We bought tickets to Hainan with a friend on local airlines. This company had the best deal. We decided to buy from different cards. We opened the purchase page, filled out everything, and simultaneously clicked "buy a ticket". A friend's page loaded faster, the money was debited and the ticket was sent to the post office. After a minute of waiting, it appeared to me that these tickets are no longer available and blah blah blah, we can offer you this flight for 15 thousand rubles more expensive. Well, that's great. As a result, one is sitting with a ticket, the other cannot buy it. We tried to buy in other services, it's the same there. I have already filled everything out, after the upgrade, tickets at this price are not available. We thought to return the purchased ticket and lose 6000 on it. We decided not to panic, we waited until the next day. The next day, the ticket became available with a price increase of 1000 rubles. I bought. The situation is absurd. A second of difference is worth 15,000, are you serious? And if someone bought it right away, and then found out that they were cheaper. I'd blow your office to hell. Write in advance that it is better to buy tickets in one order. It's disgusting.
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Алина Колодяжная
Level 5 Local Expert
June 3
❌️"ATTENTION, PEOPLE!"
🙏DO NOT BUY TICKETS FROM THIS SERVICE - THERE WILL BE NONE!!! AS WELL AS YOUR MONEY - BIG OR SMALL!
Briefly my conclusions:
1. Be very careful when entering data and choosing a DATE. (especially June/July)
2. Do not rush to buy something - be sure (!) dig into the reviews about the company.
3. Buy with a "cool head", with concentrated attention, and not in a light distraction (after all, air sales sells tickets cheaper at night ..)
And now my drop of tears in the ocean of losses:
Dear "support", you can not even respond to this review, wasting your time (you are good at taking it away from others, as well as their finances)..
As for my case, I was a little more lucky.. I gave this Dubai office neither 132,000 tenge nor 30,000 thousand rubles.. and only 4,294 rubles - "Ugh!" - you will say, - but for everyone everything is proportional and relative. As a student with limited funds in a foreign city, this is a stinging loss.
The service is terrible. The chatbot calms down all the time, there was no operator.. I can't even write to them by mail, there is no response in VK..
I'm sure even if I took an additional one.If you want to return a non-refundable ticket, I would also give you another 700 kopecks rubles..
Higher forces warned me as best they could: several times Sberbank "on waiting in the service" did not allow me to change the number for notifications on the card to pay for the ticket - this is one time. Two - the site itself could not debit money from me 2 or 3 times.. What irony, what persistence.. how I wanted to give them this little present, which is "neither warm nor cold", but very unpleasant to me..
In short, after a long wait without an answer to the fact that I did not receive the paid ticket by mail, I finally realized, after reading the reviews, that I had confused the month...
Be careful and vigilant!
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Nana Werewolf
Level 5 Local Expert
July 5
I took tickets for my cousin. Online straight. Everything worked out. My sister has checked in and is flying to St. Petersburg from another country. Thank you so much for this opportunity to save money. I can't say anything about refunds. The main thing is that the seller is not a fraud! I will continue to cooperate with Kupibilet. Another pleasant moment: on the day of departure, the ticket will warn you about the trip)
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Лидия
Level 2 Local Expert
July 14
Kind people, please pay attention to my review. 07/13.24 I was supposed to fly from Munich to Moscow via Turkey. I went to check-in at Munich airport. Registration in the information was marked in zone "C". The registration place has permanent signage on it.the Turkish Airlines language. There was no information about flights and cities. I decided that I was in the right place, but just in case, I asked one of the passengers (there was not a single check-in officer until the very beginning of check-in) if the check-in to Istanbul would be here. He confirmed it. I give my passport for registration, but they tell me that I am not in the database. I was supposed to be in zone "C", but in a different part. as the girl who got ready to register me told me. I ran there. At that moment, one couple was finishing registration. When I put my passport on the counter, the receptionist shouted through one counter so that a young man would not register me. My pleading, tears and pleading in front of people did not help. I tried to