Holiday Inn Almaty

5.0

2319 ratings

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742 reviews

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Дима

Level 10 Local Expert

Comfortable rooms and convenient location of the hotel

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Андрей Л

Level 15 Local Expert

It is not convenient, in terms of accommodation, there seems to be a lot of things, but there are not enough necessary details (like a coil in the bathroom, well, I want to rinse and dry, but there is nowhere), They give water to the room greedily (it seems that the staff is scared of saving) With air conditioning, I lived on knives (the adjustment does not correspond, i.e. the figures do not correspond to the actual temperature), in order to open the window for ventilation, it is necessary to complete climbing courses.

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АСЛес

Level 14 Local Expert

The hotel is on the level, but repairs are needed both for the room stock and places of mass arrival (cafe, bar)

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Павел Завражнов

Level 18 Local Expert

A terrible old hotel smelling of mold. Morally and physically outdated back in 2005. There are three sockets in the room, even in warm weather, a warm wind blows from the air conditioner according to the good Almaty habit, and the water from the shower does not flow very much (and the bathroom itself looks as if you came to wash in a Soviet destroyed sanatorium.)

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Andrei Novikov

Level 10 Local Expert

The location is good. But until the hotel is completely renovated, I will not recommend it to anyone…

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Marty Bash

Level 8 Local Expert

The hotel is old, no matter how the rooms are cleaned, the old furniture makes itself felt. The carpet already needs to be changed. The first morning I woke up to the smell of cigarettes, it felt like they were smoking right in the room. The room was, if anything, non-smoking, as it turned out, the floor above was smoking, the smell got through the ventilation. In general, next time to another hotel.

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Светлана Шурыгина

Level 8 Local Expert

Great room, European level! Attentive and friendly staff! Delicious food!I really like it!

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Prof.

Level 14 Local Expert

A good hotel. Relatively close to the port. Cozy, polite. The rooms are good. I especially liked the restaurant for its variety and good delicious cuisine. I did not find any significant drawbacks. IG.

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оксана байдакова

Level 8 Local Expert

Not a bad hotel. It's not too bad. The staff is wonderful, the breakfasts are delicious and varied. Not far from the hotel there is a large shopping center.

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Ivan Balabanov

Level 12 Local Expert

I got to repair... and it wasn't very good.... Plus, there are a lot of Indians with families ... because of this, breakfast is very dirty.... Many times I noticed how their children just throw food...🤦♂️

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Zhanat Bapanova

Level 4 Local Expert

Convenient location, helpful staff, excellent service, delicious breakfasts, clean rooms, bed linen and towels are always fresh

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Olga Malaya

Level 6 Local Expert

Quiet, calm, you can see the mountains from the window, the breakfasts are good. The rooms are very cozy. Price and quality are balanced. And very helpful guys at the reception

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Камила Зу

Level 10 Local Expert

The hotel is generally good, the breakfasts are also normal. They stayed for a week, so they couldn't clean the room, then they would take away the towels and leave them clean. I had to call and ask several times.

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Юлия Апевалина

Level 15 Local Expert

A good hotel, good location, good unobtrusive and courteous staff, comfortable rooms and excellent breakfasts. Definitely, I recommend it.

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Гульмира Егорова

Level 3 Local Expert

Cozy hotel, clean, delicious breakfast, liked it

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Серикжан Сарбеков

Level 12 Local Expert

A nice hotel with modern rooms and friendly staff. Quite convenient entrance / exit, good cantina. The hall is small, but there is always a place to sit…

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Slvyatoslav

Level 12 Local Expert

For that kind of money, a lot of things are not perfect as they should be (the rooms are patched in places, the lighting is dim) . A big plus is the delicious and varied breakfasts.

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Чингис К

Level 12 Local Expert

The administrator works for everyone, and answers the phone, and greets guests. If it is at the same time, then the guests are waiting. It's not pleasant. The rooms are ordinary, bathroom accessories (brush and paste) of the lowest quality. Breakfast is not included. They ask for a copy of the certificate and keep it for themselves. It's not clear, maybe they want to use it somehow?

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Людмила B.

Level 5 Local Expert

The room service is not working! We placed an order by quarkode, the order was confirmed in the application, we waited 45 minutes, decided to call back to the restaurant, it turned out that the order was not in operation. As a result, we remained hungry((

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Сергей Кожевников

Level 8 Local Expert

Cleanly. The staff is polite. A little dilapidated in terms of the bathroom, but generally tolerable.

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Искорцев А.

Level 15 Local Expert

Great hotel. Friendly staff. A well-developed location.

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Бокенбай Хайруллин

Level 17 Local Expert

A business hotel from the global network. Beautiful interior, good-quality furniture and spacious rooms. The location is a bit inconvenient. If you take a taxi, the main thing is not to miss the turn.

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Tair Balbayev

Level 10 Local Expert

A normal hotel. Recent renovation. Working environment. Coffee, however, for 2700))

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Елена

Level 12 Local Expert

During check-out and check-out hours, there are eternal queues, since only one person out of three stands works at the counter. Not a single button on the phone works to call a restaurant or Room service. No one said that you need to dial zero to contact the reception. I had to search the Internet for a number and call on my mobile. There is no ice cream on the electronic menu of the restaurant, although there is one. No one answers in the chat at all. I've been texting all night to check how it works. But no.

