Kupibilet
868 reviews
February 18
The worst service I've ever used. I bought a ticket, the number on the screen is 8000 rubles, I specially removed the ticks everywhere. But in fact, they wrote off more than 10,000 !!!! In the end, the amount was completely different. Added fees, registration of some kind... in general, the deception of pure water
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December 25, 2024
I bought a ticket to St. Petersburg for 2395.77rubles. Somewhere I didn't uncheck the box and they gave me another online registration for 1399 rubles. Moreover, the receipt came only for the first amount. You can cancel services you don't need only on the day of ticket purchase. Be careful when placing an order on this resource. There are a lot of traps.
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February 21, 2024
I am attracted to Kupibilet by the well-established work of the service. Here you can quickly and safely buy air tickets to anywhere in the world. Now I no longer need to print out and carry any pieces of paper with me, since all the documents and itinerary receipts are in the application at my fingertips. It is very convenient and correct in my opinion that such services enter into circulation and facilitate the process of air travel.
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December 5, 2024
Disgusting desk, just terrible service, surreptitiously selling extras. services, I issued a refund of the ticket, they didn't say anything, they didn't warn me, they returned half the amount and then with points, okay, this is still half the trouble, I wanted to take the ticket again, so you can't pay with points either. I don't advise anyone to get involved, it's just some kind of scam.
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January 4
Dear ticket buyers!
Please read the ticket refund terms carefully. If you want to lose money when returning tickets, then use this website. They charge unclear fees for ticket refunds. Use websites from airlines, and not through these intermediary websites.
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February 17
The ticket amount is almost always increased when paying. It's a pity that Tbank is still working with them and sending them to their website to purchase tickets. Of course, I don't want to re-enter my passport data, but I will have to. Such petty fraud should be punished with rubles.
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March 3
It's probably the only time when bloggers don't lie about cheap tickets in their ads. I found out about KB in this way, and now I probably buy air tickets through it. Very affordable prices and no cheating in terms of hidden paid options.
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November 20, 2024
Disgusting company! If you want to add a ticket refund feature, just waste money, you will receive points from the company! And at the same time, points cannot be spent immediately! And a maximum of 2000 points at a time! I hope this company will cease to exist! And lie to the company's customers!
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November 14, 2024
Since the 20th year, I have been buying tickets through a coupon. In principle, the service is fully satisfied, since there are no problems with the availability of the necessary tickets, and refunds, if necessary, are approved quickly
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January 29
Hello, I bought a ticket for your organization. But I wanted to change the date, or rather, I changed it, but I don't know how to return the money for the luggage, because I won't be able to call the hotline because it's abroad. Please respond.
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September 5, 2024
I tried to buy tickets on August 31, Makhachkala -Moscow. The service is very inconvenient. It also offers online registration and other services. I think it's okay to go through online registration, especially without luggage, we are flying, but I saw at registration that 8948 was charged for registration from two tickets. To say that I was shocked is to say nothing. I immediately went back and cancelled the registration (I thought it was free) and continued to buy tickets. But it's not that simple. When paying, the amount was determined to be 8948 more. I didn't understand how it happened. Well, there was not enough money on the card and the payment failed. But 4862 were debited from the card. I immediately made a refund. You can only communicate via chat. The bot assured me that the refund has been issued, the money will be credited to the account within 5 days. And no matter how much I correspond, there is no sense - the answer is the same. I will write a complaint to all authorities. This is robbery and fraud. I did not buy tickets, and the money was withdrawn for online registration services and not refunded. At the same time, screenshots of the certificates were rejected for me here. For information . Maybe they will answer me at least something intelligible.
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March 23
Scammers. The flight was cancelled due to illness. In such cases, the airline will refund the money in full. Kupibilet withholds a commission of 2000 rubles and overwhelms the requirements for certificates from the hospital. With a request to fix one or the other. Airlines do not do this and accept certificates without question. It's just that the billionaire appropriated the money for himself.
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November 3, 2024
Today we purchased 2 tickets to Cambodia through this Ticket. It is very simple and convenient. It took no more than 5 minutes to search, and they paid without problems with a regular Savings Bank credit card.
