Kupibilet

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Дмитрий

Level 9 Local Expert

We bought a ticket for a child, we chose a place, but because of their failures, they chose a different place and they say there is no way to change, we are flying with Victory, there will be no options to change either. I do not advise buying through them, they cannot solve anything.

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Екатерина Л.

Level 3 Local Expert

I issued a ticket, some of the money was withdrawn, then I was debited from the operator, they told me to pay extra through my personal account, I got an error, I couldn't log in to the chat either, and I immediately got an error, the money was debited, and that's it, the chat is not available

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Дженни Стейн

Level 6 Local Expert

I have to get to my parents with a transfer, we usually fly 2 times a year, and this time I got to this site through a search engine, I was surprised how many different smart routes I was offered, instead of the usual one and a half days, this time we will get there in a day, the transfer will take only 4 hours. Very cool.

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Елена Кропанцева

Level 3 Local Expert

I've been using it for several years, everything is fine, last month the flight took off for the first time, but there were no difficulties with replacing the ticket, it flew even cheaper than planned

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Влад А.

Level 4 Local Expert

The flight was canceled, one ticket was changed without any problems, but the second ticket was in a different booking and had to be changed to another date too. At first, they offered an exchange for 6500, although the ticket itself costs 7000 rubles. I asked them to make concessions in connection with the situation and they refunded the money for the ticket immediately within 5 minutes to the card. Thank you so much for the good customer service and understanding.

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Анна Лебедева

Level 18 Local Expert

I flew from Moscow to Nosibirsk and bought tickets from them. Everything went great, but I was a little worried - the tickets were a little cheaper than on other services. Support is always in touch. We've also added bonuses, and I'll use them in the future.

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Алла К

Level 4 Local Expert

I bought a ticket for the first time, the ticket and the itinerary receipt were issued very quickly and sent by E-mail. A few days later, I had to return the ticket, and the refund and transfer of money were also quick. I was satisfied with the application and the work of the operators.

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Елена С.

Level 4 Local Expert

Great website, I recommend it! I often buy airline tickets. One ticket had to be returned (due to the airline's postponement of departure) - my request was processed quickly, and within a day, the full amount arrived the next day. Just make a request for the necessary question on the website, and you will receive a reply in the mail. You can try to contact the manager yourself in the chatbot via the "Other" tab Thank you for the prompt and high-quality solution of the issues!

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Фаррух Мадаминов

Level 4 Local Expert

I bought tickets 2 months ago for 16,000rubles each and the flight was canceled 2 days before departure. I wanted to exchange or refund the money, but it doesn't work out, there are no contacts, no one to contact. How to contact them?! It's terrible! This is the first time this happens to me. Other companies will refund or exchange your ticket immediately.…

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Татьяна Гвоздева

Level 2 Local Expert

Cupibilet.<url> is registered in Dubai. Keep this in mind if you, as a consumer, have problems with them!!! They present the route search as supposedly through connecting flights with transfers if there are no direct flights. We have one airline that cancelled the first part of the flight (in Min.There was supposed to be a connecting flight), but the second one was not canceled. And cupibilet.ru immediately dismissed it, supposedly it just looks like it's a single flight with a transfer, and they have nothing to do with it if the first transfer flight is canceled by the airline. And they happily withhold fines for the forced cancellation of the second flight, and their fees, and unexplained amounts. We paid 44 thousand, but they promise to return only 34 thousand. It is unclear why we lost such a sum.

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Али Гаджиев

Level 2 Local Expert

Everything is very bad!! They took the money for the seats, but they settled us randomly. The airline said that we did not buy, please contact the ticket office. although we have receipts!! There's no answer. It's a pity 👎

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Tatiana V. Popova

Level 3 Local Expert

When paying for a ticket to China, the bank made a payment of 18 tr in favor of the service kupibilet.ru , but did not miss the ticket amount itself. As a result, the ticket purchase was not completed, but the money in favor of the platform was debited from the card for 18 months. I tried to issue a refund request through the personal account, but the support button is not available either from the main page or from the personal account. My order is listed as "missing" and "cancellation", so I can't tell support to refund the money, the button is not active from any device and when clicked, the page freezes and then returns to its original state without changes. I wrote to the Care Service by email, privet@kupibilet.ru . I received a reply that all questions were answered through the support on the website. It seems that the site administrators have made the transition to support unavailable, because from all kinds of devices the link to the "Support Chat" is perceived as text, not a link to go to. In my opinion, the disgusting service and actions look like fraudulent.

