Kupibilet

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Динда Нур Аулиа Септиани

Level 4 Local Expert

I will have a flight in 17th March 2026, airlines canceled my ticket yesterday and your response is so freakin’ slow! Chat with AI? Are you joking? I can’t even communicate with you, there’s no reply for the last email, also your website so freakin’ trash! You waste my time, I don’t trust you any more and will tell all of my friend to not choosing your service cause it’s really poor!

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Елена К.

Level 5 Local Expert

At first, I wrote a negative review - the connecting flight was postponed, which the seller did not report, but only the air carrier reported. I wrote to the Ticket Office, didn't get a response right away, and got nervous. Everything ended well - the ticket was quickly exchanged for a suitable one. Thanks!

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Vitaly S

Level 23 Local Expert

I bought tickets here for the first and last time. Two weeks before the trip, the flight had to be canceled due to the passenger's illness. I wrote to support, and for two weeks support never responded. As a result, I dealt with a foreign airline on my own, they refused me, and I had to make a paid refund with the loss of money from the ticket price. The airline returned the money to Kupibilet, but they did not get in touch. A few days later, I wrote a negative review and the support immediately responded, two days before departure. They said they were ready to make a refund, but the amount was two times less than the amount sent by the airline. In other words, they decided to earn money from the ticket refund, arguing this with the exchange rate, service fee, and so on. The resume is like this. There is no support. There is no help in solving the issues. If you need to return your ticket, you will not be able to do so, or you will receive several times less than the stated refund amount. I do not recommend it!

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Ангелина Павлова

Level 3 Local Expert

The disgusting cupibilet situation is repeated more than once! Then the money is being ripped off for additional services , including them automatically ! Then the baggage will be misled ! This time it's much worse, I paid for online registration, but they couldn't register! They returned the money , but it didn 't get any easier . I had to change my plans and leave for the airport 4 hours earlier to check in at the airport! I wish I had bought a ticket from another company! The mood is ruined for the whole flight!

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Александр

Level 16 Local Expert

Never buy tickets through a Coupon. I bought a plane ticket through them and made a mistake in the name.I missed 1 letter. I immediately wrote to the support chat.There is no other connection.Don't look for it. 3 days have passed, they answered the mail only today, they offer to fix it for 5800 rubles.!Departure tomorrow

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Катерина Ш.

Level 9 Local Expert

I purchased round-trip flights Moscow-Abu Dhabi-Phuket. I paid online, everything is fine. We flew back from Phuket on 02/28 and in the light of recent events in the Middle East, we flew to India, turned around and flew back to Phuket. It's hard without knowledge of the language and absolutely no answers!I wrote to Cupibilet support, and manager Stanislav Smirnov replied. He answered promptly, because our flight had already been canceled, professionally answered all my questions about how to act in this situation, rebooked tickets for the nearest possible time, on March 10, acted clearly and with understanding. I calculated the cost of the refund if the next flight was canceled (we considered an alternative route, and the refund would be completely lossless). I want the management to encourage such employees, thank you very much! I was monitoring chat messages where people were panicking about the non-arrival, and Kupibilet was responding to absolutely everyone, one at a time, as flights were canceled. Excellent aggregator and highly professional staff!!

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Ирина

Level 13 Local Expert

We bought tickets through them Moscow -Bahrain-Milan. During our proposed trip, there was a commotion in the Middle East. Within a month, the company notified about the flight cancellation, sent clear instructions on how to make a refund, the chat is working fine, the operators are responding clearly. It was announced that the issue would be considered for 15 days, then a refund. As a result, the refund was approved the next day, and the money was returned the next day in full for the ticket price, except for the service fee of the Buy Ticket company. Many thanks to the company's staff for their prompt work, I was very afraid, as many wrote that the money was not being refunded, they were dragging it out, and they offered to replace the flight at a later date, which was unacceptable for many, including us.

