Victoria & SPA
1793 reviews
April 24, 2024
I used to stay in Victoria 2 quite often, the previous time was probably five years ago. In general, there is a huge gap between the last time and now. I'll probably describe what's happening now. The suite does not pull 4 stars from the word at all, the drain plug does not work in the bathroom, the towels are washed. The breakfasts are just terrible, after visiting them there was no desire to visit the restaurant. Spa is a separate conversation, with room occupancy at most 20 percent, there are no places for procedures. As a result, even after getting a massage, the qualification is heaven and earth with what it was. In general, it is not worth the money from the word at all. Now you need to puzzle out which hotel to change Victoria to.
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August 12, 2024
A very pleasant hotel, the staff is excellent, the rooms are very comfortable, highly recommended
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May 1, 2024
Very spacious, clean rooms; beautiful lobby; nice pool. Among the disadvantages: monotonous breakfasts (there is only one porridge and it is very thin and not tasty), slow staff at the reception.
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November 25, 2024
The hair dryer in the room did not work, during the three days of staying at the hotel, the request to replace the hair dryer was not satisfied. The dishes in the room are dirty. The bartender in the lobby on the 1st floor is just a boor, on 11/22.24 in the morning he made a claim for paying with a bank card.
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February 26, 2024
Good afternoon!
We rested for two nights . The composition of the family is 2 + 1 (5 years old).
Check-in. Not fast. But not critically.
We go into the room.
503 sort of. Corner towards Atlanta.
They asked for an additional one. bed. She's not here. A call to the reception desk. The answer is, but everything should be - isn 't it?! No. Why invent something? Tell me honestly. Right at check-in. We will do everything you asked for now. I understand that there was no prepayment and why bother. But in those 15-20 minutes while we were being checked in, it was possible to pack the room.
We immediately noticed that the mattress is soft. But the first night, due to fatigue, did not affect sleep in any way. But on the second night, the softness of the mattress already brought discomfort.
By number. The cutlery is specifically teaspoons black from coffee, there was a straight piece of coffee.
Refrigerator is one name. It doesn't work. It can be used exclusively as a backlight. The light bulb works when turned on and that's it. The instructions of the hotel indicate a temperature of 2-8 ° , on the refrigerator itself 8-14 ° ! You will decide. In fact, it's room temperature.
We wanted to go to the SPA.
Please provide towels, as they will have to be changed after the visit. Go to the SPA and we'll change it.
We went. Please change it - the time is approximately 21-00. Answer. If available, the maid will bring it. No, wait for the morning.
The maid comes (I did not hear this, I washed the child from bleach after the SPA) - I actually work until 16!!! The question is, then what do you do at work if your working day is over. At the same time, there is a sign in the bathroom- we change towels and bring accessories around the clock!
And the apotheosis of our stay is the SPA itself. I'll call it the ass-ass spa. It's too crowded. We didn't get a clothes storage box. Probably people from the street, in order to place all their things, take 2-3 drawers at once. Normalize the boxes in this case. Let's move on. The pool is relatively large, there is enough space there. And here are the Jacuzzis and saunas ... we stood in the sauna for 10 minutes to get in. People were standing in front of us taking procedures. In the Jacuzzi, of course, whoever came in first in the morning stays there until closing time. And very chlorinated.
The only thing that deserves a rating is Breakfast. Strong 4. Even 5 can be supplied.
About the reception desk.
For two days, Saturday and Sunday, I have always observed only 1 person! On Monday, there were 2 people at breakfast and check-out. This is definitely a 4-check-in hotel!???
Now I have definitely visited all the Victorias in Minsk (except for the new one on Nemiga, it seems) - the best thing was then on the way out of Minsk- at the Arena.
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2
December 20, 2024
A good restaurant. The food, service, and atmosphere are all at a decent high level.
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August 3, 2024
Horror, in short, there are NO REFRIGERATORS in the rooms, a huge place is allocated for the TV, but the TV itself is TINY and only 4 channels, the spa is not hot, the water is terribly cold. It's a bad day, and there's no Internet. Horror
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1
1
October 9, 2023
The rooms are good, especially two-room, mom was in the standard, we are in a two-room apartment, the view from the rooms is gorgeous on Victory Park, but the unfriendly girls at the reception and a very modest spa (a hamam is a 2-3 m nook, with the effect of warm steam and a mosaic slimy in mold, it's just a horror, the cleaners don't know about mold remedies absolutely) this is a huge fat minus.
