Kupibilet

Rate this place

Евсеева Я.

Level 2 Local Expert

An indispensable service for buying air tickets, especially if you plan tours on your own. We have been using it with my husband for several years and are very satisfied. The most loyal prices in fact, if you compare.

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Екатерина Александровна

Level 10 Local Expert

Tickets have been purchased, prices are cheaper than in other services, tickets have been sent by mail. Then, after a while, a message came from the transportation company that the flight "there" was canceled. I had to make a forced refund. I also used a paid seat selection on this flight.As a result, they returned the amount with the deduction of the service fee, but did not return the paid choice of place, as it turned out, this service from the carrier is free, and they took the money for themselves and counted it as a service fee. The amount is small, but the sediment was left.Customer orientation leaves much to be desired.

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Любовь Золотухина

Level 4 Local Expert

I can definitely recommend it. A reliable and time-tested service with the normal implementation of smart routes. In six months, I have already bought three times through a Coupon. There are no complaints. The ticket arrives immediately after payment.

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олег с.

Level 4 Local Expert

I hasten to share my experience of interacting with the guys from Kupibilet. The situation with Aeroflot was terrible - they were not put on the plane because of a broken seat. Accordingly, the question arose about the refund of money for tickets. If it weren't for the guys from kupibilet, the swings in Aeroflot would have stretched for 100 years. I express a huge abstract, you are the best! We returned the entire amount in 1 day!!! I recommend this resource to everyone!!

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Екатерина В

Level 9 Local Expert

Today I bought a ticket for 6,554 rubles. From Moscow to Minsk, I bought a place for 755 rubles. They should have written off 7,309 rubles. The service was buggy and gave an error on payment. As a result, 7009 rubles were written off. And 4 more times for 300 rubles! As a result, 900 rubles more expensive and it is not clear why! The support phone does not exist, the support chat is not responding! There is a 404 error on the site page. I used to often buy through this service, but now it's just a disappointment.

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Daria S.

Level 4 Local Expert

UPD: everything was solved, without additional fees, thank you! Good afternoon! The 10376143 exchange request has been processed for almost a week. I bought tickets for myself, my mother and my friend through T Gorod, and I had to buy tickets through the buy a ticket aggregator alone. The airline changed the flight schedule, I asked to replace the flight with the same airline a day earlier. 2 tickets purchased through city travel were replaced on the same day through the support service, I have been talking about a 10-day deadline for 5 days in buy a ticket. How can this be if all aggregators communicate and process requests through a single airline support line?

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Alina Vevel

Level 9 Local Expert

At the beginning of the 23rd year, they were purchased through buy a ticket. The airline canceled one transfer, so the entire route flew. I had to cancel it not on my own . We've been fighting with the airline for 2 years. I even forgot about the tickets and the refund, thinking that was it. Can't be returned. What was my surprise. When the support service wrote to me, saying that they had requested a refund. They didn't have to tell me. But the guys wrote and returned the money. For which I am incredibly grateful. Therefore, only a positive impression.

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Ярослав

Level 2 Local Expert

it is impossible to write to support when the flight is completed, the receipt for the service fee was not sent to the mail, because of this, I lost the refund (business trip payment), I definitely do not recommend this service. There is no technical support

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Екатерина

Level 9 Local Expert

We bought a ticket from Moscow to Podgorica, and a day before departure we received a notification that the flight had been replaced. Then it turned out that the offer was incorrect and the transfer should take more than 2 hours at Istanbul airport. Then they offered to choose other options, after which they did not respond to emails, and it was impossible to reach the support service.

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Наталья л.

Level 2 Local Expert

Buy a ticket for excellent service!!! I recommend it to everyone. Nowadays it is very difficult to fly abroad.... Connections, flight cancellations.... Buy a ticket solves all the issues that arise during the flight around the clock.... I've been buying tickets on this resource for three years now.... And they haven't let me down more than once.... I advise everyone, do not suffer in our current realities.... Use this excellent service and a first-class team of specialists!!!!

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Наталья В.

Level 3 Local Expert

I bought a ticket through the website, and eventually they wrote that an error had occurred. I issued it again. But the money was debited immediately for the first time, and then for the second time! As a result, I have one ticket and two payments. It's been a few days now, and the money hasn't been returned. I can't finish writing in the chat... this is the first time I've come across this…

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Ольга Д.

Level 4 Local Expert

They sell an online registration service, knowing that they cannot complete it because they need to enter the data themselves. Very difficult feedback, no hotline. Last year, when my flight was canceled, buying a ticket didn't help me. I called the airline company myself and decided everything. And this service answered me only a few days later, when I had already arrived. In fact, it's just a platform where you pay for your ticket, that's all.

