Kupibilet

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Ангелина Павлова

Level 3 Local Expert

The disgusting cupibilet situation is repeated more than once! Then the money is being ripped off for additional services , including them automatically ! Then the baggage will be misled ! This time it's much worse, I paid for online registration, but they couldn't register! They returned the money , but it didn 't get any easier . I had to change my plans and leave for the airport 4 hours earlier to check in at the airport! I wish I had bought a ticket from another company! The mood is ruined for the whole flight!

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Маша Одерова

Level 7 Local Expert

I am very happy working with this company, I bought a difficult flight there with several transfers and different airlines, as a result, the airline rescheduled the first flight and everything else went too, the cupibilet specialists responded very quickly, and really helped and were involved in the problem, especially I want to mention the work of Alina Stepuk, she really helped as much as she could, in the end A few hours later, the airline changed the ticket, and I am very pleased with the help of the ticket. I wish them further development, as it is good that there is a service that does not leave customers in trouble. I will contact them and advise my friends. Thanks!

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Валентина Андреева

Level 9 Local Expert

It's the worst thing that's ever happened to me. I booked my tickets, but it took me a long time to contact support. I wanted to find out the conditions of return according to the prescribed route by the VK operator, who claimed that the information would be sent to the mail. But a terrible thing happened, my ticket was canceled and a fine was imposed for its renewal of almost 50% of the ticket price of more than 28,000 rubles. It takes a long time to respond, and there is no hotline.

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Виктория Балашова

Level 3 Local Expert

Everything works clearly, there are no pitfalls and deceptions, money for tickets is refunded, customer support is always in touch. There are many profitable flights, plus the service itself offers alternative flights with transfers, where you can reduce the waiting time. You can also book a hotel on the website and pay for everything together. Personally, this approach is very appealing to me.

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дарина галанина

Level 3 Local Expert

The prices for air transportation here are really pleasing with accessibility, and the right directions can always be found without long searches. Most often I use the web version. It works stably, without lags and failures, and payment takes place in just seconds, even with my unstable Internet connection via modem. It is very convenient and reliable.

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София София

Level 5 Local Expert

The booking is convenient, the search system is clear. The choice of airlines pleases me. The commission fee is adequate, there are no additional options that some companies add. Among other services, Cupibilet is the best.

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ангелина

Level 4 Local Expert

It is very convenient: there are many destinations, the prices are favorable. Tickets are issued quickly, the conditions are clear. I use it regularly and I am satisfied.

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Григорий Телелейко

Level 11 Local Expert

Never buy tickets through them. There is no phone for communication, emails are answered for hours. They can't solve anything in the chat. There is no return ticket button on the website, the airline cannot return it, because it was purchased in a coupon. There are 30 days for a refund.

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Алексей П.

Level 3 Local Expert

Terrible job, buy a ticket! I can't refund the money for the cancelled flight! I can't get in touch to resolve this issue!

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Елена Борисовна

Level 8 Local Expert

The situation is disgusting, there is no connection with them , support does not answer other questions except for their template, it is not possible to write to them in telegrams !! The airport of departure was changed for us, when calling the car company directly, we are informed that additional services are not postponed, but only the flight itself, and my dad and I have 4 suitcases and we bought seats earlier , and it turns out that we were left without luggage , where to write and call ?? It's just awful, people don't buy tickets from them.

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Евгений Верьянов

Level 2 Local Expert

An excellent aggregator, I have already purchased tickets abroad here twice, everything is paid in one basket, no commissions, the service fee is adequate. I recommend it!

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ostapkovalevskij

Level 3 Local Expert

yesterday we bought tickets, made a mistake with the departure date, instead of February 20, the computer displayed the date January 20. We applied for a refund literally within 10 minutes after purchase!!! However, they refuse to refund and exchange the tickets! The exchange fee is 38,000 (the ticket price is 5,000)!!!! it is written on the company's website that the return of a ticket in which the date and last name were mistaken will be possible only on this day without fines from the companies! however, the bot tells me that it is impossible. Accordingly, this organization does not comply with its own conditions!

