Kupibilet
730 reviews
November 4
I can definitely recommend it. A reliable and time-tested service with the normal implementation of smart routes. In six months, I have already bought three times through a Coupon. There are no complaints. The ticket arrives immediately after payment.
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January 19
Of course, you can find interesting and profitable options for flights and connections. But if it only concerns some problems with the flight - for example, a flight delay by one airline that ruins all the next connections or flight cancellation - these will all be your problems. That is, nothing will be exchanged for you, you will only have to buy new tickets. Even with a forced refund, about 30% will be deducted from you! (2% of the ticket price + service fee), and with a voluntary refund, you can get about 10% of the money spent, even if the reservation indicates that the fare is refundable, paid. And the return period is "from 30 days"! In my opinion, if a company wanted to have long-term loyal customers, it would behave less "greedily", but more customer-oriented. And with the existing approach, for example, I am motivated only to find a better alternative in any way, to try not to use its services.
See original · Русский
16
2
November 19
I hasten to share my experience of interacting with the guys from Kupibilet.
The situation with Aeroflot was terrible - they were not put on the plane because of a broken seat.
Accordingly, the question arose about the refund of money for tickets. If it weren't for the guys from kupibilet, the swings in Aeroflot would have stretched for 100 years.
I express a huge abstract, you are the best!
We returned the entire amount in 1 day!!!
I recommend this resource to everyone!!
See original · Русский
September 2
The online registration services are forcibly included in the order when paying for the order . I issue a refund for the imposed service through the application. They promise to return it within 1-5 days, the money is not received. Upon repeated application, they extend the period to 30 days themselves and send them to the bank. At the same time, they don't know anything about the refund receipt. Theft and frayed nerves order 0619755216 dated 08/06/2024
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July 17
It totally sucks. No support. There are no phones, it is impossible to write to the post office, there is no office in Russia, and in the Emirates, where they are registered, it is also probably a fiction. If the airline cancels the flight, then the money will not be refunded for the tickets purchased from them. There is no way to contact a representative of this office. Their chat is a fiction - standard responses from a bot.
See original · Русский
October 12
I use a coupon because of the well-established smart route system. Anyway, the selection of tickets with transfers works perfectly. There is no need to sit and surf the websites of different online sales registers for hours.
See original · Русский
2
November 19
This company is not able to change the ticket when the flight was changed. After the flight changes and the addition of waiting time at the airport for 2 days, they cannot exchange the ticket for money or find an adequate replacement for me. I highly do not recommend this company for buying tickets. The support service is robots, communication is only by mail, there is no phone, there are no messengers either.
See original · Русский
October 18
I bought a ticket
Moscow-Vladivostok
(Via Beijing)
That's how the ticket is issued
Moscow - Vladivostok!
And as a result, 2 different
Tickets
Moscow-Beijing
Beijing-Vladivostok!
and they didn't put me on the flight (without a visa)
Although there is no exit from the arrival-departure area.
No phone support!!!
A very bad site!!!!!
See original · Русский
January 10
I personally like this app. There are always quite a lot of flight options offered here. Moreover, there are both exotic and quite ordinary ones with one or two transfers. It is convenient that the order history is in your phone in your personal account and, if necessary, you can contact support from there.
See original · Русский
9
January 17
I usually use the app to order air tickets. I got to the action a couple of times, the prices there were fabulous. What is convenient in the application is that at any time you can go in to see, check the price or if the subscription is issued, then a push comes and you can immediately buy a ticket until it is sorted out.
See original · Русский
9
February 17
A normal application. Very flexible search, there are many different filters, prices, in principle, as everywhere, do not bend much. It is convenient that the application has a personal account where the entire history is stored, as well as bonuses are awarded for each purchase, which can then be used to pay for the next purchases
See original · Русский
12
June 23
Customer support and customer orientation are the lowest. The commission for tickets is charged to the buyer, even if there are problems from the airline. It's also easier. It's one thing to get money for non-delivery of services from an airline and it's much easier not to refund the commission to the buyer. I strongly advise you not to take tickets through a Coupon
See original · Русский
October 4
I bought a plane ticket for a business trip through a Coupon. The business trip was canceled, Aeroflot returned all the money with a deduction of its amount. So this very bill also retained for itself, in addition to the service fee, almost the same amount as Aeroflot. On what basis?