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Теселкина Полина

Level 6 Local Expert

We bought a Saratov-Ukhta ticket!The payment has been debited, but it's still being processed!The tickets didn't arrive! Writes that there are no active orders!

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Дарья

Level 3 Local Expert

You can get tickets for different airlines here, I've bought them several times. At first, the money was debited in installments and it was annoying, but support told me how it was right, now everything is clear and there are no more problems.

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Наташа Дианина

Level 4 Local Expert

A fly in the ointment. I want to tell you how the Cupibilet company solved my question about a return ticket purchased 3 months before the departure of the flight. The circumstances were such that I had to return the ticket (58 days in advance). The positive thing about this story is that the staff promptly solved my problem and did not refuse payment. I would like to note that before purchasing a refund ticket, I asked the staff about the refund rate and no one told me how much refund I was talking about and how much I would lose. And now the most interesting part! Penalty rates: 1) non-refundable airline fee - 1330 rubles. 2) the fee for making an order is 4,474 rubles. 3) the service fee for the refund is 7468 rubles . Total: 13272 rubles. Ticket price: 49995 rubles. Total amount returned : 36722 rubles! That's how the return ticket turned out! Of course, I had to agree to the conditions described. I am writing in such detail about my case, because I am sure that this information can help someone choose the right decision: to buy or not to buy. I advise you, when buying a return ticket to the Ticket Office, to be more demanding than I am in providing penalty rates in case of ticket return. Natalia Dianina. 02.2025

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Павел Мак

Level 2 Local Expert

The worst aggregator I've ever dealt with. On 05/21/2025, the airline cancelled the flight (order 1497594151). If you buy tickets for a Coupon, be prepared for the fact that your flight will be canceled, all your plans will be disrupted, your money will be stolen, and the support service will send you typical unsubscriptions. It has been more than 60 days since the flight cancellation, and the money has not been refunded. What the Ticket Collector will write to you: "When buying a ticket on the website www.kupibilet.ru you have signed two contracts at the same time: 1) An agreement (Offer) for the provision of services for the search, booking and payment of booked services with Nebuchadnezzar FZ-LLC (clauses 1.1, 1.3, 2.3 of the Offer), which resulted in the acceptance of the Offer; 2) The contract of carriage with the airline, which confirms the electronic ticket *******495 (clauses 1, 2 of Articles 105 of the Air Code of the Russian Federation and clause 2.8 of the Offer). As soon as the order has been placed and the tickets have been sent to the customer's email, the Booking services are considered to have been provided in full (clause 3.7 of the Offer)."

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Юлия Скрипченко

Level 4 Local Expert

As long as you just have a ticket purchase, then everything is fine. But when a force majeure occurs (through no fault of the passenger), it is difficult to achieve results from the service!. I bought tickets Geneva - Istanbul - Moscow (Pegasus air carrier). But Pegasus changed its flight program and both flight segments changed. The second segment was postponed to the second day altogether. And I bought tickets that were expensive enough to make the entire connecting flight go quickly. Technically, it is possible to cancel flights and request a refund. But the Ticket office considers the applications within 5 days and it is not a fact that I will have time to get into the grace period and refund the money at the full cost of the ticket. I wrote both to the chat on the website (there is a bot) and to private messages in VK Kupibilet, there is apparently an algorithm for "wait, they will respond within 5 days." What kind of support is this when it is impossible to resolve the issue and return the money, if I have every right to do so and the schedule has changed through no fault of my own.

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Ольга Моисеева

Level 4 Local Expert

Dear people! Do not buy a ticket through this platform. First, it is more expensive than in ticket offices because they charge a fee for their services. Further, regardless of the tariff, a refund is not possible. Even if you choose a refundable fare, you will not see any money. You will be credited with points that are not clear whether they will be useful to you or not if you do not fly as often. The following is the story of the ticket exchange. At first, I was offered to pay 12,640 rubles to the main ticket, but after a few hours it turns out that the tickets have run out at this price and if we still want to fly, we need to pay another 14,500 rubles. In the end, I refused, issued a refund for the exchange, so I'm waiting (I'll definitely unsubscribe later when I receive it). We changed the ticket at the ticket office with a minimum surcharge. I don't recommend it to anyone. I decided to spend a few hours of my time, but I will write reviews on all available resources.

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Ева Сидорова

Level 3 Local Expert

Today I tried to buy tickets from Saint Petersburg-Ufa-Saint Petersburg. The payment failed. I tried 5 timesThe reason is an error in the bank card data. But at the same time, 1505 rubles (service fee, probably) was safely debited all 5 times, and the card data turned out to be correct. You can't get help on the website. Return the money! Which were written off for an unproven service.