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Маша Одерова

Level 7 Local Expert

I am very happy working with this company, I bought a difficult flight there with several transfers and different airlines, as a result, the airline rescheduled the first flight and everything else went too, the cupibilet specialists responded very quickly, and really helped and were involved in the problem, especially I want to mention the work of Alina Stepuk, she really helped as much as she could, in the end A few hours later, the airline changed the ticket, and I am very pleased with the help of the ticket. I wish them further development, as it is good that there is a service that does not leave customers in trouble. I will contact them and advise my friends. Thanks!

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Кирилл Б.

Level 3 Local Expert

Disgusting service! I urge everyone to never buy tickets from them! I bought 2 expensive Emirates airline transfer tickets through them. One flight from the route was cancelled. It is impossible to contact Kupibilet in any way, they often do not respond, the ticket refund request has been unanswered for 11 (!) days! Moreover, Emirates responded quickly, but they said that they had taken tickets through an aggregator, so they could not change them for us, although there is such an opportunity, and if they had taken them directly, they would have changed them in 5 minutes. As a result, after 11 days of silence from Kupibilet and a few hours before departure, it was miraculously possible to make a replacement directly at the airline in a few minutes, but in an emergency mode. Meanwhile, Kupibilet has not reviewed the exchange application. Get tickets directly from the airline! But never with cupibilet !

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Евгения Ф.

Level 4 Local Expert

We bought tickets through Abu Dhabi. Applied for a visa. Tickets were cancelled due to the situation in the east. We have written to support for a replacement/refund of tickets. Support wrote that the response will be within 96 hours. 3 days have passed and there is no response. I wrote to support about the long response - they wrote that the deadline had been increased by 5 days. Okay, 5 days have passed, and now they say that the issue will be resolved in 15 days. I've already had a flight for 13 days. I remind you that I have applied for a visa and need some kind of answer whether there will be a refund or an exchange of the ticket. And which part of the ticket will be refunded/exchanged. At least give me the information. I'm not asking for money or tickets urgently, I'm asking you to tell me possible solutions to my problem, based on which I can draw a conclusion and possibly arrange other return tickets myself. After 15 days, I no longer need your decisions, as I will be denied a visa because of you. Thanks for the awesome support.

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Валентина Андреева

Level 10 Local Expert

It's the worst thing that's ever happened to me. I booked my tickets, but it took me a long time to contact support. I wanted to find out the conditions of return according to the prescribed route by the VK operator, who claimed that the information would be sent to the mail. But a terrible thing happened, my ticket was canceled and a fine was imposed for its renewal of almost 50% of the ticket price of more than 28,000 rubles. It takes a long time to respond, and there is no hotline.

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Михаил

Level 9 Local Expert

Tickets are refunded for several months (I still haven't received the money) Either they don't respond to requests, or they don't respond properly. There is no normal chat and there is no call center I was unable to change tickets due to Emirates airline changing the flight time of one of the segments. Emirates offered to contact buy a ticket, but they disappeared A lot of problems Highly not recommended

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Cергей Полицеймако

Level 9 Local Expert

An extremely unpleasant experience with Cupibilet. I bought a ticket via Kupibilet: Sochi — Bangkok — Sochi (Etihad). The flight there took place without any problems. Then the events in the Middle East began, and the return segment (Abu Dhabi — Sochi) actually became impossible. Information about the possibility of a refund has appeared on the Etihad website. March 4 — I immediately submitted a request for a forced refund via Kupibilet. March 6-10 — according to Kupibilet, Etihad had restrictions on automatic refunds (I emphasize: this is information from the agency, it is impossible to confirm it directly). March 9 — as it turned out later, Kupibilet sent my request to the airline only on that day. That is, due to the agency's delay, I got exactly into the period when the quick refund was no longer working. As a result: — the airline's booking was cancelled (there is a letter from Etihad), — I was forced to buy new tickets at my own expense, — the money for the return segment has not yet been refunded. Then the most interesting thing begins: — first they write to me "within 30 days", — then "up to 30 days", — now "from 30 days". That is, the term just "floats" as convenient, there are no specifics. There are template answers to all the questions: "wait", "load", "we can't speed up". At the same time, other services (for example, Trip.com ) refunds in a similar situation take place in a few days. In fact: — I submitted the request on time, — the delay occurred on Kupibilet's part, — all the uncertainty and expectation fell on me. Now I can't even report to my employer for the ticket, as it was paid in advance, and the refund has not been confirmed. Draw your own conclusions.

