Kupibilet

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Наталья Артемова

Level 4 Local Expert

It is a very convenient online service and mobile application. I use it to buy air tickets both in Russia and abroad. The prices are affordable, the choice of destinations is quite wide, and receiving an e-mail is almost instant. No excesses 2.5 years of use.

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Diana N.

Level 3 Local Expert

Sending a refund is just hell! I will never use this service again and I do not recommend it to anyone! Getting a refund is a real quest through the seven circles of hell! For almost a month of time, I have not been able to get my money due to the constant demands for a photo format that is "readable" or unreadable, as if their employees are working on prehistoric equipment. They require either a signed photo, or a different format of a signed photo, or bank details — this is not enough! Then it turns out that you need a bank statement, but it must be in some special format! The constant procrastination of the process, the endless exhaustion of nerves. I paid 3,500 rubles for the possibility of exchanging tickets, but it turned out to be impossible to exchange tickets, and the promised refund in 20-60 days is generally absurd. I could have already received my money, but instead I have to struggle with their demands for documents and formats that are completely incomprehensible. If you want to avoid headaches and waste of time, DO NOT CONTACT this service. Absolutely incompetent staff, terrible service and complete disregard for customer needs.

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Яна Д.

Level 3 Local Expert

Caution: "Cupibilet". How I was deprived of 20,000 rubles and two months of my life. I sincerely hope my review will make you think and save your money and nerves. My experience with this company is one of incompetence and disregard for the client. The essence of the story: I purposefully purchased return tickets Samara-Yerevan-Thessaloniki and back for almost 90,000 rubles. I deliberately chose a more expensive tariff to protect myself in case of unforeseen circumstances. Unfortunately, the trip was disrupted due to the visa refusal. What started next — 7 circles of Hell: 1. Complete lack of service. The refund procedure was conducted exclusively by e-mail with one incompetent employee. No phones for communication, no prompt feedback, no desire to help. 2. The return period is a mockery. I was suddenly informed that it can take UP to 60 DAYS to process a refund request! The company doesn't care at all that people are planning budgets and need money to quickly change plans. 3. Unreasonable deductions. As a result, the money was returned to me, withholding 20,000 rubles in the form of incomprehensible fines! At the same time, I WAS NOT NOTIFIED of the amount of these sanctions and the conditions of their application until the moment of purchase. All they referred to was the vague phrase "according to the terms of the tariff." The reaction to the claim is the height of cynicism. I sent an official pre-trial complaint by e-mail. In response, they sent me a template message: "The money was returned, the information is above." Thus, the company made it clear that it did not give a damn about the legitimate demands of the consumer and the Law "On Consumer Rights Protection". The repeated claim via chat was ignored — the standard response is "consideration for up to 30 days." Bottom line: I am preparing a statement of claim to the court with the requirements: - Collection of unreasonably withheld 20,000 rubles. - Compensation for moral damage. - Levying a fine in my favor in the amount of 50% of the amount of the claim under Article 13 of the Law "On Consumer Rights Protection" for refusing to satisfy the claims on a voluntary basis. Conclusion: The Kupibilet company does not provide services, it creates problems. They do not inform about the real conditions, do not provide support, violate legal deadlines and ignore claims. Run away from them! Your money and nerves are not worth it. P.S. At the time of the review, the pre-trial claim remained without a meaningful response.

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Марк Киселев

Level 4 Local Expert

It is quite possible to use it, especially when it comes to buying tickets with transfers. You don't have to spend a lot of time searching for suitable flights manually. I fly quite a lot and use the service often, there are no comments.

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Ксения Ищенко

Level 3 Local Expert

On average, I use cupibilet 3-4 times a month. There are no significant complaints. The necessary tickets are always available, and there is a variety of choices. But the main thing is that the prices are quite reasonable.

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Георгий Латышев

Level 4 Local Expert

I used it once, but missed the purchase by choosing the wrong date. Fortunately, the service is conscientious and was replaced without any problems within a few hours. Excellent approach to working with clients.