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Екатерина Петрова

Level 2 Local Expert

Every order goes smoothly — without unnecessary expenses and surprises. The service is reliable, everything is clear. Only the support slows down a bit, I would like a faster reaction.

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софья кононова

Level 12 Local Expert

The service is convenient, I issued a ticket to Novosibirsk in a couple of clicks, and the payment was made without any problems. But the application returned "not paid", I had to clarify. Support worked quickly, everything was restored. I hope such bugs are rare.

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Владимир Путин

Level 2 Local Expert

The company sells empty tickets without luggage. To add luggage, you have to pay 3 of the ticket price to other agencies. They don't give a damn about anything. Buying a ticket from them does not guarantee that this is the final price. The price may increase significantly after purchase. And you will run to other agencies and buy additional services. The final price will be 300 thousand higher than if you had immediately bought at a normal agency.

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Ольга Шинкарева

Level 2 Local Expert

There were problems with the flight. A ticket was purchased for Corendon Airlines on September 4. The flight was delayed for more than 11 hours, the company's representatives were not at the airport, I contacted Kupibilet asking what I should do in such a situation to fly. All that the Cupibilet support service could answer me was to purchase a ticket for another flight and fly them away, and then request a refund. That's what I did. She immediately filed a claim for a refund. They replied that they had sent a request to the airline and were waiting for a response from it. Three weeks later, with my constant reminders, they replied that the company had told me to contact it on my own and request a refund, as I can only send a refund request on my own. At the same time, the ticket was paid in rubles and I paid with a bill. The airline's website requires SWIFT and IBAN, which, of course, do not exist, and it is completely unclear to me how I can get the money back to the Russian account. This is the first time I have come across the fact that I have to deal with the airline myself in such a situation, while it is known in advance that it is almost impossible to receive money directly from the airline in such a situation. It is completely unclear to me how you can work with an airline, accept funds from customers, knowing that later, in case of problems, the customer will have to do it himself (and it is unclear on what grounds, since the airlines themselves send those who bought a ticket from agents to solve problems with agents and receive a refund it was from them, since the payment was to the agent) to deal with the airline. In fact, Cupibilet simply refused to solve my problem. It would be more honest to say it right away, at the moment when this problem arose, rather than waiting 3 weeks for it. It is completely unclear to me why the company has not worked out a refund scheme for the buyer due to the fault of one airline or another. Another 10 days have passed. A representative of Buy a ticket contacted me by e-mail, they said that they had requested a refund from the airline, and again they had to wait. Ten days have actually passed in vain. Updated - 3 months have passed, Buy a Ticket, still feeds breakfast and says he is waiting for a response from the airline.

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Вадим Ситников

Level 8 Local Expert

Good time, about the experience:the program or application often crashes, deliberate reset or failure when issuing a ticket, as a result, the wrong ticket is issued or it is unclear where the data entered from the documents is leaking, a screenshot as proof cannot be left (disputed) in the application, a review is intentionally left (sent too), in the chat the student constantly only responds, sorry for the inconvenience We are sorry, there are no obligations for tickets and they can only redirect you to the airline's website.A hopeless company, we will no longer cooperate with such people.

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E F

Level 2 Local Expert

No customer support. The robot offered standard answers and that was it. It's a disgusting website. here is an example of unsubscribing: My question is: I bought a ticket with 20 kg of luggage, and when checking in online on the airline's official website, the included baggage is not reflected. Will I have problems at the airport? Will they force me to pay for my luggage again? Answer: Alexander joined the conversation Good afternoon! Information about transfers is usually written in the itinerary receipt, If the ticket number is the same, and all flights have the same booking code, you do not need to check in again, receive and check in your luggage. If the ticket numbers or booking codes are different, you will need to pick up your luggage and check it in again when you check in for the next flight. Please write to us if you need to clarify anything else. After that, he merged and no longer answered my questions. What kind of nonsense is this? Yandex, you have a choice of zero in evaluating the service. They don't even deserve one