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March 16
Something about the app started to crash, it must have been a trick in the last upgrade. Although the service itself as a whole, I recommend it. The prices are quite affordable when compared.
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March 7
Thanks a lot to customer support. Buy a ticket. We had a problem with tickets, (the destination was incorrect) the poddki chat helped us resolve this issue. The operators were always in touch and responded quickly.
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January 9
NEVER buy tickets through them. These are scammers. They do not refund the money even with the paid "return ticket" service. They award points for a refund with a huge amount of deduction, which are active for a year. When buying a new ticket, you can spend only 2000 points.
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February 1, 2024
A large selection of air tickets to any destination, different in price and flight time. You can always find a convenient flight route here. Which has become especially important now, because the number of direct flights has been sharply reduced and mostly you have to fly with transfers.
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September 18, 2024
On 09/10/2024, I bought 6 tickets Moscow-Makhachkala, 3 tickets there and 3 tickets back. When buying tickets, the site was hanging, buggy, somehow paid for the order. The next day, we received an alert that the flight was canceled. They offered to issue a refund. Moreover, all 6 tickets at once, i.e. return tickets are also automatically no longer valid. Communication is terrible, only through Chats and Bots and correspondence. There is no phone number or legal address in the territory of the Russian Federation. The company is not just sitting in Dubai. As a result of a long correspondence, we somehow agreed on a refund and it turned out that the commission is not refundable. Although in fact the service was not provided, the flight did not take place, tickets were canceled. Out of the blue, the buyer loses the previously paid funds and does not receive a full refund. Support is extremely not focused on helping customers. They answer for a long time, they write the same thing, there is no desire to delve into and understand the problem. No loyalty to customers. I do not recommend it to anyone. Definitely 1 star. I bought tickets from another company. In principle, I will file a lawsuit against this desk for compensation for damage and full refund of d/s.
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9
February 4
Disgusting attitude towards already regular customers. Having made a mistake on the ticket themselves, they refused to fix it fraudulently, throwing everything at Aeroflot, which gave a positive response to the problem. I definitely don't recommend this organization to anyone else!
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April 18
I wanted to buy tickets today. I couldn't buy it. At the same time, when ordering from two cards, they charged 3995.82 rubles, almost 8000 rubles, and then they did not pay for the ticket. And the money was never returned. There is no response to the personal account.
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July 5, 2024
I took tickets for my cousin. Online straight. Everything worked out. My sister has checked in and is flying to St. Petersburg from another country. Thank you so much for this opportunity to save money. I can't say anything about refunds. The main thing is that the seller is not a fraud! I will continue to cooperate with Kupibilet. Another pleasant moment: on the day of departure, the ticket will warn you about the trip)
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April 21
Good day to all visitors of this site. I used Cupibilet before, but something has not changed for the better. I went through their app and selected two tickets from Islamabad to Russia on September 1. The website says "ONLY WITH US". I bought. A couple of days later, I decided to check the availability of tickets at AVIASALES, and LO and BEHOLD, there are the same tickets through Urumqi (China), but there is a warning that a Chinese visa is required.I somehow make my way to the TICKET exchange chat and request an exchange of tickets for another PK-233 flight and ask why they don't warn about the need for a visa for transit. "They don't deal with visa issues." And Aviasales, why does he know? They refused to exchange my tickets, so I had to give up my tickets. The total amount for two tickets is 116.592 rubles, they returned 66.988 rubles. The fine from me for not knowing about the need for a visa during transit through China is 49.604 rubles. You can simply sell VISA TICKETS and collect fines. Russians, do not contact Kupibilet, it can be expensive in case of force majeure, the business was moved to Dubai, the 8-800 Hotline was removed. .A month later, they continue to sell tickets without warning. Thanks to everyone who read it. I do not recommend it!!!
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February 20
Official reporting (advance report) It does not imply the item "Ticket service fee", which is not included in the itinerary receipt. This is a cupibilet collection. You'll just lose some money. If I'm upset, I'll know that it's better to buy directly.
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February 19
We bought a ticket from Moscow to Podgorica, and a day before departure we received a notification that the flight had been replaced. Then it turned out that the offer was incorrect and the transfer should take more than 2 hours at Istanbul airport. Then they offered to choose other options, after which they did not respond to emails, and it was impossible to reach the support service.