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Наталия Богданова

Level 4 Local Expert

There is no service at all. You buy a ticket, you receive messages like "it's time to leave for the airport," and at the airport it turns out that registration is paid, you are in a foreign country where Russian cards are not accepted, and there is no cash. The children are crying, it's night outside, the tickets are burning, and the support staff responds that it is the passenger's responsibility to study the offer. In general, there will never be any more "cupibilet" - just take money for a flight and withdraw yourself - you can't work like this in the 21st century.

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Ярослав Трифонов

Level 3 Local Expert

The prices are lower than in a bunch of other online sales registers that I used before, and I don't need to stand in queues like offline. A very decent service for buying tickets, I advise you.

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Геннадий Денисов

Level 5 Local Expert

The most normal service for buying airline tickets. Reasonable prices, a functional search system, especially for routes with transfers, as well as a very decent cashback, which can partially be used to pay for the following times.

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Егор Фролов

Level 4 Local Expert

I bought two tickets to St. Petersburg in just a few minutes. The most convenient search and payment system. Good service, you can use it.

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Глеб Малахов

Level 4 Local Expert

A fairly convenient service for buying tickets along the route with transfers. I like that you just score two points and get a selection. There is a variation in flights. The only thing is that the filter settings should be made more flexible.

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Георгий Титов

Level 4 Local Expert

Thanks to Alexander from the support service for his help with replacing the purchased ticket on another flight. Surprisingly, it took only half a day of time. Good service, 5-star customer orientation.

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Анатолий Константинов

Level 5 Local Expert

Three ticket purchases in two months - no complaints. Prices are among the lowest in the market, and the choice of airlines/flights is very diverse.

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Irina C.

Level 2 Local Expert

I bought a Sochi-Istanbul-Munich ticket, after the purchase, the Sochi-Istanbul flight was shifted twice, so I didn't have time for the second flight. There are no contact phones in the company, only a chat, at first I waited a very long time for an agent to be connected to me, then a girl connected, and she answered every simple question for 5-6 minutes. The result is that I can hand over ("most likely") or exchange the first ticket, but I can't hand over the second ticket, if I do, they can't even tell me how much I can refund. That is, I gave a lot of money for a service that I can't use because of the supplier's fault, I spent an hour and a half to contact him, but I don't even know for sure? will I get SOME of the money back, and how much. It's called robbery. Terrible company and terrible service.

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Ревана Керимова

Level 2 Local Expert

Hello, I want to leave a positive review about the refund of the ticket in buy a ticket. I want to express my gratitude to Anastasia Romanovna! A very responsive and responsible employee! I wish there were more people like that!

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Алексей Т.

Level 7 Local Expert

I ordered tickets, they constantly tried to sell additional services, many times I have to refuse them, and as a result, I didn't take off any more ticks before paying, but they still slipped something and charged more than the ticket originally cost. They promised to return it, let's see... It is extremely unpleasant to use a service that tries in every possible way to covertly pin additional costs on you. You need to buy a ticket quickly, and in the end, you have to pass a difficult mindfulness test.

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Эржена Будаева

Level 2 Local Expert

I have refunded the money for the rescheduled flights through the kupibilet website! Thank you to the Cupibilet support service! The service is attentive, helpful, helpful, mobile) Helped a lot! I wish you success!

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Андрей Жарков

Level 12 Local Expert

Everything is clear .Fast and clear .I did not encounter any disadvantages during my work .I've been buying tickets for two years now. Great company and fantastic staff It's a pleasure to work with you. Rating 5

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Мария Л.

Level 4 Local Expert

I trusted the good reviews about this aggregator and decided to buy tickets from them. I downloaded the app. I found tickets at lower prices than others. I filled out the details, entered the card details, and at the payment stage, the service said that there were no such prices and rolled out prices 30 thousand rubles higher!!!!! Their support said it happens. As a result, they are really scammers, they lure you with low non-existent prices and all the good reviews are bought. As a result, I bought tickets from another aggregator for a little more expensive and there were no price changes!!!! I do not recommend Cupping to anyone, the divorce is complete!!! Don't waste your time and don't give them your data.