explain that I was in another part of the registration, but the guy with fear in his eyes, and looking at this witch, refused. He would have registered, but this witch was apparently the senior member of this team. In this part of the registration, there was also no information on which flights are being checked in. I asked who could help me. I was chased back and forth, but no one did anything. The only thing that was offered to me was to buy a new ticket to the tour bureau for a lot of money and, of course, the money for the purchased ticket to the ticket office disappears. I returned home with nothing and started looking for a ticket to KUPIBILET the next day. I found such a ticket. I came up with the idea to write a COUPON in the chat and ask, if possible, to return at least some of the money. The whole (as I understand it) team reacted to my request with understanding. I WAS REFUNDED THE ENTIRE POSSIBLE AMOUNT. THEY HAVE DONE ALMOST THE IMPOSSIBLE. To be honest, when I asked for help (to return at least some amount), I had no hope that this was possible. Such situations are not taken into account in the refund rules......BUT RUSSIANS DON'T ABANDON THEIR OWN IN DIFFERENT PARTS OF THE WORLD. I recommend everyone to buy tickets for KUPIBILET - HERE ARE AFFORDABLE PRICES AND THE BEST PEOPLE: WITH A BIG HEART, A RUSSIAN SOUL AND PROFESSIONALISM. Once again, I want to say a HUGE THANK YOU to the whole team for their understanding, attention and concern.
I also want to say that chatting happens quite quickly. If there are a lot of customers, they ask you to wait, i.e. they don't forget about you.
The work is done at a high level.
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Антонина И.
Level 4 Local Expert
June 2
The most disgusting service! One star maximum. Do you think the company is registered in Dubai for a reason?!?! Never use the services of this underserved service if your nerves are dear to you. I used the insurance "return of non-refundable tickets". I thought, well, cool! I can use it. Yeah, I got 40,000+ points. And everything would be fine, but there are several buts: firstly, it is not possible to use points in all airlines, that is, you need to select; secondly, you can use from 500 to 2,000 points at a time; thirdly, points are given for a year, FOR a YEAR, Karl!!! Simple math: we take 40,000 points, divide by 2,000 (this is at best), gets 20 flights. That is, I have to fly only 20 times in a year. Are you normal???? Even if I fly somewhere once a month, I don't use that much! You are providing a deliberately impossible loyalty program. Misleading the buyer or deception is Article 14.7 of the Administrative Code of the Russian Federation for legal entities a fine from 100,000 to 500,000 ₽
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Василиса Володина
Level 3 Local Expert
June 18
There's no way I'm going to contact this company to buy tickets anymore. Also, like many, there was a possibly minor, but unpleasant loss. I went to the website of kupibilet, through air sales. I issued tickets, entered the data, everything is OK, as soon as it came to additional services of the service, there are a million slides and the very location of the buttons with refusal and consent to the service is sooo close. And the most interesting thing is, even if you accidentally clicked on the check mark, it automatically takes you to the next page and there is no confirmation of the connection of the service :) and the prices for these extras.Services are also not available everywhere. As a result, I go to the payment page — and they already write to me: we have divided your payment into two parts (for an additional feeservices (online registration and the possibility of ticket refund) have already been taken into their pocket without any confirmation of the transaction, but yes, confirm payment for tickets) I have been looking for a support chat for a very long time, because it works very clumsily on the site, I had to download their application. There, too, I barely got to the operator. Fortunately, the operator canceled the most expensive service for me, but not for online registration, since I didn't even see it in the receipt myself. I wrote 16 hours after the purchase and also about the request to cancel the online registration service, I was told that we could no longer, it was possible only on the same day that you paid. The ugliness is complete, the site's interface is disgusting, and the buttons are intentionally located close. And yes, many people write that the company is registered in Dubai, I have a company in France in my bank application.… What kind of company and where from is still not clear
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илона анастасьева
Level 6 Local Expert
September 13
There are no pros, only cons!