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July 14, 2024
Kind people, please pay attention to my review. 07/13.24 I was supposed to fly from Munich to Moscow via Turkey. I went to check-in at Munich airport. Registration in the information was marked in zone "C". The registration place has permanent signage on it.the Turkish Airlines language. There was no information about flights and cities. I decided that I was in the right place, but just in case, I asked one of the passengers (there was not a single check-in officer until the very beginning of check-in) if the check-in to Istanbul would be here. He confirmed it. I give my passport for registration, but they tell me that I am not in the database. I was supposed to be in zone "C", but in a different part. as the girl who got ready to register me told me. I ran there. At that moment, one couple was finishing registration. When I put my passport on the counter, the receptionist shouted through one counter so that a young man would not register me. My pleading, tears and pleading in front of people did not help. I tried to explain that I was in another part of the registration, but the guy with fear in his eyes, and looking at this witch, refused. He would have registered, but this witch was apparently the senior member of this team. In this part of the registration, there was also no information on which flights are being checked in. I asked who could help me. I was chased back and forth, but no one did anything. The only thing that was offered to me was to buy a new ticket to the tour bureau for a lot of money and, of course, the money for the purchased ticket to the ticket office disappears. I returned home with nothing and started looking for a ticket to KUPIBILET the next day. I found such a ticket. I came up with the idea to write a COUPON in the chat and ask, if possible, to return at least some of the money. The whole (as I understand it) team reacted to my request with understanding. I WAS REFUNDED THE ENTIRE POSSIBLE AMOUNT. THEY HAVE DONE ALMOST THE IMPOSSIBLE. To be honest, when I asked for help (to return at least some amount), I had no hope that this was possible. Such situations are not taken into account in the refund rules......BUT RUSSIANS DON'T ABANDON THEIR OWN IN DIFFERENT PARTS OF THE WORLD. I recommend everyone to buy tickets for KUPIBILET - HERE ARE AFFORDABLE PRICES AND THE BEST PEOPLE: WITH A BIG HEART, A RUSSIAN SOUL AND PROFESSIONALISM. Once again, I want to say a HUGE THANK YOU to the whole team for their understanding, attention and concern.
I also want to say that chatting happens quite quickly. If there are a lot of customers, they ask you to wait, i.e. they don't forget about you.
The work is done at a high level.
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March 5
Excellent service, especially in view of the more affordable ticket prices. But I would have exchanged the Persian for something else. I don't like rabbits :)
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April 17
A refund for a cancelled flight for more than 4 months and this is not the final amount. No constructive feedback, just unsubscriptions. I DO NOT RECOMMEND IT!!! There are other services that respond adequately to all questions.
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1
November 12, 2024
Do not buy tickets from them, unfortunately you risk losing money. As long as you are lucky and you fly without cancellations or delays in departure, everything is fine, but if any excess happens, these guys will not help you.
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November 5, 2024
What Kupibilet likes is its transparency. No hidden paid additional services. The commission fee is minimal, + the purchase of baggage tickets and insurance is available.
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December 7, 2024
What I like about KB is transparency, no obscure hidden extras.services. You see what you're paying for, and the tickets themselves are relatively inexpensive.
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August 12, 2024
I bought a ticket to airsales, which I redirected to a coupon, used the service for the first time instead of buying directly and regretted, they charged me for a place that I did not choose (4000 rubles, because it is very tricky and there are a lot of ticks that need to be removed, God forbid you miss with your finger and that's it) + service fee (800 rubles), and I ended up spending 3 hours in the support chat because they don't have a phone.
I overpaid for the ticket, the operator has it cheaper.
I overpaid for the luggage, the operator has it cheaper by 300 rubles
I overpaid, I'm the place that they shoved into me.
I also overpaid for the "underserved" fee, which, instead of convenience, only caused problems and hassle.