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Александр Левинский

Level 2 Local Expert

I really didn't want to lower my rating, because when I got to the site, I was pleasantly surprised by everything, from the start of registration to payment, but then there was some kind of glitch, and the ticket didn't appear in my personal account, which is 40 dollars, for a minute, fortunately it was just a momentary glitch, however, Unpleasant

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Фарид Ахмедов

Level 3 Local Expert

Don't count on this platform. Places are changed, money is not returned for months. Just waste your nerves, it will be easier for you to buy directly through airlines, even if in a language you don't understand. Than to overpay them for a job that they will do worse than you.

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Uncrowned King

Level 6 Local Expert

The office is terrible - avoid it! They constantly withhold fees even for forced refunds due to their shoals or the shoals of their airline partners. Then they will send you pointing out their rules, which terribly violate the laws of the Russian Federation. The case has already reached the pre-trial stage.

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Лариса Л.

Level 2 Local Expert

I bought tickets on this site for the first time, there were mistakes during registration, but when chatting, everything was fixed and updated. Thanks to the operator Irina for her clear, correct and detailed recommendations. In general, I was satisfied with the purchase and registration of tickets.

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Людмила Добровольская

Level 3 Local Expert

Since the 20th year, I have been buying tickets through a coupon. In principle, the service is fully satisfied, since there are no problems with the availability of the necessary tickets, and refunds, if necessary, are approved quickly

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Дарья Давыдова

Level 4 Local Expert

A completely normal service for buying tickets. I use the application from time to time, for the most part, and there are no significant comments. The search and registration usually takes no more than 5-10 minutes. As an option, I advise you.

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екатерина солмина

Level 8 Local Expert

Scammers. We tried to buy tickets 2 times - a message appeared on the full screen, the payment failed. As a result, the money was debited 2 times The company refuses to even change the data of one passenger. Tickets cannot be refunded or changed You cannot call or write As a result, I'm sitting with 4 identical tickets, no money Thanks a lot

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Григорий К.

Level 5 Local Expert

I bought a Milan - Moscow ticket with a transfer in Istanbul for 50k with the possibility of a refund (additional 10k). I returned it after 2 weeks (1 month before the flight). They returned 35k points (not rubles), which can only be spent on their website, and no more than 2k per ticket. That is, in order to spend this 35k, you need to fly at least 18 times and buy tickets only from them. Is it worth using their "excellent" service? The answer is obvious - of course not, the company is a pure scam.

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Игорь Андреевич

Level 3 Local Expert

Terrible company. I bought a ticket. The money was debited, but no one sent the ticket. The application says that you need to pay. And the payment has already been made at the bank. Support only works via live chat. Terrible service. There are no specialists. You should give negative stars for this!! I am attaching a photo where the redirection to the payment is written, although I have already confirmed the payment with a code and the money has been debited. Who's going to give them back to me now? How to contact specialists when your computer sends you a template message. I'm not happy with this company. I give them a minus star!! Please solve my problem!!!!

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Татьяна Сухова

Level 4 Local Expert

A pretty good selection of tickets without space cheating at prices. I use both a web service and an application. Basically, it's the same thing. As for the more loyal prices, however, the advertisement with Cooper does not lie. Indeed it is.

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Ал Дан

Level 4 Local Expert

A wonderful online ticket purchase service, now you can also buy train tickets through them. The only thing you need to look carefully at the checkboxes with their services when buying, they connect to the order very imperceptibly, if you blink, you can write to the chat and the services will be canceled on the day of registration with a refund of the full cost. On another day, the services were not allowed to be canceled, so I recommend that everyone pay attention to this point. I have been traveling with a Coupon for more than 5 years, the service is always on top, honest and convenient. Thank you for your cooperation and wish you prosperity.

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Nana Werewolf

Level 5 Local Expert

I took tickets for my cousin. Online straight. Everything worked out. My sister has checked in and is flying to St. Petersburg from another country. Thank you so much for this opportunity to save money. I can't say anything about refunds. The main thing is that the seller is not a fraud! I will continue to cooperate with Kupibilet. Another pleasant moment: on the day of departure, the ticket will warn you about the trip)

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Инна Ладыгина

Level 6 Local Expert

Good afternoon! I bought tickets to Kaliningrad for January 2025. After some time, a message arrives that the plane canceled all trips, I wrote to the support chat, sent an iPhone message, they quickly respond in the chat, everything was agreed and the money came the next day! Wonderful company! It's sad that now I had to buy tickets much more expensive 🤣

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Карина Груздева

Level 4 Local Expert

What Kupibilet likes is its transparency. No hidden paid additional services. The commission fee is minimal, + the purchase of baggage tickets and insurance is available.