I advise you never to use their services.
Thieves!
See original · Русский
1
January 31
Disgusting company!!!!!!! They are engaged in intermediary services, there is no responsibility, only extortion. I bought a ticket in one order from different airlines-not by me, but on the website. OK, I paid, everything is fine. One airline cancels the flight. Good!!!! Forced refund for only one ticket. The second one with fines, the airline itself takes quite a bit, so even buy a ticket warms your hands and so hard, once - 5,400 and everything is great. Gentlemen ....., well..., won't it stick together? Who should negotiate for the passenger and reduce costs? Ah, then the wallet opened once.... take it, the passenger will not be able to return the money through the airline, only through the NCC, and we have a good appetite. And also-do not pay for the location selection service!!! Never! I paid -wherever you want, a choice at the window, aisle, row, etc. Hour X, silence! I book on the site myself and pay again, and there are no more normal places that I wanted ......, I chose, I paid! I'm writing to the billboard, where I promise.service....haha, so we didn't promise you good ones -where it will be, maybe by the toilet, someone should be sitting there too.. Guys, book yourself through the airline. The wallet will be safer. Buy a fraudulent ticket!
See original · Русский
20
1
September 5
The additional service "make a non-refundable ticket refundable" is a DECEPTION, the money is partially refunded, only to the bonus account, and then they can only be spent in the amount of 2000 at a time! that is, to spend the 40,000 bonus, you need to buy a ticket 20 times, which is most often unprofitable even with this small bonus! Be CAREFUL!
See original · Русский
November 20
Disgusting company! If you want to add a ticket refund feature, just waste money, you will receive points from the company! And at the same time, points cannot be spent immediately! And a maximum of 2000 points at a time! I hope this company will cease to exist! And lie to the company's customers!
See original · Русский
June 15
It's just terrible, I've been trying to buy tickets for the third day. Then someone changes the prices there, the ticket did not pass. Then only a day later a new one, although it is written in the pop-up window in an hour. Now the booking has failed altogether. This is the first time... I've been using a cupid for so many years, but now...
See original · Русский
October 12
Scammers.
We tried to buy tickets 2 times - a message appeared on the full screen, the payment failed. As a result, the money was debited 2 times
The company refuses to even change the data of one passenger.
Tickets cannot be refunded or changed
You cannot call or write
As a result, I'm sitting with 4 identical tickets, no money
Thanks a lot
See original · Русский
2
October 17
I absolutely do not recommend this service! If you want to save your nerves and money, don't even visit this service! Buy from trusted airlines! There is no service or support yet, money is debited from the card in addition to paying for tickets!
See original · Русский
November 14
Since the 20th year, I have been buying tickets through a coupon. In principle, the service is fully satisfied, since there are no problems with the availability of the necessary tickets, and refunds, if necessary, are approved quickly
See original · Русский
June 18
Ill-conceived connections between different COMPANIES of the kupibilet aggregator can leave you on the street, without money, without tickets and indifferent to your problem of the support service. I DO NOT RECOMMEND IT!!!!
See original · Русский
February 23
I think it's a great service. I bought a ticket to Khabarovsk here recently. I bought on this site for the first time, made a mistake and entered the wrong year of birth. I had to write a request to the care service. I was very worried that I would not be able to change and they would not let me on the plane, the money had already been paid. But it turned out not to be so scary, the guys responded quickly, made a request and changed my data. I didn't even have to pay extra, because the airline I was flying with had this service for free.