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Денис

Level 23 Local Expert

For two days an electric generator was buzzing on the street, a garbage truck arrives after 23:00, prevents sleep. The towels are dilapidated, thin, translucent, as if moth-eaten. Previously, there were pillows to choose from, now they are all worn out, like felt boots in pillowcases. Mattresses are even more or less. There is no shampoo, only a shower gel of poor quality in both bottles, although one of them says "shampoo". Hand soap is like a piece of stone - it does not soap. So bring all the accessories with you, or choose a hotel more carefully. The revolving doors at the entrance do not work (all 4 days that I lived there). The single-leaf door is not automatic, no one will help you get in and out with bags in your hands. The guard stands "for furniture". The waiters and housekeepers are very intelligent and helpful. Upon check-in, the air conditioner pounded like a leper on the heating - it was hot. I turned it off, but I understood why it was turned on - at night the smell of cigarette smoke drifts through the ventilation, possibly from neighboring rooms. The breakfasts are average. It can be worse. Holiday is not the same anymore. Disappointment.

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Ярослав Минуллин

Level 6 Local Expert

Very good. The rooms are spacious and tidy. The price/quality is justified

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Davron Karimov

Level 6 Local Expert

The hotel is clean and cozy, the maid comes in every day and cleans the room, but personally the hair dryer and iron did not work in my room, I took a pretty good room on the 7th floor.

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Катерина С

Level 8 Local Expert

Reconstruction of the Reception area and not very good wifi on the 6th floor, but in general there are not many complaints. The sound insulation is good, the bed is comfortable, the breakfast is quite good

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Виктория Е.

Level 7 Local Expert

The breakfasts are great, but I didn't like that the room cleaning fell on 16-17-18 pm, how the hell is that?)

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Даниил Рождественский

Level 16 Local Expert

It's a very decent hotel. I liked the terrace and the logistical accessibility to the center. I'll be back

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Денис Волков

Level 11 Local Expert

It has become a little better with the staff, but the furniture is as shabby as before. Half of the TV channels are not working. But in general, it's okay, you can live.

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Анна Быкова

Level 5 Local Expert

Good food, very polite maid girls, waiters, security is really not friendly but not the point, the rooms are cozy, there is everything you need..advise

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Инкогнито 6732

Level 10 Local Expert

The equipment and furniture in the rooms are pretty worn out. In general, it feels like the hotel is being "squeezed out". But it is a very convenient location.

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Takhir Kulzhakhanov

Level 3 Local Expert

Very poor service (the dishes from lunch were taken away the next morning), although they were asked to pick them up twice, they called the reception. The kitchen is very weak. The level of the hotel is 2 stars, with a very big stretch

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Андрей

Level 9 Local Expert

Nice hotel, very friendly and helpful staff. I often stay there.

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Igor Samoylov

Level 11 Local Expert

Great hotel. I have been living here for more than a month, there are no complaints. And the staff is excellent, and the kitchen and rooms. I highly recommend it.

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Сергей солонцов

Level 6 Local Expert

Breakfast is great. The bathroom is not cleaned regularly. The devices do not update

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ХеленаFit

Level 5 Local Expert

An old hotel, the rooms are already "tired", the service is good. Overall a good hotel, the cleaning is good, the food is delicious)

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StagnateTim8

Level 6 Local Expert

Nice clean rooms, excellent service :) Polite staff, I liked everything. Well, the view is also beautiful from the 5th floor :)

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Gulmira Rahmetova

Level 3 Local Expert

The service is at the highest level. They are cleaned every day, clean and very cozy and comfortable. The breakfasts are delicious

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Liliya

Level 6 Local Expert

For a C grade! There is no heated towel rail or underfloor heating in the bathroom! And as a result, it is very cold.

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Жасулан Азилхан

Level 3 Local Expert

I liked everything, cleanliness, the location of the hotel. A large assortment of breakfast.

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Alexander Blagov

Level 12 Local Expert

Well, the department itself is battered, of course - everything has been in need of renovation for a long time. But for the money it costs, it's a very normal offer. Good coffee for breakfast. The location is convenient.

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Георгий

Level 14 Local Expert

Nice hotel, disgusting cuisine. In the photo, ala pizza is served in a restaurant, at a price three times more expensive than in the city. Minus 2 points, as the staff did not respond to the claims in any way

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Илья Сущанский

Level 6 Local Expert

Super rooms, great staff, delicious food! Clean and cozy.

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Марк Марков

Level 12 Local Expert

A good chain hotel The staff is trying to help The only thing that spoils the impression is breakfast The room where breakfast takes place is unable to accommodate everyone. If you take care of it earlier, then it's normal

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Даулет Касымов

Level 6 Local Expert

The hotel is great, but the service is terrible. The company paid for the accommodation, even the payment order was thrown off, despite the fact that a contract was signed with the hotel, but they still demanded that until the money was seen, they leave cash at the Reception.

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Ирина К.

Level 5 Local Expert

The room was cool, clean, and cozy. Cleaning every day. There is a table for a laptop. The staff is polite. In general, I liked everything. I bet 5+

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Дмитрий

Level 6 Local Expert

The service is normal, the food is normal, the rooms are tired. I liked the location. There is a large shopping center near the Forum.

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Виктор Петров

Level 18 Local Expert

A comfortable seminar room on the ground floor. You can also get to the hotel by bus. The staff is friendly.

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