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Ольга Шинкарева

Level 2 Local Expert

There were problems with the flight. A ticket was purchased for Corendon Airlines on September 4. The flight was delayed for more than 11 hours, the company's representatives were not at the airport, I contacted Kupibilet asking what I should do in such a situation to fly. All that the Cupibilet support service could answer me was to purchase a ticket for another flight and fly them away, and then request a refund. That's what I did. She immediately filed a claim for a refund. They replied that they had sent a request to the airline and were waiting for a response from it. Three weeks later, with my constant reminders, they replied that the company had told me to contact it on my own and request a refund, as I can only send a refund request on my own. At the same time, the ticket was paid in rubles and I paid with a bill. The airline's website requires SWIFT and IBAN, which, of course, do not exist, and it is completely unclear to me how I can get the money back to the Russian account. This is the first time I have come across the fact that I have to deal with the airline myself in such a situation, while it is known in advance that it is almost impossible to receive money directly from the airline in such a situation. It is completely unclear to me how you can work with an airline, accept funds from customers, knowing that later, in case of problems, the customer will have to do it himself (and it is unclear on what grounds, since the airlines themselves send those who bought a ticket from agents to solve problems with agents and receive a refund it was from them, since the payment was to the agent) to deal with the airline. In fact, Cupibilet simply refused to solve my problem. It would be more honest to say it right away, at the moment when this problem arose, rather than waiting 3 weeks for it. It is completely unclear to me why the company has not worked out a refund scheme for the buyer due to the fault of one airline or another. Another 10 days have passed. A representative of Buy a ticket contacted me by e-mail, they said that they had requested a refund from the airline, and again they had to wait. Ten days have actually passed in vain. Updated - 3 months have passed, Buy a Ticket, still feeds breakfast and says he is waiting for a response from the airline.

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Алексей П.

Level 3 Local Expert

Terrible job, buy a ticket! I can't refund the money for the cancelled flight! I can't get in touch to resolve this issue!

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Григорий Телелейко

Level 11 Local Expert

Never buy tickets through them. There is no phone for communication, emails are answered for hours. They can't solve anything in the chat. There is no return ticket button on the website, the airline cannot return it, because it was purchased in a coupon. There are 30 days for a refund.

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Елена Борисовна

Level 8 Local Expert

The situation is disgusting, there is no connection with them , support does not answer other questions except for their template, it is not possible to write to them in telegrams !! The airport of departure was changed for us, when calling the car company directly, we are informed that additional services are not postponed, but only the flight itself, and my dad and I have 4 suitcases and we bought seats earlier , and it turns out that we were left without luggage , where to write and call ?? It's just awful, people don't buy tickets from them.

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ostapkovalevskij

Level 3 Local Expert

yesterday we bought tickets, made a mistake with the departure date, instead of February 20, the computer displayed the date January 20. We applied for a refund literally within 10 minutes after purchase!!! However, they refuse to refund and exchange the tickets! The exchange fee is 38,000 (the ticket price is 5,000)!!!! it is written on the company's website that the return of a ticket in which the date and last name were mistaken will be possible only on this day without fines from the companies! however, the bot tells me that it is impossible. Accordingly, this organization does not comply with its own conditions!

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E F

Level 2 Local Expert

No customer support. The robot offered standard answers and that was it. It's a disgusting website. here is an example of unsubscribing: My question is: I bought a ticket with 20 kg of luggage, and when checking in online on the airline's official website, the included baggage is not reflected. Will I have problems at the airport? Will they force me to pay for my luggage again? Answer: Alexander joined the conversation Good afternoon! Information about transfers is usually written in the itinerary receipt, If the ticket number is the same, and all flights have the same booking code, you do not need to check in again, receive and check in your luggage. If the ticket numbers or booking codes are different, you will need to pick up your luggage and check it in again when you check in for the next flight. Please write to us if you need to clarify anything else. After that, he merged and no longer answered my questions. What kind of nonsense is this? Yandex, you have a choice of zero in evaluating the service. They don't even deserve one

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Emil Azizov

Level 2 Local Expert

We bought a ticket, the flight schedule has changed, which is completely inconvenient and ruins all plans. It says that there is an option to return the ticket, a request was sent, but nothing further is clear. whether the request has been accepted, when the refund is. I can't even plan in a new way, because there's no reaction. The support is the worst of all the services that have ever been used. The wooden bot itself is probably worth it for the sake of decency, it doesn't carry any value. At the moment, it is not clear what is with the order, this service ruins all plans.