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Tatyana Batudaeva

Level 3 Local Expert

I received an email about the cancellation of the flight, but there was no cancellation! And I've already started looking for ways to get from Abakan to Krasnoyarsk in 80 hours. I connected my friends, started calling everyone, and then decided to go to the airport's website, and there I wrote that check-in was already underway. When I arrived at the airport, they were surprised by the information about the flight cancellation, they said that there was nothing detailed. By the way, why did you decide that the flight was canceled? Representatives of Krasaero Airlines said that no one had canceled the flight. I can't get through to Kupibilet, there is no feedback. We will no longer use their services and we do not advise anyone!!!

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Иван С.

Level 5 Local Expert

The fact is that I needed to issue return tickets for a visa. I specifically chose the comfort tariff, where it was said that a refund is provided and there will be no commissions and it is free!!!! In total, 4 tickets worth about 100 thousand rubles were purchased. However, I made a voluntary refund and the kupibilet service withheld fines and fees from me for registration and for the refund before the purchase, I did not see any information about this In total , about 20 thousand rubles were withheld , and the more expensive the tickets , the more amount was charged for their refund . As if kupibilet does not notify about the collection of fines, and I was misled when I saw that "the refund is free" and it was not explicitly stated during the purchase and it is not visible that in my opinion there will be huge fines, I believe, and their conditions need to be searched somewhere "in the terms and conditions" and on the page itself is not I found it And I highly do not recommend this company for buying airline tickets and I will not use this service anymore. Order numbers 1616590964, 1621684050, 1616381944 and 1616412066

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Владислав Рыжов

Level 4 Local Expert

The service withdraws money for any service, clearly imposing it. It is almost impossible to place an order without the service, as it is accidental, but you will point yes. Even if you haven't pressed anything, the money will still be charged for the additional service. I highly do not recommend it.

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Anton Kazakov

Level 6 Local Expert

I want to share an extremely unpleasant experience of interacting with the Kupibilet service. The situation was as follows: Southwind cancelled my flight, and I contacted support to clarify the terms of the refund of the service fee for the service not provided. From the very beginning, chatting was very difficult: * At first, a bot "talked" to me, which gave boilerplate answers that were unrelated to the essence of the question. * When I managed to break through, Alexander started answering me, who also turned out to be a bot. Then they finally managed to get to the man. * However, the operator could not give a clear answer to the main question: will the service fee of the Ticket (2000 rubles) be refunded for the flight canceled due to the airline's fault? As a result, I was informed that the service fee was non—refundable, allegedly because the service had "fully provided the service" (searching, booking, and issuing an itinerary receipt). In my opinion, this is absolutely unfair.: 1. The airline canceled the flight, not me. 2. I will have to go through the entire booking process again, directly with the carrier. 3. If I decide to use the services of Cupibilet again, I will have to pay a commission of 2000 rubles again. It turns out that the service received money for the service, which in fact turned out to be useless, and at the same time does not bear any responsibility for the cancellation of the flight.

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Nadin Y.

Level 3 Local Expert

Hello. Communicating with the ticket collection service (in my case, flight cancellation) is both a quest and stress at the same time. The lack of a phone to communicate with customers is the main disadvantage of the company. A stupid chatbot that lacks answers that I don't understand (why it hasn't been fixed yet, although there are many complaints about it in the reviews, I don't understand). It took a very long time to get feedback, and it didn't have the result I was hoping for.Dubai is probably too far away from reality and the needs/requests of passengers. From now on, Kupibilet is a company for me, whose services I will never use again.