You can't think of a worse option to buy a ticket. Always take it directly from the operator, never use kupibilet
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August 8, 2024
Tickets have been purchased, prices are cheaper than in other services, tickets have been sent by mail. Then, after a while, a message came from the transportation company that the flight "there" was canceled. I had to make a forced refund. I also used a paid seat selection on this flight.As a result, they returned the amount with the deduction of the service fee, but did not return the paid choice of place, as it turned out, this service from the carrier is free, and they took the money for themselves and counted it as a service fee. The amount is small, but the sediment was left.Customer orientation leaves much to be desired.
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March 15
The flight to Ankara went smoothly. I bought the ticket through a Coupon. In principle, there are no complaints or comments to the seller. I will also buy the reverse one through the same service.
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September 12, 2024
A ticket was purchased on the route Haikou - Moscow 09.09.24. Due to the typhoon, the flight was canceled, I wrote in support of a coupon for exchange on the next flight, to which I received an unsubscribe that there was no alternative and the service could refund the money, while other tour operators transferred tourists to another flight. When buying tickets from kupibilet, keep in mind that you will have to solve the problem of canceling the flight yourself directly with the airline, the aggregator only sells tickets and is no longer responsible!
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August 31, 2024
There is no hotline. We can't get in touch. I bought a ticket and for some reason online registration went into payment. Although I didn't order it. I can't cancel it. I wrote to the chat. The additional services say that you can cancel on the day of purchase, but there is no button and no possibility to cancel. There is no response in the chat. I have always used this service. I am very disappointed. Now I try not to buy there. I have already taken train tickets to Moscow from another service. . I will refuse and will not use it anymore. The experience is worth a lot.
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September 2, 2024
Disgusting service, I regretted a hundred times that I tried to buy tickets through them, I tried three times to pay for a ticket to Dubai at the price of 89 tr - the company's accounting department allocated money to me for a business trip, when paying, they split the payment into two payments, apparently for themselves 8 tr and the airline 81 tr. They charged themselves more than 8 thousand rubles three times, and the payment for the 81 tr ticket did not go through. Support informs that an error has occurred on the site and promises that the money will be returned when it is unknown - up to 30 days. As a result, I have neither a ticket nor money, an important business trip is in danger of disruption, our accounting department will not allocate me any more, all because of these ******
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July 1, 2024
I issued a ticket on their website, the money was withdrawn from the account within a couple of seconds, but no reservation and, accordingly, no tickets were provided. I've been trying to figure out for a long time what's going on, whether to wait for tickets next or what to do. It is impossible to call this company, the only way to communicate is to chat on their website. Extremely inconvenient and not friendly. After some time, they still answered me that there was a technical malfunction and that we would refund the money to you. But no money, no tickets. There is no sane information from the word at all. In addition to bullying, contact your bank. My bank is here in some way - it is not clear! The bank has properly transferred the money for the tickets. In fact, the buyer receives money from you and no tickets, no money, no sane response with deadlines when your money will be returned to you. Even if there was a technical failure, why not return the money?
The company is registered somewhere in Dubai. There is no representative office in Russia, nor any phones.
It is not clear why neither the RCN nor the prosecutor's office have contacted them so far. All the signs of fraud are obvious.
UPD. The money was returned a week later. As a result, lost time (I had to buy tickets from another company, but it was already more expensive, because it was already close to the departure date) and nerves.
I highly recommend it!
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January 19, 2024
Of course, you can find interesting and profitable options for flights and connections. But if it only concerns some problems with the flight - for example, a flight delay by one airline that ruins all the next connections or flight cancellation - these will all be your problems. That is, nothing will be exchanged for you, you will only have to buy new tickets. Even with a forced refund, about 30% will be deducted from you! (2% of the ticket price + service fee), and with a voluntary refund, you can get about 10% of the money spent, even if the reservation indicates that the fare is refundable, paid. And the return period is "from 30 days"! In my opinion, if a company wanted to have long-term loyal customers, it would behave less "greedily", but more customer-oriented. And with the existing approach, for example, I am motivated only to find a better alternative in any way, to try not to use its services.
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February 2
Good afternoon, where can I find a paid ticket Svetlana Nikolaevna Kochetova from mineralnye Vody to Moscow on February 6, 2025. paid for the ticket no please reply
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February 16
Terrible company. They do not meet halfway, they do not resolve the issue. They cheat and don't want to help their clients. They will not be able to change the information in the ticket, although the airline itself may be ready. Very tough!!!!