No hotline for emergency issues, no representative office in the Russian Federation, no offices in the Russian Federation!
The mail is answered once a day! in the Chat, bots and operators respond with standard phrases, without interest in helping the buyer!
One passenger got sick, we decided to make a forced refund with a doctor's certificate, but before that we decided to find out how the money for the ticket is refunded. We have a situation where all bank accounts are blocked for the passenger who bought the tickets, they asked for the possibility of a cash refund (but I already understand, they will not send us money in an envelope from the UAE), or make a refund to the card of a third person (the second passenger). In both cases, we were refused! I called the airline directly, they would have helped us, but if we didn't buy from them, then they can't help either.
We will NEVER use this Buy (ask) service againTicket.
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Андрей
Level 7 Local Expert
August 12
I bought a ticket to airsales, which I redirected to a coupon, used the service for the first time instead of buying directly and regretted, they charged me for a place that I did not choose (4000 rubles, because it is very tricky and there are a lot of ticks that need to be removed, God forbid you miss with your finger and that's it) + service fee (800 rubles), and I ended up spending 3 hours in the support chat because they don't have a phone.
I overpaid for the ticket, the operator has it cheaper.
I overpaid for the luggage, the operator has it cheaper by 300 rubles
I overpaid, I'm the place that they shoved into me.
I also overpaid for the "underserved" fee, which, instead of convenience, only caused problems and hassle.
You can't think of a worse option to buy a ticket. Always take it directly from the operator, never use kupibilet
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Артём Ермак
Level 11 Local Expert
September 18
On 09/10/2024, I bought 6 tickets Moscow-Makhachkala, 3 tickets there and 3 tickets back. When buying tickets, the site was hanging, buggy, somehow paid for the order. The next day, we received an alert that the flight was canceled. They offered to issue a refund. Moreover, all 6 tickets at once, i.e. return tickets are also automatically no longer valid. Communication is terrible, only through Chats and Bots and correspondence. There is no phone number or legal address in the territory of the Russian Federation. The company is not just sitting in Dubai. As a result of a long correspondence, we somehow agreed on a refund and it turned out that the commission is not refundable. Although in fact the service was not provided, the flight did not take place, tickets were canceled. Out of the blue, the buyer loses the previously paid funds and does not receive a full refund. Support is extremely not focused on helping customers. They answer for a long time, they write the same thing, there is no desire to delve into and understand the problem. No loyalty to customers. I do not recommend it to anyone. Definitely 1 star. I bought tickets from another company. In principle, I will file a lawsuit against this desk for compensation for damage and full refund of d/s.
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Lilia Kefeli
Level 4 Local Expert
June 27
Never, ever buy tickets through this "service". It was necessary to change the ticket from St. Petersburg to Kazan. And what do I get?
The airline's fine for the exchange is 1,500 rubles.
The difference in tariff and fees is 3,925 rubles.
The service fee of the Coupon for the exchange is 2,500 rubles.
2500 service fee is just arrogance and fraud. And they are all saints who respond to this: "A service fee of 2500 rubles is charged by the Kupibilet service for the exchange procedure, according to the rules of our offer. ". That is, they can write absolutely any amount somewhere in a secluded corner on the site and then refer to it. Stunningly. And there is no law in our country that would normally regulate this.
All the good reviews are bought, you can be sure.
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Инна Чарная
Level 4 Local Expert
February 21
I am attracted to Kupibilet by the well-established work of the service. Here you can quickly and safely buy air tickets to anywhere in the world. Now I no longer need to print out and carry any pieces of paper with me, since all the documents and itinerary receipts are in the application at my fingertips. It is very convenient and correct in my opinion that such services enter into circulation and facilitate the process of air travel.
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Irina C.