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Level 2 Local Expert

I do not recommend this company. In case of force majeure, you will be left alone with your problem. Due to the situation in the Middle East, the day before departure, the airline received an alert that the booked flights had been canceled. On the same day (03/05/2026), I created an application for a forced refund of the ticket and funds through the kupibilet platform. It was written in the chatbot that the waiting time for a response from the operator would take 48 hours. Next, a notification arrived in the mail, where the waiting time for a response was increased to 96 hours. I understand everything, the situation is complicated, but all the deadlines have already been reached, and no feedback has yet been received from the care service. 6 days later, I wrote to the kupibilet chat on the vk platform, where I indicated the request number and the order number. But even then, there was the same silence and no action from the company, I received a template apology for the current situation and a typical explanation about the increase in the number of requests from users in connection with the current situation. It is not possible to call the ticket office. There is no connection. The airline sends us to resolve the issue with this aggregator, because tickets were purchased through it. The Smm team writes that the support service is overloaded, but, for example, the service trip.com I returned the money for similar tickets to my friends after 15 minutes of contacting them. Specialists OZON.travel The people through whom I booked a separate flight segment and a hotel during the same trip are in touch with me and inform me daily about everything they have done on my orders. The situation is the same, but the attitude towards customers is not. I don't know how positive comments come about here, my personal customer experience is completely different. I have received a huge disappointment from interacting with this company and I cannot recommend the cupibilet service to anyone.

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Tatyana Batudaeva

Level 3 Local Expert

I received an email about the cancellation of the flight, but there was no cancellation! And I've already started looking for ways to get from Abakan to Krasnoyarsk in 80 hours. I connected my friends, started calling everyone, and then decided to go to the airport's website, and there I wrote that check-in was already underway. When I arrived at the airport, they were surprised by the information about the flight cancellation, they said that there was nothing detailed. By the way, why did you decide that the flight was canceled? Representatives of Krasaero Airlines said that no one had canceled the flight. I can't get through to Kupibilet, there is no feedback. We will no longer use their services and we do not advise anyone!!!

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Владимир Путин

Level 2 Local Expert

The company sells empty tickets without luggage. To add luggage, you have to pay 3 of the ticket price to other agencies. They don't give a damn about anything. Buying a ticket from them does not guarantee that this is the final price. The price may increase significantly after purchase. And you will run to other agencies and buy additional services. The final price will be 300 thousand higher than if you had immediately bought at a normal agency.

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Aliya Zainullina

Level 5 Local Expert

The most disgusting service for work and ticket purchase. They can't contact you in any way and don't issue a refund, they send you to the order page, but there's nothing there that they say. There is no way to return the tickets or exchange them. It's true that they're not worth working with. Choose others.

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Ell Ell

Level 22 Local Expert

It's just disgusting. I will never contact this service again. How to choose a place or upgrade a class of service is answered promptly. Since I decided to refund my tickets due to the situation in the Middle East, my requests have been ignored for 4 days. I understand the workload, but please excuse me. I am still waiting for answers to my letters.

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Iannsenn

Level 17 Local Expert

I bought Turkish Airlines tickets to Istanbul from St. Petersburg in a couple of months. I took it specially more expensive to fly during the day (there is often a danger of UAVs at night). I wake up on the day of departure - a message from the Turks: Your flight has been canceled and your departure is on another flight, at night. I look at the departure board, and the night flight is delayed. In short, the fact that I overpaid to fly during the day is a gift to my Turkish friends. I think there's a lump of butter for you. I called the Turks, they redirected me to the place where I got the tickets. And I took it to Cupibilet. I wrote to them on privet@... I read the reviews here. I think that's it. Or I'll fly at night and walk around Istanbul like a sleepwalker for two days. Or to forgive them the money (about 200 thousand for three). And then a letter arrives from Kupibilet, from the angel "Eugenia" (the girl Zhenya), who writes that she can refund the money, minus the registration, provided a response within an hour. He confirmed it immediately. Evgenia replied half an hour later and received an SMS from the Savings Bank that the money for the refund was in the checkout (the money was returned a day later). Anyway, let's go to Pskov (an amazing city). And my thanks to Evgenia and the company Kupibilet!!! The peculiarity of communication: I advise you to use the email address specified in the support.