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Евгений Х.

Level 2 Local Expert

Yesterday I bought a ticket for my grandmother and I turned off the website at this desk at the payment stage! I got the error try again later, and I clicked back to cancel registration, then I was redirected to the login page. I went to issue a ticket directly on the Aeroflot website, and at that moment I noticed that Kupibilet had also withdrawn money as a result! I wrote to them with the claim that they had an error on the site, they said that it was my fault, then the Internet was to blame on my side. We will not be able to return the money, contact the airline directly, we wash our hands of it! As a result, my grandmother has 2 tickets in her hands! And this office refuses to refund the funds!

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Екатерина Хомякова

Level 9 Local Expert

You suffer with the return: they do not see the signature, they do not see the seal, they are unlawfully removed from the flight without consent, they do not admit their mistakes. As soon as Aeroflot approved the refund, they stopped responding. You'll be lucky if you get a letter from them. There is no hotline, and you cannot ask your question in the "technical support" field on the website. The bot responds using a script.

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Руслан Винокуров

Level 4 Local Expert

The service works abominably, there is no relationship with the airlines, the lack of notifications is being discounted, my advice is not to take "smart routes", one of the flights was canceled, it was not reported, they found out about it upon arrival at the airport, the second flight cannot be canceled, the money for it is not refunded, I had to buy new tickets, and losing money for the second flight, the technical support operators did nothing to help the good ones.

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Эдуард Петросян

Level 6 Local Expert

I bought a ticket from Tbilisi to Moscow with the possibility of cancellation, the flight was postponed by the airline, and I issued a refund on the recommendation of the manager. They promised to refund the money within 30 days, there is no refund after the deadline, the company declares that a refund is possible only after the airline confirms the cancellation of the ticket, while the refund dates are not specified. There is no phone number on the website. It is not possible to contact the airline directly. I do not recommend dealing with a fraudulent website! The company is registered in the UAE, you will not find the end!

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Марина Уксусникова

Level 3 Local Expert

Very strange reviews with a low rating, as for me, the most reliable and honest service, even when the flight was disrupted, the money for the ticket came almost immediately

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Денис М.

Level 4 Local Expert

Do not use this service, the price will be increased during registration.The service fee for three tickets is 140k.₽ They charge 11 thousand. Which was not indicated at the time of registration, where it was indicated that it would be such an amount. Am I even shocked by their service fee for WHAT?because I entered all the data myself and issued the tickets, they charged more than 10% of the ticket price with a separate service fee, and keep in mind that if you hand over the tickets to the employer for payment, the employer will not pay you this service fee, which is about 10-15% of the ticket price.I will not contact this office anymore and I do not advise you.

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Злата Титаренко

Level 5 Local Expert

Reliable and convenient service. More than 30 airline ticket purchases in 1.5 years - 0 claims. I am glad that prices remain quite reasonable to this day. Offline, directly from carriers, it may be cheaper, but standing in queues is such a thing.

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Боря Борисов

Level 5 Local Expert

I like the app more, although I used to buy it through the Kupibilet website. There are always the right tickets, prices without inflection, etc. we are in touch 24/7. I don't know if the service is the best or not, but at least it's not bad.

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Александр

Level 8 Local Expert

The service was disgusting, the money was written off, the tickets were not issued 3 different support operators followed 3 different tactics - they accused me that there was no money (although they were written off), they accused the bank (that they had a mistake on their side), the 3rd side that no one was to blame and this happens. No compensation and no human interaction. In fact, without money and a ticket

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Наталья Киреева

Level 5 Local Expert

01.10.24 I bought tickets in the direction of Sochi-St. Petersburg. I found a transfer ticket from Pobeda on the Kupibilet website. I paid for it. I received information that there was a registration error. I wrote to support, the answer is in the application. Money refund 1-3 rubles. No tickets, no money. It is not clear how to buy tickets. The support offered nothing. We have to rent a house and spend extra money, since there is no more money for tickets in the budget!(((

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Татьяна Шувалова

Level 2 Local Expert

You can take tickets if you know 100% that you are flying and the flight will not be canceled (and there is no certainty about this). Otherwise, the refund for the tickets will come in points and not the entire amount, even if you have issued a refund (and there is an additional fee for this). Even if the flight was canceled, they have the same scheme, only points. It should be noted that only 2,000 points can be deducted at a time. So I do not advise you to take tickets here without being sure that you will definitely fly.