Level 2 Local Expert
July 22
I bought a Sochi-Istanbul-Munich ticket, after the purchase, the Sochi-Istanbul flight was shifted twice, so I didn't have time for the second flight. There are no contact phones in the company, only a chat, at first I waited a very long time for an agent to be connected to me, then a girl connected, and she answered every simple question for 5-6 minutes. The result is that I can hand over ("most likely") or exchange the first ticket, but I can't hand over the second ticket, if I do, they can't even tell me how much I can refund. That is, I gave a lot of money for a service that I can't use because of the supplier's fault, I spent an hour and a half to contact him, but I don't even know for sure? will I get SOME of the money back, and how much. It's called robbery. Terrible company and terrible service.
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Глабеке Юлия
Level 5 Local Expert
May 3
The service is just tinny, no help from support. When buying two tickets with a transfer to the final destination, after payment, an email came from a third-party company, which was not mentioned at the time of purchase, that the reservation for the second flight was canceled.
At the same time, the flight is valid.
When contacting support, I am transferred to different managers, none of whom tries to help. Their answer is "well, yes, the intermediary through whom the ticket was bought was canceled, what can you do when they return the money to us, we will return it to you too."
There is no solution to the problem of how to get to the end point, it was not offered to transfer to the same flight in another way, they sent me on their website to buy a ticket directly (Turkish airline, payment is only visa and master, which do not work in Russia). The refund will be unknown when. It's not one star, it's minus 100
Each new manager in the chat writes that he will carefully read the question, and then answers some bullshit. The first one wrote about the procedure for canceling a flight by the airline, although the flight was not canceled, the intermediary canceled the reservation. And they offered me to issue a refund of a non-refundable ticket.
The following simply ignore my request to help with booking a ticket for the same flight without intermediaries or through trusted intermediaries and not through Involatus, which has a lot of bad reviews on the Internet.
I asked, if I book the same flight again through your website, won't the situation be the same? (Because when booking, it does not say anywhere that there is a third party when buying except "kupibilet".)
No one answers me, everyone writes "I will study the issue", "we are very sorry"
I attached examples of answers, we have been texting for almost a day, 5 managers talked to me in the chat, I feel the next answer will be from another person who will not understand what the problem is and what happened. The latter wrote to me again about changing the flight, although the flight did not change (the fourth screen was loaded out of order).
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Валентина Гарановская
Level 2 Local Expert
August 31
There is no hotline. We can't get in touch. I bought a ticket and for some reason online registration went into payment. Although I didn't order it. I can't cancel it. I wrote to the chat. The additional services say that you can cancel on the day of purchase, but there is no button and no possibility to cancel. There is no response in the chat. I have always used this service. I am very disappointed. Now I try not to buy there. I have already taken train tickets to Moscow from another service. . I will refuse and will not use it anymore. The experience is worth a lot.
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Herlai S.
Level 4 Local Expert
September 2
Disgusting service, I regretted a hundred times that I tried to buy tickets through them, I tried three times to pay for a ticket to Dubai at the price of 89 tr - the company's accounting department allocated money to me for a business trip, when paying, they split the payment into two payments, apparently for themselves 8 tr and the airline 81 tr. They charged themselves more than 8 thousand rubles three times, and the payment for the 81 tr ticket did not go through. Support informs that an error has occurred on the site and promises that the money will be returned when it is unknown - up to 30 days. As a result, I have neither a ticket nor money, an important business trip is in danger of disruption, our accounting department will not allocate me any more, all because of these ******
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Елена Пестова
Level 3 Local Expert
February 1
A large selection of air tickets to any destination, different in price and flight time. You can always find a convenient flight route here. Which has become especially important now, because the number of direct flights has been sharply reduced and mostly you have to fly with transfers.