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Михаил Гущин

Level 5 Local Expert

The service is disgusting, it's better to stay at home than travel with such support. In 2024, I bought flight tickets to Vietnam through a buy ticket. The airline rescheduled the flight for 12 hours, so I decided to hand over my tickets. I received a refund in the form of a deposit code for 3.9 million VND and a shelf life of 1 year. Of course, the bill did not refund the commission of 2200 rubles. In 2025, I decided to use the deposit and take tickets. As a result, it turned out that you cannot use the deposit yourself on the airline's website, you need to act through a coupon. As a result, on the 3rd day of chatting (they don't have phones), I received information that my deposit had decreased to 3.5 million VND (it's unclear how), and the commission for issuing new tickets was $ 50. That's the whole service - I paid the "commission" three times, despite the fact that the ticket price is 15,000 rubles for three people...

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Владислав П.

Level 4 Local Expert

Caution! Kupibilet – divorce on hidden fees! I bought tickets from Moscow to Barcelona, but by mistake I chose the return route (Barcelona-Moscow). Fortunately, I took a refundable tariff, which, as it turned out, is much more expensive. It would seem that there are no problems – I make a refund or change the route. But that's where the fun begins! I'm contacting support and I find out that Kupibilet charges a 16% commission for any manipulation of the ticket if you bought it by switching from Aviasales. 16% of the ticket price, which is already expensive! If you buy a ticket directly through the Kupibilet website, the commission will be 10%. What kind of greedy schemes are these? In fact, they cash in on users who trust the service and overpay for refundable fares, thinking they can easily make changes or refund a ticket. But in fact, the Bill will go even deeper into your pocket! Competitors (OneTwoTrip) have a fixed commission, but here there is a robbery depending on the ticket price. And this is in a situation where there is a risk of a visa refusal and a ticket may not be needed at all. The service has completely discredited itself, I do not recommend it to anyone! I will try to refund the money, but I hope that my review will save others from making the same mistake. Kupibilet is the worst choice for booking tickets!

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Давид Р

Level 7 Local Expert

don't believe the beautiful prices. During the entire ticket purchase process, the price was the same, however, upon completion of the purchase, the online ticket purchase fee was also charged. In my case, it's 23% of the ticket price.

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Марина Лавриненко

Level 7 Local Expert

Disgusting. I tried to buy a ticket twice, and there was a booking error twice. But they managed to write off the money. Wait for a refund, they say, 3-5 days, and if you are unlucky, then 30. I don't know now if the money will be returned or if I gave it as a gift... I would never have used this office if t-bank hadn't offered the option of registration through them. As a result, I issued a ticket through the airline's official website, and paid for it three times. My husband is nervous, I'm nervous. Once again, I am convinced that you do not need to use such services, but buy tickets directly.

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Дмитрий Николаев

Level 8 Local Expert

What a service! I ordered three tickets for 70,000 rubles. When you click the pay button, you were charged 4,000 rubles. No tickets, no 4,000 rubles. I couldn't ask a question in the chat! It turned out that you need to press the other button several times to do this! It is impossible to find the cancel function in orders at all. It's not the first time I've bought tickets and services online, but I've never seen this before. And in response, I just read we are sorry for your emotions.

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Мария

Level 3 Local Expert

They sell tickets to Russian citizens with Schengen visas even to places where Russians are not allowed at all - and they do not warn. This is called an unfair transaction. 130,000 rubles were burned and people were stuck abroad. They offered to return the humiliating 2,500.

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Гулюса Гильфанова

Level 3 Local Expert

I bought tickets on 01.07. On the Kupibilet website on August 15th. Plans have changed, I requested a refund on 02.08, today is 08.08. I have not received a response from them, although they say in the chat that they must respond within 5 days, if the flight is earlier, they must respond before departure. It is not known how long to wait, and whether the money for the tickets (there are 2 of them) will be refunded at all is also not clear. Therefore, when buying tickets on this website, think about it, if you encounter such a situation, you will be very sorry.

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Эдуард П.

Level 3 Local Expert

There was a very negative experience from using this service in terms of accounting documents. We paid for tickets on the website through a corporate card of a legal entity. There were additional services in the order, and the service provider did not provide a receipt for additional services, referring to the fact that payment for additional services goes through a foreign company and we should not wait for any checks. As supporting documents for payment and receipt of services, they offer an "official" certificate from your personal account, which in essence is not any document, but just a file that cannot be attached to the reporting. And there are no warnings before paying for the order, but they are already put in front of the fact.