The breakfasts are good, questions only to the staff at breakfast, both coffee machines did not work, were clogged with waste, the staff walks by as if nothing had happened, as well as by dirty plates.
And finalochka is not a working spa , which no one will tell you about when you check in ! You arrive early from an excursion to go to the spa and nothing works!
The reception does not work around the clock, that was a shock. Only girls who don't know anything.
There are no four stars and half of what should be in the four. There is no tea in the room, the kettle is a 200 ml laugh, and that is shameful. Three - piece with a big stretch
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1
1
June 1, 2024
The rooms are large, spacious, and clean. The breakfast is decent, you will not stay hungry. There is a swimming pool, a spa. The staff is very nice.
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April 15, 2024
Clean, cozy, beautiful. Breakfast is served normally. The rooms are large. There is a parking lot. They are cleaned regularly, towels are changed.
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3
July 2, 2023
Great hotel. We are staying here for the second year in a row. Very spacious rooms, new comfortable beds, gorgeous views of the Svisloch River and Victory Park. Friendly staff. Delicious breakfasts and good coffee. Great spa. I recommend it!
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4
April 3, 2024
A great hotel to stay in, a cozy spacious room, a delicious and varied breakfast, and most importantly a swimming pool, which was very pleasant.
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July 7, 2024
I will never come back and I will not advise others.
Firstly, the girls at the reception thought about it, instead of apologizing, they said we had a lot of people, parking was paid, while the barrier did not work at the exit, there was no payment at the parking place, i.e. I parked the car, on my return, driving up to the barrier, I found out by calling the security that I needed to contact the reception, drove away I returned to the parking space of the car, returned to the reception, they charged me more than 3 times for parking, I returned to the car, drove up to the barrier again, and began to call again, because the machine did not respond to the receipt, the girl asked for a long time to open the guard on the phone, but he said to leave on the counter! Well, speaking of aquazone, the showers are broken, the shower is also broken in the bath, the smell is not pleasant, the girl in the spa is not particularly distracted by visitors from personal conversations on the phone.
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1
October 26, 2024
The hotel is on the 4th floor. There are no bathrobes or slippers at check-in, you must additionally ask for this. The sockets are very strangely configured, in order to turn on the outlet at the TV, it was necessary to turn on the pass-through switch by the bed))??. The breakfasts are good. The spa complex is the most ordinary, just a large swimming pool, Jacuzzi, hammam. The spa department is ordinary.
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November 19, 2023
The hotel is very nice, the rooms are chic, the food is delicious, but the choice is small, a small buffet, the staff is responsive, the hotel is very large, clean, cleaned every day
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May 20, 2024
The rooms are large, we were satisfied with the location and the view from the room, but many will say that this is not the center and they will be right. The price for the standard room is slightly lower, the SPA visit is limited (1 time per day) the same is so-so. The breakfast is very good.
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October 17, 2022
I liked the location of the hotel, near the shopping center "Castle". There are several bus stops to the historic city center. The rooms are very spacious and clean. There is tea, coffee in the room, and hygiene products in the bathroom. The breakfasts were not impressive (some dishes are not very tasty), but the choice of dishes for breakfast is normal. I liked the pool, but not only vacationers at the hotel come there, but also from the outside, so sometimes it's crowded. But, for me, these are all minor disadvantages, so I definitely recommend it to my friends.
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2
March 15, 2023
We rested for several days in an excellent hotel in Minsk, located near the Castle shopping center. The center can be reached quickly, opposite is a magnificent park. Nice solid room, spacious, bright. For guests there is a SPA center with a decent range of free services, a gym. My impressions are very positive.
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3
1
March 31, 2024
Overall, the impressions are mixed. Good sound insulation and you can not hear the noise , relax is a plus . Huge. The lack of Internet is a huge disadvantage. That is , it seems to be there , but it does not pull , and these problems are a little less than a day . Nutrition is controversial . Creepy mayonnaise salads , fried and peppered foods for child athletes , instead of water or tea / compote - 1 cup of juice .