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Али Сулаев

Level 4 Local Expert

The day before departure, it was necessary to add a ticket for a child under 12 to the current booking, I sent an application through the application, in the reply it was indicated that the application could be processed for up to 96 hours, but since the flight is scheduled for the next day, my application was processed first, everything went very quickly, thank you very much The KupiBilet team is grateful for their help, and I would like to say a special thank you to Ivan Zaitsev.

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Людмила Т.

Level 4 Local Expert

It's terrible!!! This service is just creepy! I bought two business class tickets from Moscow to China and back. The flight was postponed. According to the rules of the service and according to the law, tickets can be refunded. but! Attention!!! They will deduct a quarter of the ticket price!!! Not only is the fine a/c, but also their 40k service fee. In my case, everything is in the region of 100 k!!! I was informed about this not immediately when I clicked the "refund tickets" button, but a week later!!! Carl! It would be possible to specify the exact amount of their service fee right away. It is also impossible to keep the old tickets, they have already been abandoned, and now they are also only for 100k!!! How long the money will be returned is generally a question, by that time the tickets will also rise in price. Considering that I bought the tickets for my supervisor, it turns out that I just got on my salary. It takes a very long time to respond, even though I created the application in the personal account. You guys are a very dishonest company!!!

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Гость

Level 6 Local Expert

The most terrible support! There is no longer a foot where there is no operator, but a stupid bot in the application. I had to change my ticket, the waiting time was 96 hours, and a week later they still hadn't contacted me. The ticket was getting more expensive every day! I had to negotiate with the airline directly and double the payment! There were days left before departure! How can you work this way. If you call 24-hour support, you will be kind enough to have the operator in the bot and not the bot! As a result, a week of nerves and wasted money. Abomination!

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Дарья Аветян

Level 2 Local Expert

Support issued a voucher instead of a refund of the ticket, they charged 2000 rubles for this service, they said that I could easily use it when buying a ticket on the official website of the airport. But the website requires more data to be kept, which is not in the voucher. To which the support replied: deal directly with the vehicle. A/c is Vietnamese airlines, communication with them is difficult, and support cannot help resolve this issue. As a result, we were left without tickets and could not use the voucher, but they provided a paid service.

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Елена Селезнева

Level 18 Local Expert

Never try to save money by buying tickets. The company is registered in Dubai, so there is no one to sue. Communication is only via chat, but there are no specialists there. Cancel the trip and make a refund for the whole quest. The departure date is in 6 days, the response to the request is 5. At the same time, money is lost and many airlines do not make refunds within 24 hours. After writing a review and canceling the ticket yourself, the airline refunded the money within a day.

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I.T

Level 4 Local Expert

It's a terrible situation. Just incompetent behavior, the ticket was purchased on October 22, 2025. The company cancelled the flight. The money was never returned! The year is already 2026, how do you allow this?

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Марина Ц

Level 2 Local Expert

I bought a ticket, the money was withdrawn, but the ticket and the itinerary receipt did not arrive.

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Наталия Калинская

Level 4 Local Expert

There is no hotline (phone) for communication. I bought 3 tickets 1.5 months before departure, made a refund a week later, corresponded for a week, filled out paperwork. The answer is: "the funds will be credited to your account in 30-60 days." At the same time, I handed over other tickets via Ozone (I bought them using Ozone), and the funds were received in 30 minutes. I often ordered tickets through a Coupon, made a refund for the first time and was so disappointed.