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Екатерина И.

Level 4 Local Expert

Never! Just never buy tickets from this aggregator. No issues will be resolved absolutely! My scheduled flight was postponed for two days 1. No one informed me about this 2. They promised to replace the flight with an earlier one, but they responded to the exchange for three days. As a result, they just reported that the terms of the exchange were out 3. We offered an exchange with an additional payment of 100k!!! This is plus 30% of the cost of all tickets!! 4. As a result, my total losses are about 200k. It was only 10 thousand more expensive to buy a ticket from aviakonvert I'll just never use this service again!

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Иван Юрьев

Level 3 Local Expert

I do not recommend buying railway tickets through the Kupibilet service, as in case of ticket refund, you will not be refunded anything. They will recommend contacting the ticket office of the railway station personally and resolving the issue there. I was late for the train due to the fact that the plane took off with a delay of more than an hour, therefore, I could not make it on arrival. I applied for a refund through the Kupibilet service, and after 13 hours the representatives of the service wrote to me that they could not return the tickets and recommended that I contact the ticket office of the railway station personally. Well, they refused me at the railway station too. In general, if you buy tickets through the Kupibilet service, then you should not hope that in case of force majeure they will be returned to you.

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Инкогнито 5945

Level 3 Local Expert

I bought the tickets together with the online check-in service. I checked with the operator and received confirmation that the service will be provided (see screenshot). 12 hours before departure, I became worried because there was no confirmation. I wrote to support and then a miracle happened: registration was refused for unknown reasons. The result: wasted time, ruined nerves, and doubts that I was actually sold a real ticket and could fly. I do not recommend using this service unless, of course, you want to intentionally ruin your vacation or business trip.

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Дадаш Раджабов

Level 18 Local Expert

The application is convenient, while you are buying a ticket, the price will increase by at least 30% before your eyes, it will be very expensive to get through, a minute of conversation is 150 rubles, at departure and the beginning of the trip they inform you +

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Артём И.

Level 5 Local Expert

I bought tickets using this service. Departure time of the flight been changed and ruined whole order that i paid for. Kupibilet reject to refund my funds and i lose it because of this bad service. I want to warn all customers to be careful and not cooperate with kupibilet. I purchased tickets through the Coupon aggregator. After changing the departure time of the first flight, it became impossible to get on the second flight. The merchant made up such a route, I paid for it. After the changes made by the airline, the route became impossible. Kupibilet refused to refund the money for the tickets. Be careful and I do not recommend the Kupibilet service, because you will lose your money.

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Veta

Level 10 Local Expert

Dear people, don't waste your time with this company. It's easier for you to dock the tickets yourself, because if something goes wrong, they won't help you and you'll lose your money, and no one will refund or help you. There was a situation that the first flight was postponed for 5 hours, the connecting flight was already departing at that time. The only thing they offered was to fly on this plane late and wait for the next 3 days.... Naturally, we asked for a refund, where we were approved only for the first flight. And then with a fine of 4 thousand and all sorts of fees. The pennies were returned. They didn't return the second one at all, since there are no problems with it. And the fact that this is another city and country doesn't bother them, and that there are no flights that will make it to the second plane either. In their opinion, we had to get there in less than a day in order not to lose our ticket. What's the point of this company then? If they are limited in options, they could not exchange, negotiate with companies with transfers, with compensation. They couldn't do their job.

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Коля

Level 2 Local Expert

I bought the most expensive Moscow-Istanbul-Barcelona and back ticket through this company, with the possibility of a free refund. I had to make a refund because the plans have changed, tickets for June, I make a refund for almost half a year. So they withheld 5360 rubles-A fine from Pegasus Airlines (although the official website of the airline company states that the free refund is up to 24 hours) I have been paying attention for more than a year and a half!) You see, the fine is in the pocket of the company. Next, the service fee is 2911 RUB and the second service fee is 6469 RUB, in total, 14740 RUB was charged from the return ticket. I do not recommend this company

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Тати О

Level 3 Local Expert

I absolutely do not recommend this service! If you want to save your nerves and money, don't even visit this service! Buy from trusted airlines! There is no service or support yet, money is debited from the card in addition to paying for tickets!

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Grigory

Level 5 Local Expert

Do not buy tickets from them, unfortunately you risk losing money. As long as you are lucky and you fly without cancellations or delays in departure, everything is fine, but if any excess happens, these guys will not help you.