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July 13, 2024
For those who sign here, the information is for you) the person is pleasant, everything is on top, but the room is not enough, it will not suit a large number of guests
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2
September 17, 2022
We lived for three days in a standard room with two beds. The room is huge, clean, and bright. The bed linen is fresh, almost new. The plumbing is sparkling, everything is working. The corridors are just as clean and quiet (or we just got lucky with the neighbors).
The SPA area can be visited once a day, the time of stay is not limited, you can enter in the morning and exit in the evening, if you do not get tired of 1 swimming pool, 2 Jacuzzis, a Finnish sauna and a hammam.
The breakfasts are good, without frills, but there is a choice and everything is delicious except coffee.
There is a huge, very beautiful park in front of the hotel.
There is a shopping center within walking distance.
Now about the sad part. The staff is upset. Not once in three days has anyone said hello. The feeling that guests walk around the hotel in invisible hats, the staff does not react in any way. We were in Belarus for the first time, they asked at the reception what options there are for calling a taxi, the girl replied "Only through us", but in fact it turned out that Yandex works perfectly.Taxi. In the restaurant, the employee simply ignored the greeting and the question asked, walked past, and later drove a rumbling trolley between the tables to collect dishes (as in Soviet canteens), while about 20 guests were having breakfast in the hall. The SPA was more or less responsive, questions were answered, but there was no question of any pleasant service.
You can park your car in a small parking lot directly at the entrance or in a nearby multi-level parking lot (free of charge for hotel guests).
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9
January 10, 2024
They don't know what four stars are in Victoria Spa! Three stars with a stretch! We came to celebrate the New Year in Minsk. A New Year's banquet at the price of 12,000 per person is just terrible. The buffet was stormed. At two o'clock in the morning, there was a snack like herring under a fur coat, olivier in tartlets and some curls. They went to the kitchen to get Morse. We were just given two packages in our hands. There is no program, 80% is just a disco with music. In total, 24,000 for two people were thrown to the wind. The rooms are large and this is the first and last advantage of the hotel. Let me remind you-this is 4 stars! There are two cups and a kettle in the room. There is no tea, no coffee, not even spoons. There were no bathrobes and slippers, they asked for them. The hotel itself and the rooms are tired. They require repairs and updates. We had a room with an extra bed for a child, a room for three, this is indicated in the reservation. And of course there was no crib, no third set of towels. Again, they went and begged for everything. Next is the SPA. He's just killed. They let in an already small SPA and just people from the street for a fee. In the sauna and hammam, everything is like herring in a barrel. The tiles in the hammam are peeling. In general, despite the fact that the spa was included in the room price, we were there once, and we didn't want to anymore and we don't advise you.
Breakfast is a separate song. Sometimes there are no plates, then there are no appliances, and with a cup I just began to walk out of the room, because they had to be stupidly hunted. There is only ONE high chair in the restaurant! Although there are a lot of people with small children. We were lucky, we pulled out the high chair, and later the parents looked at us with quiet hatred, because they either had to wait or feed the children in their arms, which is very inconvenient.
We went to Victoria's restaurant once. The cook is well done. The food is delicious, although we did not hope, but it's like a miracle, the food was on the level. But there is one big BUT. The whole hall, and it is not small, was served by one waiter! He tried very hard, I can't say anything, but he just didn't have time. Some left without waiting for the menu! Very sorry.
In general, the conclusion is this: do not be fooled by the SPA, you can find a much better hotel than Victoria and if you need it, you will come here from the street. The only advantage of the hotel is the large rooms and delicious cuisine in the restaurant, which you can also come to from the street and if you are patient and wait for the waiter, you will taste excellent food (if the chefs do not change)
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4
June 9, 2023
The most favorite hotel in Minsk. Convenient location in a green area of the city, close to the center. We arrived at 11 a.m., we were immediately checked into the room, we did not have to wait until 14 o'clock. The room is spacious, the bed is large and very comfortable, cleaning is daily. There is a restaurant at the hotel, but we were not there, we ate at the food court of the Castle shopping center, and for breakfast we chose the dining room at the University of Physical Education dormitory on Ignatenko Street. For residents of the hotel, access to the spa area and pool is available at any time, the pool is large enough, about 30 meters, Finnish and Turkish saunas, 2 Jacuzzis. In general, we are satisfied, we recommend the hotel.