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Анастасия
Level 4 Local Expert
September 12
A ticket was purchased on the route Haikou - Moscow 09.09.24. Due to the typhoon, the flight was canceled, I wrote in support of a coupon for exchange on the next flight, to which I received an unsubscribe that there was no alternative and the service could refund the money, while other tour operators transferred tourists to another flight. When buying tickets from kupibilet, keep in mind that you will have to solve the problem of canceling the flight yourself directly with the airline, the aggregator only sells tickets and is no longer responsible!
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Асхат
Level 14 Local Expert
April 21
I bought a ticket through the Kupibilet app — this is normal. Since I was late for my flight, I checked in online in the app. 499 rubles were withdrawn from the account, but NOT REGISTERED. I arrived at the airport, I was checked in manually. After a while, I received copies of the tickets that I had manually registered through the airport operator by email from the Ticket Collector.
I'll tell you, it's terribly dangerous to register online through a Ticket, especially for those who are late.
Order number XP897X
Support has been stuck and has not responded for 10 minutes
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Дмитрий Г.
Level 9 Local Expert
April 23
When buying tickets, they charge a commission, but they do not issue a receipt for this commission. You will be charged 2 amounts: one will be for tickets, and the other will be the commission of the kupibelet company for services. There will be a receipt with a q code for the tickets, but not for the commission! And this is because the services are provided by a company registered in the UAE and they are not required to issue checks there. And most importantly, the bank will not help you either (they did not sell you tickets). Only if you try to return the tickets, but I also think without the money that they took for the services, all for the same reason - they don't have to, because the fraud is coming from the UAE. Read the offer before paying.
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irina p.
Level 2 Local Expert
May 20
here's what you need to know about Kupibilet:
- In case of an exchange/refund, Kupibilet will withhold various fees exceeding the airline's fines;
- it's 2024, but THERE is NO phone number for communication, THERE is not a single messenger, even a chat on the site is just a set of answers to standard questions (there is no window for entering your message) - communication is only by e-mail. Funny)
- well, the company is registered in the UAE, so it considers it possible not to send you checks on monetary transactions.
one star is too much to rate "cupibilet". I really regret that I did not read the reviews about kupibilet before buying tickets from them.
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Артём И.
Level 5 Local Expert
August 27
I bought tickets using this service. Departure time of the flight been changed and ruined whole order that i paid for. Kupibilet reject to refund my funds and i lose it because of this bad service. I want to warn all customers to be careful and not cooperate with kupibilet.
I purchased tickets through the Coupon aggregator. After changing the departure time of the first flight, it became impossible to get on the second flight. The merchant made up such a route, I paid for it. After the changes made by the airline, the route became impossible. Kupibilet refused to refund the money for the tickets.
Be careful and I do not recommend the Kupibilet service, because you will lose your money.
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Лариса Л.
Level 2 Local Expert
August 1
I bought tickets on this site for the first time, there were mistakes during registration, but when chatting, everything was fixed and updated. Thanks to the operator Irina for her clear, correct and detailed recommendations. In general, I was satisfied with the purchase and registration of tickets.
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Инкогнито 3295
Level 2 Local Expert
August 6
The price is lower than when paying later. You fill out the form, then the price suddenly increases by several thousand (It is indicated that due to the popularity of the ticket, but this always happens when buying), then there is a failure when paying and
a message that there are no seats, although the ticket is on the airsales website and the price is indicated at the initial price.. It did not work out to issue a ticket
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Наталия Богданова
Level 3 Local Expert
August 13
There is no service at all. You buy a ticket, you receive messages like "it's time to leave for the airport," and at the airport it turns out that registration is paid, you are in a foreign country where Russian cards are not accepted, and there is no cash. The children are crying, it's night outside, the tickets are burning, and the support staff responds that it is the passenger's responsibility to study the offer. In general, there will never be any more "cupibilet" - just take money for a flight and withdraw yourself - you can't work like this in the 21st century.