See original · Русский
1
8
November 3
Today we purchased 2 tickets to Cambodia through this Ticket. It is very simple and convenient. It took no more than 5 minutes to search, and they paid without problems with a regular Savings Bank credit card.
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January 9
A convenient application, I like it. You can always find cool routes here, at an adequate price. And also use the subscription function for the direction and wait for a good price if tickets in this direction are expensive at the moment.
See original · Русский
7
May 3
The service is just tinny, no help from support. When buying two tickets with a transfer to the final destination, after payment, an email came from a third-party company, which was not mentioned at the time of purchase, that the reservation for the second flight was canceled.
At the same time, the flight is valid.
When contacting support, I am transferred to different managers, none of whom tries to help. Their answer is "well, yes, the intermediary through whom the ticket was bought was canceled, what can you do when they return the money to us, we will return it to you too."
There is no solution to the problem of how to get to the end point, it was not offered to transfer to the same flight in another way, they sent me on their website to buy a ticket directly (Turkish airline, payment is only visa and master, which do not work in Russia). The refund will be unknown when. It's not one star, it's minus 100
Each new manager in the chat writes that he will carefully read the question, and then answers some bullshit. The first one wrote about the procedure for canceling a flight by the airline, although the flight was not canceled, the intermediary canceled the reservation. And they offered me to issue a refund of a non-refundable ticket.
The following simply ignore my request to help with booking a ticket for the same flight without intermediaries or through trusted intermediaries and not through Involatus, which has a lot of bad reviews on the Internet.
I asked, if I book the same flight again through your website, won't the situation be the same? (Because when booking, it does not say anywhere that there is a third party when buying except "kupibilet".)
No one answers me, everyone writes "I will study the issue", "we are very sorry"
I attached examples of answers, we have been texting for almost a day, 5 managers talked to me in the chat, I feel the next answer will be from another person who will not understand what the problem is and what happened. The latter wrote to me again about changing the flight, although the flight did not change (the fourth screen was loaded out of order).
See original · Русский
9
August 17
They sell tickets to Russian citizens with Schengen visas even to places where Russians are not allowed at all - and they do not warn. This is called an unfair transaction.
130,000 rubles were burned and people were stuck abroad. They offered to return the humiliating 2,500.
See original · Русский
June 29, 2023
We have been taking summer vacation tickets here for several years. Usually we choose an inexpensive charter, since there is a good choice here. Of course, charters are such a thing, there are delays and postponements, but we always save a lot on tickets, it's better to spend this money on vacation. And then the aggregator has nothing to do with it, flight delays are not their fault. On the contrary, I like that they always warn by SMS or push notification if something happens.
See original · Русский
3
17
October 18
In three years of using the coupon, there was only one unpleasant case related to the cancellation of a flight on the carrier's side. It took a long time to make a refund, about a week as far as I remember. But judging by the whole, the service is the best of its kind. Especially due to more loyal prices.
See original · Русский
June 23, 2023
I often travel with a coupon, here you can buy cheap flights and book hotels at a discount. The application itself is very convenient, the search engine is nimble, quickly selects flights and offers the most profitable flights 🔥
See original · Русский
2
17
June 5
The final ticket price when purchased through this website turned out to be higher than the stated one. The resource offers to make a separate payment, they say, for technical reasons. And after paying for the first part, he offers to pay for the second, which in total exceeds the stated cost.
See original · Русский
1
August 7
I paid extra for my luggage, arrived at the airport, and was told to pay 1500 rubles for 3 kg, although I have 60 kg allowed... the money was taken away, I can't contact you by phone, only by mail! I do not recommend it!
See original · Русский
May 20
here's what you need to know about Kupibilet:
- In case of an exchange/refund, Kupibilet will withhold various fees exceeding the airline's fines;
- it's 2024, but THERE is NO phone number for communication, THERE is not a single messenger, even a chat on the site is just a set of answers to standard questions (there is no window for entering your message) - communication is only by e-mail. Funny)
- well, the company is registered in the UAE, so it considers it possible not to send you checks on monetary transactions.
one star is too much to rate "cupibilet". I really regret that I did not read the reviews about kupibilet before buying tickets from them.