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olik

Level 22 Local Expert

I bought tickets through this website, a technical malfunction occurred during the purchase at the payment stage, and the money for the service fee was charged, although the tickets themselves were not purchased. I received an email notification that I would be contacted and the money would be refunded. Nothing like that, no one ever got in touch. I returned it through the bank's technical support. I do not recommend it!!!

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Olesya

Level 4 Local Expert

For the cancelled flight from Saint Petersburg to Moscow in July 2024. As of January 18, 2025, the money has still not been returned! Although the refund was approved on November 29, 2024 and it was written that the money should be credited to the card up to a maximum of 30 days, but I still have not been refunded!! I have written to your email and support more than 10 times, but I have not received a response on time, and there is no response on time either. Question. When will you give me the money back??

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Irine

Level 6 Local Expert

In more than 72 hours, I wrote on the website (27/03) to exchange the ticket for a later date. At the moment, on 01/04, there is no clear response from the "CARE SERVICE". An unsubscription is being sent... We remember you.. Wait for it. According to the company's regulations, they promised to respond within 96 hours. There is still no answer.I'm very disappointed. Since there is no way to buy new tickets. The silence of the support service for more than 4 days is more than a negative attitude towards customers, there is no contact phone. I am extremely uncomfortable with this situation. And in the future, I am not sure that I will use this service.

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Ленуська

Level 13 Local Expert

On 12/08/25, I bought a ticket, incorrect passenger data was entered, and when sending a request for correction of personal data, I was offered a refund and withheld a fee for my services. The site has a correction function and the amount for correcting personal data is 600 rubles. But it's easier for them to charge 6k for refusing a ticket.

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Анжела Капустенко

Level 5 Local Expert

I do not recommend contacting this ticket purchase company. I found myself in an extremely unpleasant situation. I bought a Moscow-Istanbul-Moscow ticket for myself and my spouse. When I tried to return to Moscow, it turned out that it was my ticket that was canceled for reasons I didn't understand, but my spouse's was not. As a result, he flew to Moscow, and I had to look for tickets to fly after him. The support service is disgusting, the correspondence has been going on for a week, the result is a refusal to refund the money. It was decided to go to court.

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Наталия

Level 5 Local Expert

I thank the staff of Kupibilet for their prompt work in connection with the situation in the Middle East. At first, I chose to exchange my tickets, but then I purchased them myself. What I immediately reported in the chat And literally the next day, I was sent a refund receipt for my tickets due to the cancellation of the Emirates flight. The money will be credited to my account within 5 days. It's very nice to be taken care of in such an unusual situation and to be offered different options! I am very grateful and grateful to the staff of Cupibilet

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Алексей Небосенко

Level 2 Local Expert

I regret that I did not read the reviews about cupibilet before buying tickets, the aggregator communicates very touchingly by correspondence, promises that everything will be solved, and does not fulfill anything. As a result, the purchase of new tickets, as the airline changed the departure time of the connecting flight, the money for the unused flight was gone. For some reason, Aviasales writes that the seller can be trusted, even though he is also registered in Hong Kong.

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Андрей Ж.

Level 2 Local Expert

Never buy tickets from this organization. The connection ends as soon as you buy a ticket. It is impossible to find out or clarify anything further.

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Yulia T.

Level 4 Local Expert

They charged a considerable bill for correcting a typo in the passenger's data, although according to the airline's rules, this is corrected for free. I bought a ticket for the WizAir low-cost airline, I misspelled my last name (exclusively my joint, I admit). When I noticed the mistake, I wrote to the Ticket office. We got involved in solving the problem quickly, were polite and attentive, there are no complaints here. As a result, I was offered to pay 6,500 rubles for the solution (1,500 for the airline, 5,000 for the services of the Ticket service). With this money, you can buy a new low-cost airline ticket. I was not too lazy to go to the Wiz website, it says that they fix up to three errors for free. I returned to the chat with the manager and sent this link. The manager replied after a while that she had clarified everything once again, and WizAir definitely wanted to fine me. It was strange because I wrote directly to Wiz myself and they fixed everything for me pretty quickly, they didn't ask for money. After telling the manager of Cupibilet about such amazing successes, I found out that they didn't buy anything directly from Wiz, but there was a third agency in the chain, and it might have wanted to make money. It should be noted here that the appetites of that intermediary are more modest – only 1,500, not 5,000 for correcting a typo, like Kupibilet. Conclusion: do not be lazy and do not rush to pay others for what you can do for free, quickly and simply. In fairness, it should be said that there is approximately the same advice in the rules on the Cupibilet website (but who reads them ...). It sounds something like "contact the airline yourself and clarify, perhaps the issue can be resolved directly for free."