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Leonid Ratkevich

Level 2 Local Expert

I bought tickets from this company on the route Prague - Istanbul and Istanbul - Sochi. Due to the airline's change in departure time to Sochi, there is not enough time to actually get from the arrival airport to the departure airport. I contacted the company that sold me airline tickets for help in flying from Istanbul to Russia. I quote the manager's response verbatim. "We do not book seats for other tickets and do not arrange tickets for passengers. Our service collects information on existing flights of all airlines through booking systems and offers a platform for booking tickets without searching for the necessary flights on all airlines. At the same time, our service charges a fee for using the platform and for transmitting data to the airline to receive tickets. However, we are not ticket holders and cannot take actions that are contrary to the airline's rules. The decision to reschedule the flight is made by the airline itself... I can send a request to my colleagues to clarify whether they will be able to exchange the ticket... but I cannot give guarantees, as the airline may not allow the route to be changed. Refunds always take time. According to standard banking terms, a refund is possible within 1-5 days, a maximum of 30, after confirmation from the airline of the ticket refund and permission to refund the passenger, so it will take time anyway. You can also contact the airline with a claim for compensation for flight schedule changes. It is necessary to contact them, as the decision on this is always made by the airline." Thus, when purchasing tickets from this company, do not count on help. The company's employees are absolutely not interested in solving any passenger problems caused by air carriers. As they say, the rescue of drowning people is the work of the drowning themselves. You can't call the company. To communicate with an employee, you need to answer a number of idiotic questions from the bot, which may or may not translate the communication to the employee. This is my last purchase of air tickets through this company! And I don't recommend it to you.

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Aliya Zainullina

Level 5 Local Expert

The most disgusting service for work and ticket purchase. They can't contact you in any way and don't issue a refund, they send you to the order page, but there's nothing there that they say. There is no way to return the tickets or exchange them. It's true that they're not worth working with. Choose others.

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Tatiana M.

Level 3 Local Expert

It's just disgusting!! For an additional fee, I purchased online registration (near the window!!); as a result, they put me in the middle, in the worst seats in the cabin. It is better not to buy additional services-money is wasted; and in general, choosing another service, support and responses to treatment are disgusting.

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Татьяна Гвоздева

Level 3 Local Expert

Cupibilet.<url> is registered in Dubai. Keep this in mind if you, as a consumer, have problems with them!!! They present the route search as supposedly through connecting flights with transfers if there are no direct flights. We have one airline that cancelled the first part of the flight (in Min.There was supposed to be a connecting flight), but the second one was not canceled. And cupibilet.ru immediately dismissed it, supposedly it just looks like it's a single flight with a transfer, and they have nothing to do with it if the first transfer flight is canceled by the airline. And they happily withhold fines for the forced cancellation of the second flight, and their fees, and unexplained amounts. We paid 44 thousand, but they promise to return only 34 thousand. It is unclear why we lost such a sum.

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Николай Серов

Level 3 Local Expert

It is very convenient that the system automatically suggests the most convenient transfers and offers different route options. Even if the route is connected, the waiting time will be minimal. I appreciate CupiBilet the most for this!

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Marina Saparova

Level 5 Local Expert

I do not recommend buying tickets through this organization. I bought round-trip tickets through them for two connecting flights with online check-in. As a result, I received a reservation for only one flight out of four. A refund from the company for work not done is 1 ruble. The only reservation is for one of the last rows in seat K (two passengers on each side). It's called booked for the bugger. At the same time, they registered me only when I wrote to support. Buy directly from an air carrier, rather than have problems.

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Елена Кропанцева

Level 3 Local Expert

I've been using it for several years, everything is fine, last month the flight took off for the first time, but there were no difficulties with replacing the ticket, it flew even cheaper than planned

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olik

Level 22 Local Expert

I bought tickets through this website, a technical malfunction occurred during the purchase at the payment stage, and the money for the service fee was charged, although the tickets themselves were not purchased. I received an email notification that I would be contacted and the money would be refunded. Nothing like that, no one ever got in touch. I returned it through the bank's technical support. I do not recommend it!!!

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Алла К

Level 4 Local Expert

I bought a ticket for the first time, the ticket and the itinerary receipt were issued very quickly and sent by E-mail. A few days later, I had to return the ticket, and the refund and transfer of money were also quick. I was satisfied with the application and the work of the operators.

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Елена С.