See original · Русский
7
November 5
What Kupibilet likes is its transparency. No hidden paid additional services. The commission fee is minimal, + the purchase of baggage tickets and insurance is available.
See original · Русский
1
November 12
Do not buy tickets from them, unfortunately you risk losing money. As long as you are lucky and you fly without cancellations or delays in departure, everything is fine, but if any excess happens, these guys will not help you.
See original · Русский
2
November 22
Razvodilovo and kidalovo. When buying a ticket with a transfer from another site, + 800 rubles for the exchange. And the exchange service is so paid, that is, pay 2 times! It is cheaper and easier to buy directly.
See original · Русский
July 2
They impose online registration when buying a ticket. You will find out the total cost only after entering the card details and clicking the "pay" button. There is no support service. There is only a strange bot that is unable to solve the issue.
See original · Русский
February 13
How did I get to 30k
Briefly
Given:
I bought 4 round-trip tickets for 120k on a coupon
AK cancelled the flight there
The coupon is ready, only 90k will be returned
To find:
How did I get to 30k?
Answer:
No one cares about customers, read the terms, everything is according to the law. He's a fool, he's going into the furnace!
Details of the problem and solution:
I bought tickets Moscow-Baku-Moscow 17-24.02.24 AK Ural Airlines for 119 190r via coupon 05.02.24
12.02. I received a letter from AK about the cancellation of the Moscow-Baku flight
I called the AK, the answer is "we are filming the flight program in Baku, Soryan, for a refund at the place of purchase"
I went to the app store, issued a refund for all! tickets.
That's what they told me:
Moscow-Baku without a fine
The airline's fine upon return on the Baku, Heydar Aliyev – Moscow, Zhukovsky route is 2,389 rubles per ticket.
The service fee of the Ticket for the refund is 2,199 rubles. for each passenger.
2% of the order value — 2,384 rubles.
The fee for placing an order — 6,664 rubles. — is also non-refundable.
Total refund for tickets — 91,790 rubles!!!!!!
When asked why I have to pay a service fee because of all this, the answer is "these are our rules and you agreed with them, everything is within the law"
When asked not to return the return tickets and wait for the cancellation of the ticket, the answer is "soryan, you have clicked all the boxes, and the tickets have already been canceled"
That's how I got to 30k, I'm a fool myself, I'll buy into the furnace!
See original · Русский
12
1
April 4
If it were possible to put 0 stars, I would put 0. Strange service. A huge service fee of 7,300 rubles from the purchase of a ticket with a price of 60 tr. They do not provide receipts with a service fee, you only receive a receipt with the purchase of a ticket. And they say that this is enough for reporting, or request a bank statement about the purchase)). When you request a receipt for the service fee, they do not provide it. There is no contact with the company by phone, the office is abroad. In general, there is something incomprehensible with the "laundering" of large percentages in gray without checks under the guise of a "service fee".
See original · Русский
9
1
April 22
Great app! Easy navigation, simple and intuitive interface. All the necessary functions are available, it is easy and fast to buy tickets
See original · Русский
7
May 11
I bought return tickets from them for 150,000, and overpaid a large amount for it, as I was not sure that I would be able to fly. as a result, when I wanted to return the money, they returned 5000 to me, and the support service replied: According to the airline's rules, the fare and fuel charge of your ticket are not refunded. Only unused airport charges were refunded. Their direct response. Then draw your own conclusions
See original · Русский
5
April 21
I bought a ticket through the Kupibilet app — this is normal. Since I was late for my flight, I checked in online in the app. 499 rubles were withdrawn from the account, but NOT REGISTERED. I arrived at the airport, I was checked in manually. After a while, I received copies of the tickets that I had manually registered through the airport operator by email from the Ticket Collector.