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Марина Дмитриева

Level 10 Local Expert

I tried to buy tickets on August 31, Makhachkala -Moscow. The service is very inconvenient. It also offers online registration and other services. I think it's okay to go through online registration, especially without luggage, we are flying, but I saw at registration that 8948 was charged for registration from two tickets. To say that I was shocked is to say nothing. I immediately went back and cancelled the registration (I thought it was free) and continued to buy tickets. But it's not that simple. When paying, the amount was determined to be 8948 more. I didn't understand how it happened. Well, there was not enough money on the card and the payment failed. But 4862 were debited from the card. I immediately made a refund. You can only communicate via chat. The bot assured me that the refund has been issued, the money will be credited to the account within 5 days. And no matter how much I correspond, there is no sense - the answer is the same. I will write a complaint to all authorities. This is robbery and fraud. I did not buy tickets, and the money was withdrawn for online registration services and not refunded. At the same time, screenshots of the certificates were rejected for me here. For information . Maybe they will answer me at least something intelligible.

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Алексей

Level 3 Local Expert

I came across an unpleasant story while working with the service. When purchasing tickets, I managed to do it only with 3 attempts. It happens - many reasons are possible. In the ticket I purchased, I made a mistake in the passenger's last name in one character. I admit my mistake. I asked for advice from the customer care service (the so-called support service). When contacting the support service, I was asked to pay more than 12 thousand for this fix. Later, I found out on my own (from a representative of the airline) that it was not necessary to do this and I could safely use the tickets. I understand that I voluntarily paid for the service offered by the agency. But still, there is another side - I was provided with incomplete information, which is equivalent to the concept of "deception". I am sure that the booking staff knew perfectly well (or had the opportunity to clarify) how many typos are allowed in the boarding pass, but they decided not to tell me this information. It is very annoying to realize that the company's priority is to "make money", and not to help solve the situation in favor of the client. It is doubly unpleasant that they call themselves the care service)

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Валерий Миронов

Level 4 Local Expert

There are practically 5-6 purchases through KB every month, since it takes quite a lot and regularly to fly around the CIS for work purposes. It's great that prices remain reasonable to this day, especially when compared. What is missing is the autotransfer. Or at least the integration of the taxi ordering system.

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Марина Давыдкина

Level 3 Local Expert

I bought very expensive tickets (in comparison). After buying the ticket, I decided to pay for the luggage online on the KB website. I tried for 2 days, but I couldn't. There is a Care Service that is also impossible to contact!!!

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Вероника

Level 3 Local Expert

It is convenient that the website has the opportunity to buy air and train tickets. Therefore, we travel only with them. The purchase prices are loyal. We took tickets to Greece last week, and the receipt was sent directly to the post office. Now all that remains is a vacation.

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Юлия

Level 7 Local Expert

Absolutely nothing positive! The website has information on which documents must be provided to return the ticket if the visa is refused. It's just not clear why, if it doesn't affect the refund amount in any way. In fact, it turns out to be fraud in its purest form. 60% of the ticket price is refunded. Don't get involved. The staff in the Chat Respond with standard phrases, without once answering the question I posed: where on your website can I See information on airlines ... Does a particular Airline consider a refund Upon visa refusal to be forced or voluntary, since the amount of the refund for the purchased ticket depends on it. That is, if you were refused a visa, then the refund of the ticket is not Forced, but voluntary! And how can you fly out without having a visa, but having the desire! Scammers of pure water. Now we'll have to file a pre-trial claim. And I advise everyone to do so. If it goes to court, then collect for moral damages, for the costs associated with this red tape.

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Kupibilet

1128 reviews