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SvetlanaRu
Level 25 Local Expert
September 29
KUPIBILET, all those who suffered, write in the comments, I suggest joining forces for a class action❗❗❗
A company selling low-cost airline tickets. When buying, be careful❗❗❗
Minor options are added to the purchase by an intrusive service,
money for tickets is practically not refunded 💯,
Non-refundable tickets are not legally charged service fees.
Because of the low price, people do not go to court, and those who do, collect according to the law of the consumer.
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Илья Марковский
Level 5 Local Expert
January 19
Of course, you can find interesting and profitable options for flights and connections. But if it only concerns some problems with the flight - for example, a flight delay by one airline that ruins all the next connections or flight cancellation - these will all be your problems. That is, nothing will be exchanged for you, you will only have to buy new tickets. Even with a forced refund, about 30% will be deducted from you! (2% of the ticket price + service fee), and with a voluntary refund, you can get about 10% of the money spent, even if the reservation indicates that the fare is refundable, paid. And the return period is "from 30 days"! In my opinion, if a company wanted to have long-term loyal customers, it would behave less "greedily", but more customer-oriented. And with the existing approach, for example, I am motivated only to find a better alternative in any way, to try not to use its services.
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Наталья Обрежа
Level 2 Local Expert
September 24
I do not recommend booking business trip tickets through this website!!!!!
1. The company does not fall under the legislation of Russia!
2. The issue of an invoice for payment is not provided!
3. It is charged for additional services in serious amounts!
And it is not possible to reimburse this without an invoice, and it is entitled to do so.
I was very upset that I got caught.
We need to buy tickets from carriers. How could I do that?! (I was led to believe that there were no tickets, but I had to fly urgently)
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Вячеслав Бушмакин
Level 3 Local Expert
June 10
Terrible refund system.
I was refunded with points that cannot even be debited in full on the next order.
The maximum amount of the debit is 2000rubles, and this is if the points payment function is still available. Are you laughing?)
I do not know who came up with this loyalty system, but apparently this is loyalty for the company and not how everyone does it - for people.
I do not recommend this company
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Mari Korn
Level 4 Local Expert
August 3
I bought a ticket, paying separately for a full refund, and promised to return 90% if necessary. I handed in my ticket in advance. They refunded 45% of the ticket and 40% of the bonuses for their service, which I definitely won't need. The company is specially registered in Dubai in order not to accept claims from Russian citizens and I think it is quite deliberately misleading people about buying tickets
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Валерия
Level 6 Local Expert
May 6
I chose the tickets, the cost turned out to be higher than it should have been, it turned out they put an extra on me.the services are paid. Turned it off. After the final cost, the payment process began, and the extras began to climb out chaotically.services for the second round and apparently specifically with such a design that would confuse and tire a person as much as possible. As a result, I overpaid for the ticket by 1700, because I did not turn off all the additional newly imposed ones. I won't use it anymore! It's a disgusting office.
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Руслан Гордынский
Level 4 Local Expert
February 17
A normal application. Very flexible search, there are many different filters, prices, in principle, as everywhere, do not bend much. It is convenient that the application has a personal account where the entire history is stored, as well as bonuses are awarded for each purchase, which can then be used to pay for the next purchases
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Екатерина Слепцова
Level 3 Local Expert
January 17
I usually use the app to order air tickets. I got to the action a couple of times, the prices there were fabulous. What is convenient in the application is that at any time you can go in to see, check the price or if the subscription is issued, then a push comes and you can immediately buy a ticket until it is sorted out.
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Алишер Гафуров
Level 4 Local Expert
April 24
The most terrible and disgusting company where I bought tickets, I clearly remember when I returned, I clicked the exit ban, uploaded files that I had a ban on departure, and as a result, they replied to me in the mail, we will not refund the money and your ticket is canceled. And the bot constantly responds to me with the same stuff in the mail. There is no ticket or money. That God would also punish you for deceiving people. 29 thousand went into the air. Dear users, I absolutely do not recommend using this operator…
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Murat
Level 3 Local Expert
April 24
I from Kazakhstan bought a ticket from Shymkent to Astana and from Astana to Urumqi in advance, but after 2 days Shymkent Astana was informed that Astana would fly late, then I would not catch the Urumqi Flight and started calling and writing I want to change the ticket but they do not respond two days later I bought a ticket again and then only received messages that for ticket exchange they will respond in 48 hours and after all, after 15 days they returned 50% of the money to me, it's not fair at all.