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1
December 6, 2024
Excellent location.
Stable WiFi, large room, excellent service.
A good breakfast: a large selection of different delicious dishes.
Unfortunately, the spa was not working.
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December 2, 2024
Great hotel. The rooms are renovated. The service is excellent. Let's go back once again definitely
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March 13, 2024
Two points for the staff. We did not stay at the hotel. We accidentally confused it with Olympus and arrived at this hotel at night. We had to call a taxi. A taxi was called, but they did not warn about the cost, the taxi was called without a termite to pay with a card. The cash withdrawal exchanger was in the next building, where a sleepy girl came out. It was dark in the corner by the ATM. She didn't turn on the light for us. They asked for help with the ATM. The answer was very strange-she doesn't know how to handle him. We managed it ourselves, but it took longer than usual. It's good that the taxi driver is adequate and waited. A big minus for the whole hotel for such staff work. But at the Victoria hotel of this chain, at the Victoria Olympus hotel, everything was perfectly explained to us the next day.
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1
August 28, 2023
Heat. 29 degrees. The air conditioning in the room is not working.They offered to open the window. I opened it... The location is luxurious with a beautiful view of the park and the presidential palace. Clean snow-white linen, comfortable mattress, the hotel is located not far from the center
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1
January 25, 2024
We had a rest in January 2024. I liked everything very much. Especially the spa area. Everything is very clean and at a high level. I definitely recommend it for a good rest
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1
July 7, 2024
A super hotel . The rooms are spacious. We lived on the 4th floor overlooking the residence. Great view. Delicious breakfasts.
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March 14, 2023
I really liked this hotel. The rooms are spacious. There is everything for a comfortable stay. Invigorated by water treatments in the morning or evening (as given free time). Jacuzzi, sauna, swimming pool - a complete set for relaxation. Hearty breakfasts for every taste (buffet). All requests of the guests were instantly fulfilled. The hotel is located a little away from the city center, but by taxi or bus you could get anywhere quickly and inexpensively.
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May 23, 2024
A good business hotel.
There are large rooms, clean, good breakfasts.
It's hard to call a SPA hotel, there's just a pool and a couple of steam rooms, but in general it's OK.
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May 23, 2022
A good hotel, not far from the center, there is a large hypermarket, groceries and clothes of different brands nearby 5-7 minutes on foot. Polite staff. The room is clean, the bed is comfortable. The bathroom is spacious, the water was always hot, the hair dryer works, the bathtub itself is large, not cast iron and too high for me. I didn't quite figure out how to set up the climate system, this feeling lives its own life. The hotel was not built yesterday and it is clear that there are nuances in the form of not tightened hinges of cabinets and the operation of the air conditioner that is not clear to me, perhaps I did not figure it out myself, otherwise everything is fine.
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2
January 4, 2024
Great hotel, I liked everything, it's a pity we had a rest for only one day, as we were passing through. But we will definitely return there for a little longer. I was driving, after reading a bunch of negative reviews, I thought I got a damn. But when I arrived, I realized that all these reviews were not true. I repeat, the hotel is very cool, the rooms are clean, comfortable and comfortable!!!!
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1
June 22, 2022
4 stars for the excellent location (the center is nearby, near a park with great jogging paths and a shopping center with delicious coffee and shops) and spacious, clean rooms. The breakfast restaurant is disgusting. The choice of dishes is small, the quality is low, the tables are not cleaned, you need to wait 15 (!) minutes for clean cups to pour yourself tea or coffee. And you also need to wait for 10-15 minutes for some kind of dish, if it is over. I wanted to lower the rating to 3 stars, but the other services are not to blame.
The person responsible for the restaurant's work should be fired and a normal manager should be hired. It's a shame.
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4
1
October 1, 2024
Upon check-in, they did not warn that the air conditioner was turned off, the windows were locked, a bathrobe and slippers were only on request for 4* people, the sauna and hammam were very small for a huge number of people. The parking lot is 7 storeys high. Visitors of the hotel can park from the 3rd floor, but why not immediately on the seventh floor?
