password and the room cards. I almost forgot to return my passport))
Number: he's tired, very tired. There are a couple of photos showing this fatigue. The view from the window saves, although it was more pleasant to walk rather than stare out the window. 5 out of 10, although for 4 it is a very bad number in terms of condition.
Spa: a chic, free, clean 25m pool and an excellent sauna gallery. 8 out of 10, -2 for the fact that leftovers of food and cups at the sunbeds could stand for half a day
Food: there are 0 complaints about it, everything is delicious, tartar without unnecessary additives and fresh meat, shrimp are crispy and not overcooked, pasta, cheeks are all on top. 9 out of 10, there is no ideal :))
Territory: gorgeous view of the water, pleasant clean well-groomed territory, but fatigue is also visible in some places, I was surprised that in the morning water was drained from somewhere to the playground, turning it into a swamp. The noise from the highway is heard quite strongly. 7 out of 10
Staff and service: that's what really limps on both legs. The restaurant and the massage therapist know their business. The rest seem to have forgotten that they have favorite guests, and not "uninvited relatives" whom they want to get rid of as soon as possible. 4 out of 10
And this is the first hotel that knew about the guest's birthday, that the guest decided to spend it at the hotel - AND DID NOT CONGRATULATE, IN ANY WAY!
Instead of a conclusion: the place is iconic and therefore still popular with older people along the old rails. Those who do not need Wi-Fi to work, keep in mind that it is very bad both in the rooms and by the pool, inside and out.
You can come separately to the restaurant or take a vacation separately to the spa complex.
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Андрей Арапов
Level 3 Local Expert
July 24
I liked the room very much. Clear. It's spacious. The breakfasts are great. The SPA is great. There is a place to walk in the evening. Walking barefoot on lawns is a pleasure)
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Александр П.
Level 10 Local Expert
June 22
Robinson is a classic)) it 's good that they started making repairs , the room stock was asked to be updated five years ago . Robinson needs a complete reconstruction. Cosmetic repairs can no longer be done . Rusty fencing with a view from the room and abundant moss on the roof betray a depressing view. But if you do not look at these disadvantages, then I recommend you to visit .The restaurant is great.The bathhouse gallery is gorgeous. What is important to me is that there is a Russian steam room.breakfasts - well , this year it 's a little meager )
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Ксения
Level 14 Local Expert
May 17, 2023
Волшебное место! Территория прекрасная! Ландшафтный дизайн просто великолепный! Имеется большая парковка. На территории есть спа комплекс, в нём есть спорт зал, массаж, есть разные сауны, русская баня. Большой бассейн с баром, а на улице есть джакузи с горячей водой и открытый бассейн с подогревом, плавали в мае, очень комфортно. В номере чисто, уборка ежедневно. В стоимость включен завтрак по системе шведский стол, выбор блюд большой, всё очень вкусно. Рядом есть отдельно стоящий ресторан,с виду очень красиво, но мы там не обедали, просто не успели, слишком плотный график релакса)) На территории есть прокат велосипедов, скутеров, катамараны, лодки, катера, есть детская площадка. Персонал внимательный доброжелательный! По ценам что то дорого, что то оптимально, в общем на любой вкус и кошелёк можно подобрать пакет услуг. Место прекрасное, обязательно приедем ещё раз!
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ольга ш.
Level 3 Local Expert
July 24
Clean, cozy, good breakfasts. It is not a very convenient time to visit the pool. If you wanted to limit it, you can just do it once a day, not everyone gets up at 7.00 and 11.00, people come to relax.
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Вячеслав
Level 14 Local Expert
June 30
A pretentious place, a cool location and magnificent landscapes for Instagram. The service leaves much to be desired. Unfortunately, there were questions to the service staff both when booking and receiving the service.
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Наталия Бац
Level 8 Local Expert
September 2
Everything is fine, except for one thing: at the spa, the calculation is for every hour you spent in the institution. And the countdown starts from the moment the bracelet is issued. And this means that you have to change clothes in an hour, rest and change clothes again and dry your hair. If you have two children, you get a maximum of 30 minutes to rest. A child's ticket costs the same as an adult's , which is very strange…
As a result, there is no point in going for an hour, because you will not have time for anything, and in two hours a tidy sum comes out for the family ... something like that)
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Yanina Zhuk
Level 14 Local Expert
September 29
Atmospheric and delicious. Good menu, beautiful view! After dinner, you can take a walk 👍🏻 An incredibly atmospheric place!!! I always want to come back.
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hLD07
Level 2 Local Expert
December 11, 2023
Everything was great! We rested in the premium cottage "Verona" with a company of 7 people. We ordered a banquet with delivery to the cottage. Everything was cozy, sincere and delicious! Special thanks to Denis, the booking manager, and Olga, the banquet manager!!! Tact, professionalism, lightning-fast solution to any issue. This is not our first time in Robinson, but this time we will remember especially pleasant impressions! Good luck and prosperity!
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Анастасия У.
Level 5 Local Expert
July 13
I liked everything about the hotel!
Friendly staff, room, delicious and varied breakfasts, territory. Thanks to the hotel staff, everything was on top!
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дмитрий конев
Level 5 Local Expert
August 22
Check-in from August 16th to 17th
The room was fully paid in advance, which included access to the spa, breakfast and dinner with the selected set
On the 16th after visiting the spa, we were billed (about 7500r)
The arguments that everything was paid for and we did not exceed the visit time did not greatly affect the hotel employee, only after the 10th time we reluctantly agreed!
Dinner on the evening of the 16th, having ordered wine, we received champagne, beer in a closed container-open it as you want, there are not enough appliances
The waiter replied to the complaint that she was not solving anything and would call a certain administrator
A certain one arrived ...... did not introduce herself, to the argument that there was no wine and beer in a closed container, there were no appliances and dishes, she was insolent, interrupted and clearly openly expressed her disrespect for nationality (the order was earlier and the citizenship and place of residence were indicated, also a scanned passport was removed upon check-in) with great reluctance, she agreed that she was to blame and ran away!
Wine was brought, the cutlery was defiantly thrown on the table, extremely negative and boorish employees, not hiding their disrespect for people!
The day after departure, a fresh scratch was found on the trunk lid, the car was in the hotel parking lot all the time and had not left anywhere since check-in!
To the claim in the chat that inhumans do this, they replied that prove that it is us!!!!
I think comments are unnecessary, this behavior speaks for itself!
As a result, they openly hate residents of the Russian Federation, natives of Moscow, and in any case they try to cheat with money-spa is an example of this
These actions are hooligan with an open form of disrespect for the origin of the client and do not hide it!!!
This material will be sent to the KGB in the Republic of Belarus!
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Алекс
Level 10 Local Expert
July 2
Great! On a large scale! There are enough places for privacy with nature, a "live" pier with yachts and boats... But the water area CAN already be cleaned of algae!?...