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Яна С.
Level 4 Local Expert
September 2
The online registration services are forcibly included in the order when paying for the order . I issue a refund for the imposed service through the application. They promise to return it within 1-5 days, the money is not received. Upon repeated application, they extend the period to 30 days themselves and send them to the bank. At the same time, they don't know anything about the refund receipt. Theft and frayed nerves order 0619755216 dated 08/06/2024
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Евгения Глазунова
Level 4 Local Expert
February 23
I think it's a great service. I bought a ticket to Khabarovsk here recently. I bought on this site for the first time, made a mistake and entered the wrong year of birth. I had to write a request to the care service. I was very worried that I would not be able to change and they would not let me on the plane, the money had already been paid. But it turned out not to be so scary, the guys responded quickly, made a request and changed my data. I didn't even have to pay extra, because the airline I was flying with had this service for free.
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Byural1941
Level 10 Local Expert
June 23
Customer support and customer orientation are the lowest. The commission for tickets is charged to the buyer, even if there are problems from the airline. It's also easier. It's one thing to get money for non-delivery of services from an airline and it's much easier not to refund the commission to the buyer. I strongly advise you not to take tickets through a Coupon
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Лера Богданова
Level 6 Local Expert
April 24
The best service for finding cheap flights! Compares prices on different sites, gives you the opportunity to choose the best offer. I'm flying only with you!
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Светлана Кондратюк
Level 6 Local Expert
June 23, 2023
I often travel with a coupon, here you can buy cheap flights and book hotels at a discount. The application itself is very convenient, the search engine is nimble, quickly selects flights and offers the most profitable flights 🔥
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Павел Пименов
Level 3 Local Expert
May 4
I ordered a ticket, as a result, I realized that it did not come to my e-mail, then it was impossible to contact anyone, after that it turned out that they had not booked it, and the payment was gone! As a result, it is easier to use with an air carrier directly, you will save both time and money!
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Павел Х.
Level 4 Local Expert
June 29, 2023
We have been taking summer vacation tickets here for several years. Usually we choose an inexpensive charter, since there is a good choice here. Of course, charters are such a thing, there are delays and postponements, but we always save a lot on tickets, it's better to spend this money on vacation. And then the aggregator has nothing to do with it, flight delays are not their fault. On the contrary, I like that they always warn by SMS or push notification if something happens.
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Янина
Level 3 Local Expert
April 27
Disgusting service! When searching for tickets, Aviasales transferred to a Coupon and no matter how hard she tried, never once did the purchase of tickets succeed - either something hung, or the site imposed some services that could not be refused, or something went wrong at the time of payment 🙄
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Саша Абрамов
Level 5 Local Expert
April 20
It's a pleasure to travel with you! This will help you choose a profitable travel route, I have used it more than once. Pleasant savings
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uid-enmk2d7v
Level 6 Local Expert
February 13
How did I get to 30k
Briefly
Given:
I bought 4 round-trip tickets for 120k on a coupon
AK cancelled the flight there
The coupon is ready, only 90k will be returned
To find:
How did I get to 30k?
Answer:
No one cares about customers, read the terms, everything is according to the law. He's a fool, he's going into the furnace!
Details of the problem and solution:
I bought tickets Moscow-Baku-Moscow 17-24.02.24 AK Ural Airlines for 119 190r via coupon 05.02.24
12.02. I received a letter from AK about the cancellation of the Moscow-Baku flight
I called the AK, the answer is "we are filming the flight program in Baku, Soryan, for a refund at the place of purchase"
I went to the app store, issued a refund for all! tickets.