Level 4 Local Expert

Great website, I recommend it! I often buy airline tickets. One ticket had to be returned (due to the airline's postponement of departure) - my request was processed quickly, and within a day, the full amount arrived the next day. Just make a request for the necessary question on the website, and you will receive a reply in the mail. You can try to contact the manager yourself in the chatbot via the "Other" tab Thank you for the prompt and high-quality solution of the issues!

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Olesya

Level 4 Local Expert

For the cancelled flight from Saint Petersburg to Moscow in July 2024. As of January 18, 2025, the money has still not been returned! Although the refund was approved on November 29, 2024 and it was written that the money should be credited to the card up to a maximum of 30 days, but I still have not been refunded!! I have written to your email and support more than 10 times, but I have not received a response on time, and there is no response on time either. Question. When will you give me the money back??

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Kam1mura

Level 4 Local Expert

An expensive ticket was issued, and the money was debited. There is no ticket in the post office or in the office. Not a single link to the support chat on the site IS WORKING!!! Intuitively, I found a bot in telegram, wrote to him, they replied, they said that the payment system did not work and the order was canceled. The money will be returned within 1-5 days. I haven't received the money yet, I'm waiting. I couldn't save money on an expensive flight, time was lost, money was stuck (with an unknown result yet) - this is the result of contacting this office.

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Ленуська

Level 13 Local Expert

On 12/08/25, I bought a ticket, incorrect passenger data was entered, and when sending a request for correction of personal data, I was offered a refund and withheld a fee for my services. The site has a correction function and the amount for correcting personal data is 600 rubles. But it's easier for them to charge 6k for refusing a ticket.

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Елена Селезнева

Level 18 Local Expert

Never try to save money by buying tickets. The company is registered in Dubai, so there is no one to sue. Communication is only via chat, but there are no specialists there. Cancel the trip and make a refund for the whole quest. The departure date is in 6 days, the response to the request is 5. At the same time, money is lost and many airlines do not make refunds within 24 hours. After writing a review and canceling the ticket yourself, the airline refunded the money within a day.

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Фаррух Мадаминов

Level 4 Local Expert

I bought tickets 2 months ago for 16,000rubles each and the flight was canceled 2 days before departure. I wanted to exchange or refund the money, but it doesn't work out, there are no contacts, no one to contact. How to contact them?! It's terrible! This is the first time this happens to me. Other companies will refund or exchange your ticket immediately.…

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Дмитрий

Level 10 Local Expert

We bought a ticket for a child, we chose a place, but because of their failures, they chose a different place and they say there is no way to change, we are flying with Victory, there will be no options to change either. I do not advise buying through them, they cannot solve anything.

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Марина Ц

Level 2 Local Expert

I bought a ticket, the money was withdrawn, but the ticket and the itinerary receipt did not arrive.

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Наталия Калинская

Level 4 Local Expert

There is no hotline (phone) for communication. I bought 3 tickets 1.5 months before departure, made a refund a week later, corresponded for a week, filled out paperwork. The answer is: "the funds will be credited to your account in 30-60 days." At the same time, I handed over other tickets via Ozone (I bought them using Ozone), and the funds were received in 30 minutes. I often ordered tickets through a Coupon, made a refund for the first time and was so disappointed.

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Ясик

Level 2 Local Expert

I like everything! I am especially pleased with the huge selection of destinations and flexible date search. I always find the right direction, and prices don't bite.

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Виталик Икрамов

Level 2 Local Expert

The prices here are loyal, I don't overpay, so I choose their service. The purchase takes no more than 10 minutes. I set the filter and quickly select what I need. The only thing is that the purchase of railway tickets was not added to the mobile application. I hope they will improve soon.

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Анжела Капустенко

Level 5 Local Expert

I do not recommend contacting this ticket purchase company. I found myself in an extremely unpleasant situation. I bought a Moscow-Istanbul-Moscow ticket for myself and my spouse. When I tried to return to Moscow, it turned out that it was my ticket that was canceled for reasons I didn't understand, but my spouse's was not. As a result, he flew to Moscow, and I had to look for tickets to fly after him. The support service is disgusting, the correspondence has been going on for a week, the result is a refusal to refund the money. It was decided to go to court.