I'll tell you, it's terribly dangerous to register online through a Ticket, especially for those who are late.
Order number XP897X
Support has been stuck and has not responded for 10 minutes
See original · Русский
8
1
April 23
When buying tickets, they charge a commission, but they do not issue a receipt for this commission. You will be charged 2 amounts: one will be for tickets, and the other will be the commission of the kupibelet company for services. There will be a receipt with a q code for the tickets, but not for the commission! And this is because the services are provided by a company registered in the UAE and they are not required to issue checks there. And most importantly, the bank will not help you either (they did not sell you tickets). Only if you try to return the tickets, but I also think without the money that they took for the services, all for the same reason - they don't have to, because the fraud is coming from the UAE. Read the offer before paying.
See original · Русский
9
1
March 12
The impressions are the most unpleasant. We will never turn to them for tickets. We are starting a war through Rospotrebnadzor and the bank. FITSAIRLINES canceled the Colombo - Dubai flight, order 9095385154, they wrote a statement, the answer was that the money would be refunded, the airline wrote that they sent the money a week after the notification of the cancellation of the flight, on January 10, And Kupibilet has not sent money for two months even with its extortionate interest. He replies that their agent does not send them money, which is certainly strange.. And so it has been for two months. We write to the mail every day, the effect is zero, they answer, there is still no money. They write - we are waiting. We even gave them the account number to which the airline sent the money. We correspond with the airline and their London agent ourselves, all to no avail. It's just a disregard for the case. The airline sent it, but the agent did not receive it. This is a transfer - just check where the money is hanging, because that's what you charge us for services. They just unsubscribe regularly that they are waiting for money. Don't wait, check it out, understand where the reason is. This is your job! And we write all over the world looking for money for you. And you just sit and wait for two months!
See original · Русский
7
September 19
The most complete ticket booking service of all. Avoid and buy tickets from proven adequate services or directly from airlines.
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November 5
disgusting service and everything is designed for your mistakes in order to take money for more and then not as it is not possible to find out with them, that is, they offer cheap tariffs at the beginning and as a result you pay more.
See original · Русский
1
July 20, 2023
I definitely do not advise buying tickets on this site, especially since there are many other normal ones to choose from. This is not the first time I have a situation when, when trying to pay for a ticket, some kind of "failure" occurs, as a result, part of the money is debited, the site crashes, the ticket remains unopened (but it can be paid in full again🤡 that is, to overpay). The last time it happened a month ago, on June 20, I wrote to the support service to get my money back. They said to wait for a month, which has passed, and the cart is still there) Indeed, it is difficult to contact support (I have already seen similar reviews here), they answer when and how, there are no checks that can be provided for a refund.
See original · Русский
1
May 21
The service is disgusting, if a payment error occurs, you cannot pay for the same flight again, because they put a block for 24 hours! There is no support work, the operators respond well sooooooo long and do not even try to help solve the problem or offer alternative flights! Support is only available in the chat after registration! It is not possible to contact by phone. I DO NOT RECOMMEND this service before buying tickets. And all the positive reviews are twisted, everything is like a carbon copy.
See original · Русский
6
May 25
I still can't calm down, I used the service, placed an order through the kupibilet website, # 0546416356 dated May 25, 2024, chose the tariff 104379 tenge , Almaty -Moscow, and 132375 tenge was debited when paying, fraud in its purest form.There is no way to contact the organization, to understand my situation on the site. There is no limit to indignation, I will definitely post information about such a "service" in Kazakhstani social networks, so that God forbid our Kazakhstanis do not run into these scammers!!!
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4
September 13
Thanks to the seller, they solved my problem very quickly, lifted my spirits!
Thank you to the Care Service!
See original · Русский
1
October 17
I received an e-ticket by mail almost immediately after payment. At the moment, there are no comments on the service. Only for some reason there is no railway in the application, but there is on the website
See original · Русский