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Енот Енотыч

Level 20 Local Expert

Terrible service! The payment is divided into 2 payments. Transactions are constantly crashing. Then you have to buy and pay for a new ticket, and the money for the first ticket freezes (

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Ясик

Level 2 Local Expert

I like everything! I am especially pleased with the huge selection of destinations and flexible date search. I always find the right direction, and prices don't bite.

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Виталик Икрамов

Level 2 Local Expert

The prices here are loyal, I don't overpay, so I choose their service. The purchase takes no more than 10 minutes. I set the filter and quickly select what I need. The only thing is that the purchase of railway tickets was not added to the mobile application. I hope they will improve soon.

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Ирина Р.

Level 2 Local Expert

The ticket I bought two months ago, the flight was changed to 23.15 instead of departure, it already left at 16.20. buy a ticket was not warned about the change in departure time, of course, check-in is not possible for the flight that left. What should I do? In a strange city, the company didn't warn you anywhere, and the ticket was insured. Change my ticket for the next few days. There is still a message in the personal account that registration continues for another 4.15 minutes.

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Валерия Зубова

Level 8 Local Expert

A few days after buying the ticket, the flight was canceled, I requested a forced refund, I can't get anything for 2 weeks, the support service sends deadlines of 30 days or more, if one flight was canceled, you won't be able to buy another with this money, keep in mind. Then I will supplement the review with the terms and amount of the refund. The refund was received in full, after 3 weeks.

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Ольга Медведева

Level 5 Local Expert

Tickets to Dubai were purchased, and the departure date was later changed. However, information about old tickets is "hanging" in the personal account before the exchange. In order to get any information about the ticket, you need to visit the website and write to support, or look at your ticket, which was sent by mail. It's more convenient for me to check the information in the application, and it's kind of strange when you have a ticket for one date, but the information in the application is completely different.

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Yulia T.

Level 3 Local Expert

They charged a considerable bill for correcting a typo in the passenger's data, although according to the airline's rules, this is corrected for free. I bought a ticket for the WizAir low-cost airline, I misspelled my last name (exclusively my joint, I admit). When I noticed the mistake, I wrote to the Ticket office. We got involved in solving the problem quickly, were polite and attentive, there are no complaints here. As a result, I was offered to pay 6,500 rubles for the solution (1,500 for the airline, 5,000 for the services of the Ticket service). With this money, you can buy a new low-cost airline ticket. I was not too lazy to go to the Wiz website, it says that they fix up to three errors for free. I returned to the chat with the manager and sent this link. The manager replied after a while that she had clarified everything once again, and WizAir definitely wanted to fine me. It was strange because I wrote directly to Wiz myself and they fixed everything for me pretty quickly, they didn't ask for money. After telling the manager of Cupibilet about such amazing successes, I found out that they didn't buy anything directly from Wiz, but there was a third agency in the chain, and it might have wanted to make money. It should be noted here that the appetites of that intermediary are more modest – only 1,500, not 5,000 for correcting a typo, like Kupibilet. Conclusion: do not be lazy and do not rush to pay others for what you can do for free, quickly and simply. In fairness, it should be said that there is approximately the same advice in the rules on the Cupibilet website (but who reads them ...). It sounds something like "contact the airline yourself and clarify, perhaps the issue can be resolved directly for free."

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ЮрОфис

Level 13 Local Expert

they claim the cost of air tickets is lower than other aggregators, and then at the end of the registration there is a so-called service fee - and as a result, the ticket price turns out to be an order of magnitude higher than that of others. In fact, this is a disguised deception.

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Olga

Level 11 Local Expert

Avoid this service. I bought a ticket for a man with his last money. The money was debited, the ticket was not issued, sorry, there was a technical glitch. We will refund the money from 1 to 5 days, 30 days maximum. What do you mean????? How should he leave now???? It really smacks of a fraudulent scheme where money is simply debited, scrolled for turnover or for account balances. In a good way, you need to contact the prosecutor's office to review the legality of the actions of this company. Which is what I plan to do. As far as I know, the UAE has very strict laws, and it is unlikely that this story takes place with the knowledge of the regulatory authorities. There are no phones, chat or email. Mail address. I've read reviews, there are such situations all the time. You fall for the cheapness of the ticket, three hundred rubles, and you're left with a nose. Very, very unpleasant. Now I have to buy the ticket again at my own expense, and wait for the Ticket Collector to refund the money.