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Валерия Зубова

Level 8 Local Expert

A few days after buying the ticket, the flight was canceled, I requested a forced refund, I can't get anything for 2 weeks, the support service sends deadlines of 30 days or more, if one flight was canceled, you won't be able to buy another with this money, keep in mind. Then I will supplement the review with the terms and amount of the refund. The refund was received in full, after 3 weeks.

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Али Гаджиев

Level 2 Local Expert

Everything is very bad!! They took the money for the seats, but they settled us randomly. The airline said that we did not buy, please contact the ticket office. although we have receipts!! There's no answer. It's a pity 👎

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Yulia T.

Level 4 Local Expert

They charged a considerable bill for correcting a typo in the passenger's data, although according to the airline's rules, this is corrected for free. I bought a ticket for the WizAir low-cost airline, I misspelled my last name (exclusively my joint, I admit). When I noticed the mistake, I wrote to the Ticket office. We got involved in solving the problem quickly, were polite and attentive, there are no complaints here. As a result, I was offered to pay 6,500 rubles for the solution (1,500 for the airline, 5,000 for the services of the Ticket service). With this money, you can buy a new low-cost airline ticket. I was not too lazy to go to the Wiz website, it says that they fix up to three errors for free. I returned to the chat with the manager and sent this link. The manager replied after a while that she had clarified everything once again, and WizAir definitely wanted to fine me. It was strange because I wrote directly to Wiz myself and they fixed everything for me pretty quickly, they didn't ask for money. After telling the manager of Cupibilet about such amazing successes, I found out that they didn't buy anything directly from Wiz, but there was a third agency in the chain, and it might have wanted to make money. It should be noted here that the appetites of that intermediary are more modest – only 1,500, not 5,000 for correcting a typo, like Kupibilet. Conclusion: do not be lazy and do not rush to pay others for what you can do for free, quickly and simply. In fairness, it should be said that there is approximately the same advice in the rules on the Cupibilet website (but who reads them ...). It sounds something like "contact the airline yourself and clarify, perhaps the issue can be resolved directly for free."

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Тимош Хорин

Level 2 Local Expert

We bought a ticket to Sochi from Moscow, specially connected a paid service (transportation guarantee), the flight was canceled, support responds for 3 hours, at first they promised to coordinate the flight with another airline, but in the end they delayed the time and left us with only one option, a late departure, and naturally we lost the second segment of the flight, to be honest, this is not a company but one name.

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Иван Иванович

Level 7 Local Expert

I will never use a cupibilet again. The support line is not working. For the first time I came across a situation with luggage: I paid for a ticket with luggage in one amount to Nordstar. They said at the airport that you need to pay extra for the transportation of sports equipment and luggage. They explained it in words that were completely incomprehensible to me: the ticket was without luggage, and the luggage was paid for separately. Therefore, you need to pay extra for sports equipment. Either kupibilet issued the ticket incorrectly, or they colluded with Nordstar.

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Tatiana V. Popova

Level 3 Local Expert

When paying for a ticket to China, the bank made a payment of 18 tr in favor of the service kupibilet.ru , but did not miss the ticket amount itself. As a result, the ticket purchase was not completed, but the money in favor of the platform was debited from the card for 18 months. I tried to issue a refund request through the personal account, but the support button is not available either from the main page or from the personal account. My order is listed as "missing" and "cancellation", so I can't tell support to refund the money, the button is not active from any device and when clicked, the page freezes and then returns to its original state without changes. I wrote to the Care Service by email, privet@kupibilet.ru . I received a reply that all questions were answered through the support on the website. It seems that the site administrators have made the transition to support unavailable, because from all kinds of devices the link to the "Support Chat" is perceived as text, not a link to go to. In my opinion, the disgusting service and actions look like fraudulent.

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Kupibilet

1163 reviews