That's what they told me:
Moscow-Baku without a fine
The airline's fine upon return on the Baku, Heydar Aliyev – Moscow, Zhukovsky route is 2,389 rubles per ticket.
The service fee of the Ticket for the refund is 2,199 rubles. for each passenger.
2% of the order value — 2,384 rubles.
The fee for placing an order — 6,664 rubles. — is also non-refundable.
Total refund for tickets — 91,790 rubles!!!!!!
When asked why I have to pay a service fee because of all this, the answer is "these are our rules and you agreed with them, everything is within the law"
When asked not to return the return tickets and wait for the cancellation of the ticket, the answer is "soryan, you have clicked all the boxes, and the tickets have already been canceled"
That's how I got to 30k, I'm a fool myself, I'll buy into the furnace!
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Мария
Level 3 Local Expert
August 17
They sell tickets to Russian citizens with Schengen visas even to places where Russians are not allowed at all - and they do not warn. This is called an unfair transaction.
130,000 rubles were burned and people were stuck abroad. They offered to return the humiliating 2,500.
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Игорь Крылов
Level 7 Local Expert
June 5
The final ticket price when purchased through this website turned out to be higher than the stated one. The resource offers to make a separate payment, they say, for technical reasons. And after paying for the first part, he offers to pay for the second, which in total exceeds the stated cost.
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Андрей Кузнецов
Level 5 Local Expert
July 2
They impose online registration when buying a ticket. You will find out the total cost only after entering the card details and clicking the "pay" button. There is no support service. There is only a strange bot that is unable to solve the issue.
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Оксана Вондра
Level 2 Local Expert
November 26, 2023
Excellent service , I am very satisfied with everyone, everything is comfortable and fast, I highly recommend it. I will always use it and invite all my friends and acquaintances.
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Диана У.
Level 5 Local Expert
February 5
An unscrupulous company that does not bear any responsibility to the client. The quality of service of any company can be assessed in case of emergency situations and the ticket has not been checked. I offered the client to solve the issue with the air carrier himself. It's just a masterpiece: the company offers its services for buying a ticket, charges a commission for it, but cannot take action to refund the ticket under the pretext of not having access to the booking system. And this is despite the fact that the air carrier does not refuse to return the funds, but is ready to return them through the agency. which carried out the purchase. And there is nothing to do with them. The coupon is registered in the UAE and does not obey the laws of the Russian Federation. Is that how this is possible?
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АНДРЕЙ КУЛАКОВ
Level 7 Local Expert
February 17
I wouldn't even put 1 too bold.,
Good afternoon!
An unpleasant situation occurred, on 08/21/2023, I made the purchase of a Moscow-Bodrum-Istanbul air ticket through the bank's application for 31248 rubles. 08.09.2023 I am informed that the airline has cancelled the flight. The service provider Kupibilet contacted me, informing me of this information and offered to cancel or exchange it. I agreed to the cancellation.
09/13/2023 I am informed that they have calculated the amount ready for refund,
The following is shown;
Fees are withheld upon return:
• For a refund — 1000 rubles for each passenger
• 2% of the order value — 336 rubles.
• For placing an order — 2,222 rubles.
In total, you will be refunded to the card for tickets — 11,310 rubles.
Please specify whether you agree with the refund by 12:00 on 14/0/2023
It turns out that I bought a service that cannot be performed and after the end, instead of 31,248, I can get only 11,310 rubles back for the service not rendered. Is it possible to refund the money, since the service cannot be provided in a larger amount
so that your money wants to be contacted, I will never again.
As time passed, everything went better than kupibilet offered me. I applied to the bank for a chartback and the money was returned to me. So do not listen to the answer of this office and do not be fooled, but immediately apply for a chartback (I can write a little wrong) and get your hard-earned money without their illegal commissions