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Тереза Ледюк

Level 8 Local Expert

Do not contact this company. I decided to buy a ticket, when I chose everything, for some reason the payment was divided. The first one was written off, and the second one hung up. I'm panicking, and I have to fly tomorrow. I started contacting support, but they still didn't understand each other. In general, my bank solved the problem. Thanks to him. Now I'm skirting this company.

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Julia Z.

Level 3 Local Expert

Hard. As soon as I bought the tickets, they immediately wrote about some kind of payment failure, but at the same time they charged 15k from the card without any problems. I received a message from them whether we were making a refund or if the employee would manually enter my details, of course I wrote about the refund. I still haven't received any feedback. I don't know where my money is now. Their care service doesn't take good care of itself :)

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Иван Д.

Level 5 Local Expert

They took it as an additional one. online registration services. We have indicated all the wishes. As a result, they registered us at random. Online check-in started 72 hours in advance, and boarding tickets were sent to us only 12 hours before departure. Of course, by this time there were no normal places and we had to choose from the available ones. And we missed the check-in at all on the return flight! It's good that at least the money was returned. As a result, my wife and I flew in different parts of the plane altogether! Thank you, I will not make such a mistake again and I will not use your services. Otherwise, the service is like a service.

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Лариса

Level 4 Local Expert

Scammers.!!!!! I issued a ticket on their website, the money was debited, but the ticket was not provided, the booking was canceled. No contacts are active, and messages are not being answered.

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Влад

Level 10 Local Expert

Customer support and customer orientation are the lowest. The commission for tickets is charged to the buyer, even if there are problems from the airline. It's also easier. It's one thing to get money for non-delivery of services from an airline and it's much easier not to refund the commission to the buyer. I strongly advise you not to take tickets through a Coupon

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Елена Шаунина

Level 6 Local Expert

There is no transparency of operations when buying tickets - money was withdrawn from the card independently , by a separate check , for a service that was not included in the payment receipt . Those in fact pay one amount when buying tickets - and in addition to this payment, they withdraw + another one!!! I solved the problem - initially I tried to check the bank, then check the support. But!!! If you had indicated the amount of payment, everything would have been visible, but it 's just a surprise!!

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Татьяна Полякова

Level 7 Local Expert

I would not recommend using this service. They treat customers very irresponsibly! I tried to buy two tickets from them, at first they couldn't debit the money for 30 minutes, there were some errors in the service, then when the money was debited, I still didn't see the tickets, as a result, I was left without money and without tickets for a while. Refunds are not made quickly!

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Олеся

Level 6 Local Expert

I accidentally ran into this service, and as a result, I had no tickets or money. Tbank cannot dispute the payment, so he suggested contacting the police. I am waiting for the appointed dates for the refund of funds, if the funds are not returned, I will have to use the advice of the tbank.

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Александр Новаков

Level 3 Local Expert

This application misleads customers, and in other words deceives. When buying a ticket, they indicated the front rows, a window seat. As a result, I got 37 points. When contacting the support service, it turned out that the company is not responsible for the allocation of seats and is not responsible for this. I recommend all clients to pay attention to this nuance, otherwise you may not be in the right place on the plane that you expect!!!

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LAV

Level 8 Local Expert

I bought return tickets to Istanbul. There are rallies in Istanbul, they decided that it was not safe to fly, and the tickets are refundable! What a shock we felt when we saw that 30 out of 48 thousand were returned! The airline withheld 4 thousand for the refund, and the guys from Kupibilet 14! How do you like that?! Never buy return tickets from them, only from the airline directly

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Я.

Level 3 Local Expert

A disgusting service with a crooked service design mechanism. I chose a reservation with a connecting flight with a transfer lasting 5 hours for my grandmother. An email with the booking number has already arrived, and I have been transferred to the payment. When I paid, the generated booking number was replaced with a new one with the new conditions. 1) 1.5-day connection: the ticket cannot be returned, nor can it be exchanged. Grandma is 74 years old, how can I dock for so many hours? 2) without hand luggage, although it was processed with it, and it was fundamentally important. The service replaced my booking with another one, as explained by the online consultant, because the tickets of the booking I selected in the first case had ended. I did not give my consent, these conditions were inconvenient for me, but the payment was gone and I could no longer cancel. In addition, a flight guarantee service was provided in case of a delay in the first flight, as it was allegedly possible to cancel only on the day of registration: I tried to cancel when the day had not yet expired, but the young lady consultant convinced me that it was possible to issue a refund of this service (1,700 rubles) only on the DAY of registration. What if I registered at 23:59? Then the probability is 0? The flight was international and very expensive, so money was lost, as I had to take a new ticket. Disgusting service: I don't know if it was the fault of system bugs or if their application was configured that way, but the fact remains that I, as a user, received an incorrect ticket and lost my money.