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Olga Kovaluk

Level 4 Local Expert

Disgusting company! I bought tickets from Kaliningrad to St. Petersburg. During the purchase process, additional options were imposed at every step. I looked very carefully, reached the end of the purchase, and clicked on the total amount of the ticket payment. AS a RESULT, instead of the tickets I bought, they charged me 3500 rubles. For the mythical subscription that I didn't sign up for!!!

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Александр Ж.

Level 4 Local Expert

This company is not able to change the ticket when the flight was changed. After the flight changes and the addition of waiting time at the airport for 2 days, they cannot exchange the ticket for money or find an adequate replacement for me. I highly do not recommend this company for buying tickets. The support service is robots, communication is only by mail, there is no phone, there are no messengers either.

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Агния Воронцова

Level 4 Local Expert

It's probably the only time when bloggers don't lie about cheap tickets in their ads. I found out about KB in this way, and now I probably buy air tickets through it. Very affordable prices and no cheating in terms of hidden paid options.

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Мелисса К.

Level 3 Local Expert

Disgusting attitude towards already regular customers. Having made a mistake on the ticket themselves, they refused to fix it fraudulently, throwing everything at Aeroflot, which gave a positive response to the problem. I definitely don't recommend this organization to anyone else!

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Евгения B.

Level 2 Local Expert

This site works well for purchase, but if you need to arrange an exchange or refund, the rates are high.: you will pay the airline's fines plus the same fees, i.e. double the fares. The support is disgusting. Buy tickets directly from airlines, you will save a lot.

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Polly Schum

Level 5 Local Expert

Disgusting service, I don't recommend it to anyone. I bought a flight with two transfers through them, and two flights were issued with one ticket. As a result, the very first flight was delayed for 5 hours due to the weather, then the second was delayed and I did not make it to the third. I bought all the new tickets myself, that is, I spent the same amount of money. The support is terrible - they take a very long time to respond, and it's impossible to call them. As a result, I gave them about 30 thousand, and they can give me 2 thousand back, provided that I bought their insurance.

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Павел

Level 11 Local Expert

Disgusting service , they charge money for air . They offer to book seats for money , as a result , they book the very last row in the tail of the plane .

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Наталья Романская

Level 3 Local Expert

The airline cancelled the flight 3 weeks before departure, a week has passed since the request for a refund, but there is silence in response. Support responds within 72 hours, as soon as you contact, which is disgusting. You can buy tickets through them at good prices, yes, but in case of flight cancellation, you won't have to wait for how long, like up to 30 days. The money was refunded on the same flight but from a different service a day later. So if the tickets are expensive, don't take any chances and don't buy tickets through them.

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Татьяна Емельяновп

Level 2 Local Expert

Dear people, do not use this website. They wind up with services, that's how they do everything, but they withdraw money for services separately before buying a ticket. The ticket was not sold to me because of the airline, and the money for the services (1500 rubles) that I allegedly chose went into Buying a ticket. They promised to return them within 3-5 days or up to 30! days. But I need them now! Go buy a ticket directly from the airline.

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Вячеслав Бушмакин

Level 3 Local Expert

Terrible refund system. I was refunded with points that cannot even be debited in full on the next order. The maximum amount of the debit is 2000rubles, and this is if the points payment function is still available. Are you laughing?) I do not know who came up with this loyalty system, but apparently this is loyalty for the company and not how everyone does it - for people. I do not recommend this company

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ХАЧАТУР АКОБЯН

Level 4 Local Expert

I bought a ticket , there was a mistake about the passport data . To make the change, the employee asked for 800 rubles for the victory and a fee of 600 rubles. The money in the amount of 1400 rubles was sent by the bank via the link they sent. After that, they said that it was not enough and they needed to send another 140 rubles via their link. I haven't been able to send this link for a whole day. People be careful, there used to be a good website. Do not buy tickets through this website.

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Сергей Хижняков

Level 2 Local Expert

Everything is great! I love this service! I've been using it for several years, and I'll keep using it. Well, damn, there are some freezes in the application, although everything on the site is working fine.

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Ден Иванов

Level 5 Local Expert

a solid minus, when you buy an air ticket, you immediately buy a seat in the cabin, when you check in for a flight, you buy a seat again, it turns out you pay 2 times, it's unclear what you paid for initially, there are no contacts with whom you will contact only through an incomprehensible chat, as a result, you paid for a seat at the airport, wrote to the supplier, attached payment receipts, sent a forest,and if the flight departs at night, there is no connection with support, it is better not to contact this ticket purchase service.

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Александра Минеева

Level 4 Local Expert

Today we purchased 2 tickets to Cambodia through this Ticket. It is very simple and convenient. It took no more than 5 minutes to search, and they paid without problems with a regular Savings Bank credit card.

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Kupibilet

1128 reviews