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April 15, 2024
Excellent hotel, modern and spacious rooms, buffet level, 100% spa area %
We are regular customers.
Thanks!
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3
September 25, 2023
Quiet, clean, pleasant room, but for some reason there was no refrigerator, an average spa - small saunas, an average pool with different massagers, a large selection of standard food, if by car, then the location is good, it's a long walk to the center
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1
August 15, 2024
Everything seems to be fine.... But we had a towel in the junior suite with a hole (the size of a fist) This is a 4 star hotel! The big disadvantage is that we didn't get a room extension. And in general, on the WORM.
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July 10, 2024
The hotel is in the center of Minsk, convenient location, the rooms are tired, most do not even have a refrigerator.
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2
April 26, 2023
The room was clean and spacious, everything worked except the refrigerator (the reception said it was not a refrigerator, but a closet). The receptionists and the staff in general are friendly and friendly. The pool is cool, the hammam and the shower are good. The breakfast (buffet) is good, there is a choice. I don't often visit hotels, and it's not worth relying on my opinion when choosing, but I liked it and I would recommend it.
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July 30, 2023
Very helpful staff, a wonderful combination of price and quality, the cleanliness of the baths and water is impeccable, there is a hot Finnish and wet Turkish bath, towels are provided for sun beds. You can visit with children, which we do)
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1
April 12, 2023
The service is normal, the room is spacious with everything you need, cleaning is normal, bathrobes and slippers on request, the location is excellent, the pool is good, although the smell of chlorine is very noticeable, well, minus of course families with children - no one is watching young children, wild, splashes, falls, sobs, do not cry in the Jacuzzi((( bar and restaurant - there was no time to visit!
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1
July 18, 2023
A modern cool hotel.the rooms are huge. The interior is modern. The spa area is small for such a hotel, but it is quite spacious, provided that not everyone goes to relax in the sauna or hammam, swim in the pool and lie in the Jacuzzi.The location is great!the view from the window to the lake is very beautiful!
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1
April 26, 2024
Everything is clean and tidy, the rooms are very comfortable, the location is also very good, the kitchen is good, I advise everyone
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1
January 8, 2024
We were at this hotel during the holiday week. It definitely doesn't look like a four-star hotel. They couldn't register at the reception for 3 hours! The room is clean, but there was no drinking water, bathrobes, slippers, soap, shampoos, etc. The refrigerators in the rooms do not work. The built-in air conditioner makes noise like a tractor, and does not heat or cool. They demanded robes, turned out to be dwarfs. The breakfasts were also not pleasant. Poor choice. And this is in a 4 star hotel! In general, it feels like we were "dumped". In three days, only the garbage was thrown out.
On the positive side, I can mention the SPA and a decent-sized bed in the room. I put a three only because of them. Next time I'll choose a simpler hotel. I understand that it may be because of the New Year holidays, but with the stated price tags, I also want good quality.
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1
October 12, 2024
A chic hotel in all respects , location , comfort, breakfast, swimming pool 👍👍👍👍👍
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October 1, 2023
Lovely hotel. Excellent service. Access to the swimming pool and saunas is included in the price. The breakfasts are good and varied. The hotel is conveniently located next to the Castle shopping center
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February 11, 2024
I'll start with the fact that there are very comfortable beds! It's just respect. Parking is normal, of course it would be more, it would be better, but in my opinion there is still underground Parking. Cleanly neat. But about the buffet breakfasts, it's better to find out in advance, there is such a policy, few people do not have a buffet. This is of course a minus
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September 30, 2024
Nice place, polite and attentive staff, good cuisine.I recommend it)
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May 8, 2023
A very nice hotel. There were 3 NLCs. Our room was on the 11th floor. The room is large. The beds are great. There is a kettle and cups in the room, but no tea leaves. The room rate included the use of the swimming pool and sauna 1 time per day without time limit. We only used the pool. There are no bathrobes and slippers in the standard room. Breakfast is a buffet. The choice of dishes is sufficient: milk, omelette, scrambled eggs, pancakes, cheesecakes, cereals, fruits, sausages, cucumbers, tomatoes, etc. The hotel is for a full 5.
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