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Level 12 Local Expert

Terribly unclient service. It takes an insanely long time to respond! You can skip your ticket until they help you solve the problem. They just write that anything is possible and don't respond further. The scheme is as follows: they pull in order not to return the money and not exchange it. You lose everything as a result! It looks like deliberate fraud.

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Валентина Гарановская

Level 3 Local Expert

There is no hotline. We can't get in touch. I bought a ticket and for some reason online registration went into payment. Although I didn't order it. I can't cancel it. I wrote to the chat. The additional services say that you can cancel on the day of purchase, but there is no button and no possibility to cancel. There is no response in the chat. I have always used this service. I am very disappointed. Now I try not to buy there. I have already taken train tickets to Moscow from another service. . I will refuse and will not use it anymore. The experience is worth a lot.

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Макар

Level 7 Local Expert

It's a terrible situation. Buy a ticket for mom 10 days before departure. Mom after surgery, knee replacements. the pain still appears from time to time, plus the whole family got sick the day before. The ticket was purchased with Online registration 7M3X22, non-refundable. After my mother got a little worse, I decided to clarify if there was any way to return the ticket, and what to do if my mother couldn't fly. Please note that the question was clarifying. On 13 November, employee Alina Stepuk, without saying what she was taking off, took off the ticket reservation on her own initiative, wrote in the first message that she would not be able to use it now, and we are waiting for your medical documents (the whole list was rolled out). I wrote it because I couldn't do it on the phone. Further, the employee said that she could not do anything, only wait for a medical certificate from us, and she needed to buy a new ticket. Then she just stopped responding. Another employee, Nargis Humorova, joined in, said the same thing, but a week before departure on 11/23 (she said she would return with an answer within 24 hours, she needed to consult with a senior specialist). Then that's it (no reply, no reply, no reply to new messages).The ticket is hanging. But the flight is tomorrow, and I want to make an online registration (Pobeda company), does not allow it. Mom is doing well. Now it's unclear whether we have our ticket or not. I can't call Pobeda Airlines either, it's just a reset. I do not recommend buying tickets with this attitude.

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оксана гордийчук

Level 4 Local Expert

On December 01, we were supposed to fly to Bahrain for a Metallica concert, we found out at the airport that the flight was canceled, no one notified us about it, the connection with Kupibilet is only in the chat, there are no phones for quick communication, as a result, we were refunded only for a ticket to Bahrain. although we were forced to postpone the dates due to the fault of <url >, the result: taxi to the airport from the airport, problems with the hotel. The Metallica concert is under threat and 1.12. it was my birthday. I don't recommend this campaign to anyone.

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НекореннойЖитель

Level 15 Local Expert

The best service for buying tickets, I fly on Aeroflot, I take it only here, no one paid for advertising, as I say, even if the tickets do not arrive by mail due to your mistake, everything is solved at the moment!

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Brrrrr

Level 2 Local Expert

The company helped to quickly change the ticket to another date just before boarding. Manager Angelina Yesepenok did her best, and I thank her for her professionalism. Company, encourage such employees! :)

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Евгения Кашина

Level 8 Local Expert

We recklessly bought tickets through this company, the flight was postponed, we wanted to hand over the tickets and take them on another flight urgently, additional fees were paid involving a refund and so on (we specifically took them to avoid force majeure), but the connection is only through the bot and it gives out that the exchange is only 48 hours in advance, a refund of 5 days will be considered , a lot of commissions when returning (why did you pay for additional xs fees), etc. when returning, the application returns an error, in short, do not use it, no one will help you if you have difficulties!!! I'll add that the online registration was paid for and the tickets were not sent, they were standing at the counter in line. I wish you no blooming.