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November 5, 2024
disgusting service and everything is designed for your mistakes in order to take money for more and then not as it is not possible to find out with them, that is, they offer cheap tariffs at the beginning and as a result you pay more.
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March 10
Three ticket purchases in two months - no complaints. Prices are among the lowest in the market, and the choice of airlines/flights is very diverse.
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March 25
Watch out for the bugs!!!I ordered tickets, and received a reply that the payment had not been completed. You press the button again and it turns out that each time you press it, money is withdrawn. And for what? What service have you provided?
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July 22, 2024
I bought a Sochi-Istanbul-Munich ticket, after the purchase, the Sochi-Istanbul flight was shifted twice, so I didn't have time for the second flight. There are no contact phones in the company, only a chat, at first I waited a very long time for an agent to be connected to me, then a girl connected, and she answered every simple question for 5-6 minutes. The result is that I can hand over ("most likely") or exchange the first ticket, but I can't hand over the second ticket, if I do, they can't even tell me how much I can refund. That is, I gave a lot of money for a service that I can't use because of the supplier's fault, I spent an hour and a half to contact him, but I don't even know for sure? will I get SOME of the money back, and how much. It's called robbery. Terrible company and terrible service.
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June 2, 2024
The most disgusting service! One star maximum. Do you think the company is registered in Dubai for a reason?!?! Never use the services of this underserved service if your nerves are dear to you. I used the insurance "return of non-refundable tickets". I thought, well, cool! I can use it. Yeah, I got 40,000+ points. And everything would be fine, but there are several buts: firstly, it is not possible to use points in all airlines, that is, you need to select; secondly, you can use from 500 to 2,000 points at a time; thirdly, points are given for a year, FOR a YEAR, Karl!!! Simple math: we take 40,000 points, divide by 2,000 (this is at best), gets 20 flights. That is, I have to fly only 20 times in a year. Are you normal???? Even if I fly somewhere once a month, I don't use that much! You are providing a deliberately impossible loyalty program. Misleading the buyer or deception is Article 14.7 of the Administrative Code of the Russian Federation for legal entities a fine from 100,000 to 500,000 ₽
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June 18, 2024
There's no way I'm going to contact this company to buy tickets anymore. Also, like many, there was a possibly minor, but unpleasant loss. I went to the website of kupibilet, through air sales. I issued tickets, entered the data, everything is OK, as soon as it came to additional services of the service, there are a million slides and the very location of the buttons with refusal and consent to the service is sooo close. And the most interesting thing is, even if you accidentally clicked on the check mark, it automatically takes you to the next page and there is no confirmation of the connection of the service :) and the prices for these extras.Services are also not available everywhere. As a result, I go to the payment page — and they already write to me: we have divided your payment into two parts (for an additional feeservices (online registration and the possibility of ticket refund) have already been taken into their pocket without any confirmation of the transaction, but yes, confirm payment for tickets) I have been looking for a support chat for a very long time, because it works very clumsily on the site, I had to download their application. There, too, I barely got to the operator. Fortunately, the operator canceled the most expensive service for me, but not for online registration, since I didn't even see it in the receipt myself. I wrote 16 hours after the purchase and also about the request to cancel the online registration service, I was told that we could no longer, it was possible only on the same day that you paid. The ugliness is complete, the site's interface is disgusting, and the buttons are intentionally located close. And yes, many people write that the company is registered in Dubai, I have a company in France in my bank application.… What kind of company and where from is still not clear
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March 4
I bought a ticket to Omsk through this service in 10 minutes. The payment was made via a VTB credit card, and the e-mail was sent to the kidney immediately. In general, you can use it.
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February 11
We bought tickets to China on Sichuan Airlines from St. Petersburg to Sanya. There is no choice of seats. The operator didn't want to help. Even try to help. As always, no one cares.
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January 14
My wife and I have been using it for three years when planning a summer vacation. The payment system is transparent and convenient
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January 10, 2024
I personally like this app. There are always quite a lot of flight options offered here. Moreover, there are both exotic and quite ordinary ones with one or two transfers. It is convenient that the order history is in your phone in your personal account and, if necessary, you can contact support from there.
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