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эльвира Салахова

Level 2 Local Expert

I would like to leave a review about the work of the CupiBilet service and thank the manager Sergey separately. We have purchased Etihad Airways tickets on the route: Kazan — Abu Dhabi — Bangkok — Abu Dhabi — Kazan. Due to the current situation in the Middle East (including the events around Iran), the airline has allowed free flight transfers. But since tickets were purchased through an aggregator, all changes had to be made through a coupon. At first, to be honest, it was very difficult — they couldn't get in touch for a long time, the answers were delayed, and some managers simply disappeared. In such a situation, it is especially stressful because there are few seats on flights, and decisions need to be made quickly. But then we were very lucky — manager Sergey got in touch. Sergey really saved our situation. He reacted promptly, helped with postponements several times, as flights were constantly canceled and the situation was changing literally before our eyes. As a result, he was able to find and arrange a new route for us on the 28th: Bangkok — Abu Dhabi - Moscow. Everything went well, we flew away calmly, without unnecessary stress — and this is largely due to his work. Many thanks to Sergey Korshunov for his professionalism and support in a difficult situation.

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Валерия В.

Level 11 Local Expert

I really regret that I purchased air tickets from this aggregator! 1) There is no hotline phone number! 2) There is no online chat! there is only a dumb chatbot that drives in circles. 3) they haven't responded to an email request for a day! All you have to do is EXCHANGE your flight ticket! Not even to return, but just to exchange!Moreover, I have already contacted the airline and they confirmed the possibility of a free exchange, but through an aggregator. And the aggregator is obtuse disgusting! P.S. if you have a large flow of requests, then hire more people! Just because you can't handle it doesn't mean that people have to wait indefinitely for a refund or exchange of their tickets!

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Дмитрий Гарбар

Level 7 Local Expert

You can't make a phone call - there is no phone on the site, in principle, Yandex issues a phone that does not work. Messages are not being answered. You can't write in a chat either - just typical questions from the AI. If something suddenly goes wrong (such as flight cancellation), the issue cannot be resolved.

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Злата П.

Level 5 Local Expert

They have not considered a refund request for 5 days. My flights were canceled by the airline, and I received an email from Emirates about the cancellation. Refund via buy a ticket only, I immediately created a refund request, the response should have been within 48 hours, it's been 5 days without a reply or hello. In the buy a ticket app, all my flights supposedly took place! Everyone who bought tickets through tripcom refunded the money in 10 minutes, and if you bought a ticket, you just brazenly dumped everyone. I strongly advise against contacting this aggregator.

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Киняев Фома

Level 7 Local Expert

I purchased a refundable ticket a month before departure, the flight did not take place on the appointed date, the ticket had to be returned, and here the "miracles" began. If you paid for the ticket with your bank card and think that this company will just as calmly return them to your card, then you are deeply mistaken! Everything is done in such a way that you will probably get the money back, and the company itself is located in Dubai or it is not yet clear where. In general, you will not catch up with the money. I'm thinking of contacting the prosecutor's office, I have a lot of time to let them decide something with this company.

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Людмила Д.

Level 3 Local Expert

What should I write to you? The flight has been cancelled! How do I get my money back? The chat responds with phrases that don't match my question!

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Ксения

Level 4 Local Expert

Terrible service! For a week now, I have not been able to receive a response from the so-called "care" service regarding the possibility of exchanging a ticket, which is provided for by the fare. It is impossible to reach them in any way except for the autobot in the application. It is also impossible to leave a review on the website. I will never contact this office again and I do not recommend anyone to take such a risk. My vacation plans have changed, but I guess I'll just have to buy new tickets.

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Kupibilet

1251 review