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Анастасия

Level 4 Local Expert

A ticket was purchased on the route Haikou - Moscow 09.09.24. Due to the typhoon, the flight was canceled, I wrote in support of a coupon for exchange on the next flight, to which I received an unsubscribe that there was no alternative and the service could refund the money, while other tour operators transferred tourists to another flight. When buying tickets from kupibilet, keep in mind that you will have to solve the problem of canceling the flight yourself directly with the airline, the aggregator only sells tickets and is no longer responsible!

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елена н.

Level 4 Local Expert

Good afternoon. I do not recommend this website and app! The worst thing is, there are no phones for communication, no chat (where it is, but it never works and constantly gives an error), and the support service works after contacting for up to 5 business days. And the most interesting thing is that tickets are bought 3 times, or even 10 times. And if the site freezes, consider the error in the data secured, and as a result it turns out that the buyer is to blame, there are no problems on the part of this organization! So the application is constantly hanging. I am very disappointed with this cupibilet application.

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Роман Моисеев

Level 3 Local Expert

The most affordable prices on the air transport, all the necessary tickets are always available. Both the web service and the mobile application are implemented as simply and conveniently as possible. No annoying factors and the form of advertising and attempts to impose paid extras.services.

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Полина З.

Level 3 Local Expert

I will tell you about the situation that arose in September 2024. We purchased tickets from Moscow to the UAE, and there was an opportunity to add two additional pieces of luggage on the website, which we took advantage of. Before departure, we contacted the staff of kupibilet on the website and clarified whether everything was correct for the luggage, they assured us that yes. As a result, the airline representatives at the airport said that this was impossible and they would not take the third bag of luggage. We had to pay about 50 thousand rubles from our own funds so that they could send our bag! Next, we contacted kupibilet, explained the situation, provided all the receipts and information, and they compensated us for these expenses by admitting the mistake on their website! We were very happy! Therefore, I strongly recommend it, we also bought tickets from them earlier and were always satisfied)

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Илария А.

Level 3 Local Expert

Terrible ticket buying experience! Technical failures, debiting money without a ticket! I leave this review in extreme disappointment and indignation! I spent an hour trying to buy a ticket today, and in the end I was left with nothing but wasted nerves and written-off money. From the very beginning, everything went wrong: Constant departures from the site, I had to start over several times. The payment does not go through, but the money is debited: When it finally reached the payment for the flight, the payment did not go through. But they managed to debit 232 rubles from my card three times. The ticket was never bought: It was not possible to pay for the flight itself. As a result, the hour was wasted, there is no ticket. And this is the SECOND TIME! In winter, when buying a ticket, the situation was absolutely similar: the same technical nightmares, the same problems with payment and write-offs. But then I was able to pay for everything and get a ticket, but unfortunately, today, apparently, without buying a ticket.

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Николай Мартынюк

Level 2 Local Expert

Disgusting service! I asked in the chat to arrange additional baggage, they wrote that they would respond to the request within 5 days! Departure in 3 days. This is the first time I've seen an application where you can't immediately check your luggage for a ticket! There is no hotline phone. I do not recommend the service!

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Кира Щеглова

Level 3 Local Expert

Of the many analogues, online sales registers, kupibilet is somehow more to your liking. Because the prices are lower and the system is more convenient overall. You choose seats, pay for the price tag on the screen, and receive a ticket in your personal account almost instantly. It's quite intuitive and transparent.

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Personal Jesus

Level 5 Local Expert

I would like to thank the customer support service, and in particular Yulia Stepanova, for her professional help, promptness and participation in my question. I recommend. You can trust this service 100%. This is not just an intermediary between the passenger and the carrier, it is a team of professionals who respect their customers.

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Матвей Савельев

Level 4 Local Expert

I bought three tickets along the route with transfers in just 15 minutes. The smart algorithm is implemented properly, with a minimum of time spent searching for suitable options. Reliable and well-established service.

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Юлиана Николаева

Level 4 Local Expert

Today, my husband and I used this service for the first time. A convenient system! There is a fairly large selection of airlines and flights in particular, the prices are significantly lower than those of many other sellers. In terms of time, it took only a few minutes to complete the registration and payment.

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Вадик Иванов

Level 5 Local Expert

In terms of finding and buying tickets, everything is as simple and practical as possible. For me personally, it takes no more than a few minutes on average. I've been using Cupibilet for several years and definitely recommend it.

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Kupibilet

1128 reviews